Service Desk Technician
First National Bank of America, East Lansing, MI, United States
First National Bank of America is seeking a customer-focused
Service Desk Technician . This position requires above average attention to details, concern for exact correctness, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.
Responsibilities
Provide Help Desk Support and resolve problems to the end user’s satisfaction
Monitor and respond promptly to requests received through the IT Service Desk portal
Set up and configure workstations
Qualifications
Experience taking work from a support queue and prioritizing different tasks
Experience providing customer service with a strong focus on effective communication
Ability to document work effectively
Proven ability to work cohesively in a team setting
Strong drive for continuous learning and ability to learn quickly
Employee Benefits
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium plan
Discounted childcare
Pet insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
First National Bank of America is an Equal Opportunity Employer.
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Service Desk Technician . This position requires above average attention to details, concern for exact correctness, and strong commitment to tasks completed on time. The Service Desk Technician will respond to incoming support tickets and phone calls providing exceptional IT support to FNBA employees and other internal IT teams.
Responsibilities
Provide Help Desk Support and resolve problems to the end user’s satisfaction
Monitor and respond promptly to requests received through the IT Service Desk portal
Set up and configure workstations
Qualifications
Experience taking work from a support queue and prioritizing different tasks
Experience providing customer service with a strong focus on effective communication
Ability to document work effectively
Proven ability to work cohesively in a team setting
Strong drive for continuous learning and ability to learn quickly
Employee Benefits
Medical – Multiple plans to choose from including HSA and traditional. Premiums as low as $0.00
Dental – Premiums as low as $0.00
Vision – Low premium plan
Discounted childcare
Pet insurance
Paid Time Off (PTO)
401k with employer match
Adjustable desks that can be raised or lowered to sit or stand
First National Bank of America is an Equal Opportunity Employer.
#J-18808-Ljbffr