Operations Support Assistant
Commonwealth of VA Careers, Richmond, VA, United States
Title:
Operations Support Assistant
State Role Title:
Gen Admin Supv I/Coord I
Hiring Range:
$20.00 - $28.00
Pay Band:
UG
Agency:
Dept of Med Assistance Svcs
Location:
Dept of Medical Asst Services
Agency Website:
www.dmas.virginia.gov
Recruitment Type:
General Public - G
Job Duties
The Department of Medical Assistance Services (DMAS) offers the Operations Support Assistant position in the Appeals Division. Responsibilities include processing incoming and outgoing Appeals Division mail, assisting with monthly supply inventory, supporting walk‑in customers, and handling correspondence in the Appeals Information Management System (AIMS). The candidate will also utilize systems such as AIMS, Virginia Case Management System (VaCMS), and Medicaid Enterprise System (MES). Key duties involve providing excellent customer service, ensuring due process for every appellant, and supporting a collaborative, positive work environment. This position reports to the Intake Supervisor and requires an onsite presence; telework is not permitted.
The role is an hourly/wage position with a maximum of 29 average work hours per week and a limit of 1500 hours during the employment year. Health insurance, retirement, and leave benefits are not included.
Minimum Qualifications
Experience and/or knowledge of programs, operations, and administrative policies in a law office, court system, or government agency.
Considerable experience using office equipment and software, such as scanners.
Experience planning and coordinating administrative and support services.
Experience utilizing workflow tools, including supply requisition.
Considerable experience with technology, including MS Office.
Experience interpreting federal and state laws, regulations, and policy.
Experience in managing competing priorities and meeting deadlines in a fast‑paced environment.
Experience with internal and external stakeholders.
Additional Considerations
Experience utilizing case management systems.
Mailroom experience.
Contact Information
Name: DMAS Talent Acquisition
Phone: 804 - 225 - 4407
Email: askhcdtalentacq@dmas.virginia.gov
The Department of Medical Assistance Services practices fair and equal employment opportunity to all employees and applicants in accordance with applicable laws and regulations. It prohibits discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
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Operations Support Assistant
State Role Title:
Gen Admin Supv I/Coord I
Hiring Range:
$20.00 - $28.00
Pay Band:
UG
Agency:
Dept of Med Assistance Svcs
Location:
Dept of Medical Asst Services
Agency Website:
www.dmas.virginia.gov
Recruitment Type:
General Public - G
Job Duties
The Department of Medical Assistance Services (DMAS) offers the Operations Support Assistant position in the Appeals Division. Responsibilities include processing incoming and outgoing Appeals Division mail, assisting with monthly supply inventory, supporting walk‑in customers, and handling correspondence in the Appeals Information Management System (AIMS). The candidate will also utilize systems such as AIMS, Virginia Case Management System (VaCMS), and Medicaid Enterprise System (MES). Key duties involve providing excellent customer service, ensuring due process for every appellant, and supporting a collaborative, positive work environment. This position reports to the Intake Supervisor and requires an onsite presence; telework is not permitted.
The role is an hourly/wage position with a maximum of 29 average work hours per week and a limit of 1500 hours during the employment year. Health insurance, retirement, and leave benefits are not included.
Minimum Qualifications
Experience and/or knowledge of programs, operations, and administrative policies in a law office, court system, or government agency.
Considerable experience using office equipment and software, such as scanners.
Experience planning and coordinating administrative and support services.
Experience utilizing workflow tools, including supply requisition.
Considerable experience with technology, including MS Office.
Experience interpreting federal and state laws, regulations, and policy.
Experience in managing competing priorities and meeting deadlines in a fast‑paced environment.
Experience with internal and external stakeholders.
Additional Considerations
Experience utilizing case management systems.
Mailroom experience.
Contact Information
Name: DMAS Talent Acquisition
Phone: 804 - 225 - 4407
Email: askhcdtalentacq@dmas.virginia.gov
The Department of Medical Assistance Services practices fair and equal employment opportunity to all employees and applicants in accordance with applicable laws and regulations. It prohibits discrimination on the basis of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics, or disability in the recruitment, selection, and hiring of its workforce.
#J-18808-Ljbffr