Service Manager
Sunbelt Rentals, New York, NY, United States
Service Manager
Service Manager: responsible for servicing of company and customer equipment in a timely and effective manner.
Responsibilities
Manages the repair and maintenance of company owned and customer equipment, including organization of yard (Ready to Rent, Returned, Down).
Prepares work schedules and handles service calls to meet customer needs and assure equipment is available as required.
Orders parts to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promotes safety awareness.
Performs quality control checks.
Updates, maintains and keeps organized equipment service records.
Creates, updates, closes and bills work orders.
Files warranty claims in a timely fashion.
Commission new equipment.
Orders parts, returns parts, and performs parts inventory.
Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge).
Reporting: equipment due for service, fleet status reporting, equipment service record reporting, open work order report, warranty claim summary report, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs worked hour report.
Performs other duties assigned by the manager.
Qualifications
Valid driver's license.
Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
Knowledge of work planning and scheduling and other supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry.
Planning and management experience.
Computer literacy.
Reporting experience.
Inventory management experience.
Physical Demands
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required by the job.
Equal Opportunity Statement
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Base Pay
Base Pay Range: $74,509.00 - 88,479.20. Starting rate of pay may vary based on position, location, education, training, and/or experience.
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Additional Information
Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.
#J-18808-Ljbffr
Service Manager: responsible for servicing of company and customer equipment in a timely and effective manner.
Responsibilities
Manages the repair and maintenance of company owned and customer equipment, including organization of yard (Ready to Rent, Returned, Down).
Prepares work schedules and handles service calls to meet customer needs and assure equipment is available as required.
Orders parts to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promotes safety awareness.
Performs quality control checks.
Updates, maintains and keeps organized equipment service records.
Creates, updates, closes and bills work orders.
Files warranty claims in a timely fashion.
Commission new equipment.
Orders parts, returns parts, and performs parts inventory.
Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge).
Reporting: equipment due for service, fleet status reporting, equipment service record reporting, open work order report, warranty claim summary report, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs worked hour report.
Performs other duties assigned by the manager.
Qualifications
Valid driver's license.
Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
Knowledge of work planning and scheduling and other supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry.
Planning and management experience.
Computer literacy.
Reporting experience.
Inventory management experience.
Physical Demands
The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required by the job.
Equal Opportunity Statement
Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.
Base Pay
Base Pay Range: $74,509.00 - 88,479.20. Starting rate of pay may vary based on position, location, education, training, and/or experience.
Benefits
Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards
12-25 vacation days depending on years of service
5 sick days
6 holidays
2 half day holidays
2 floating holidays
1 inclusion day
1 volunteer day
Additional Information
Gear up for an exciting career! Sunbelt Rentals supports service members. Veterans encouraged to apply.
#J-18808-Ljbffr