Veterans Engagement Coordinator
Morgan State University, Baltimore, MD, United States
Posting Details
Job Title:
Veterans Engagement Coordinator
Division:
Division of Enrollment Management & Student Success
Department:
Office of the Registrar
Work Status:
Full Time
Position Category:
Staff
FLSA:
Exempt
Salary Range:
$55,000 - $61,800 / year
Fund Source:
State Support
Job Summary:
The incumbent will report directly to the Assistant Registrar of Veterans Engagement. They will perform all duties and responsibilities of a VA School Certifying Official and serve as an alternate SCO for the university. They will provide customer service, guidance, and resources to all new and continuing student veterans, their family members, faculty, university staff, and other internal and external partners. They will assist with supervising the VA Work Study Program participants and provide coverage for any VSA- or VES-related projects/events. They will be responsible for maintaining compliance with the management of any VA Educational benefits/programs provided through the Department of Veterans Affairs, the Department of Defense, and the Maryland Higher Education Commission. Support to the Office of Registrar, along with the Bear Essentials team, will also be provided as deemed necessary.
Job Duties
Serves as an alternative VA School Certifying Official reporting to the Assistant Registrar of Veterans Engagement and processes certifications and offers case management support to all student veterans, their family members, and sponsors based on their approved benefit entitlement. Incumbent coordinates and collaborates with other SCOs on tasks for the day and troubleshoots concerns consistently. Responds to email inquiries and sends correspondence using all office tools, programs, and products related to students' benefits, campus enrollment details, and processing certifications.
Serves as a on‑campus representative, external point of contact, and advocate for the veteran student population towards campus staff, faculty, academic and student service advisors, the Department of Veterans Affairs, the Department of Defense, and Maryland State Approving Agency (MHEC).
Accepts, coordinates, processes, and maintains certification documentation in accordance with State and Federal guidelines to include participation in compliance audits, risk‑based surveys, and catalog and system updates/coding, 85/15 compliance, SAP and VA/DoD MOUs while administering timely reports, reviews, presentations, hosting and conducting meetings, consultations, interviews and collaborations with sponsors, and partnerships internally and externally.
Exercises independent judgment to maintain compliance and confidentiality using an accurate filing system and protection mechanisms for student veterans’ PII and other documentation transmissions in and out of the department or university. Also maintains knowledge and best practices of university policy as it relates to FERPA and other VA/DoD MOUs or agreements. Includes access to confidential information and external portals such as Enrollment Manager, Army Ignited, Tungsten, Air Force Portal, and all other systems developed to facilitate the certification and funding processes.
Utilizes university systems such as Banner, Starfish, Degree Works, Schedule Planner, Apex, Argos, DocuSign, Smartsheet, and all Microsoft & Google products. Utilizes Rainbow, EAB Navigate, Canvas, Canva, and all other systems and tools required relative to processing military educational funding and enhancing the productivity of the veterans program in alignment with the VES & university strategic plan. Assists with training and instructing student staff on the usage of tools necessary to perform job tasks in compliance with the university and VA systems restrictions and requirements.
Assists with the organization of and participates in and attends all mandatory trainings, orientations, information sessions, webinars, seminars, or other compliance regulations connected to providing military educational benefits or funding, to include university‑issued funding. Assists with guidance on resources, including the monitoring and issuance of departmental scholarships, grants, and other internal funding opportunities available to student‑veteran cohorts.
Serves as the liaison for the student with university stakeholders, providing and interpreting policy standards/regulations for all educational benefits provided to eligible and non‑eligible beneficiaries. Accepts, coordinates, processes, and maintains certification documentation and provides responses to inquiries from our BE One Stop, while administering information for action or direction. Provides consultations, interviews, and orientations to potential and continuing student veterans, their spouses, dependents, and survivors. Attends university‑wide and external recruitment events while interpreting the law and offering best‑practice information that matches students’ needs to potential services, such as counseling, disability services, employment opportunities, and academic requirements.
Requested Minimum Qualifications
Education:
Bachelor’s Degree in any discipline from an accredited college or university.
Experience:
Five (5) years of experience working in a student‑centered environment.
2‑3 years of experience in a customer service environment.
Special preference for working with the military population. Prior or current military experience, along with working at an Institution of Higher Learning, is preferred. Exposure and experience with a military student population is also preferred, but not required.
Ability for occasional travel in and out of state. Ability to complete all mandatory yearly training requirements and serve as a representative in the absence of the Assistant Director.
Ability to sit or extended periods of time. Ability to perform public speaking.
Availability to work the university’s standard hours of 8:00 am - 5:00 pm, with the occasional need for evenings and weekends based on department need and the VES events calendar.
Other Preferences for Consideration
Knowledge, Skills & Abilities:
5 years of relevant experience or the equivalent combination of education and experience at an educational facility, training program, college, or university.
Ability to diffuse and problem solve, while maintaining professionalism.
Attention to detail.
Good command of oral and written communications.
College or university’s Veterans Services setting or in a Registrar's office is preferred.
Previous knowledge of Ellucian Banner products is a plus.
An enrollment manager or its predecessor is preferred, but not required.
Federal Tuition Assistance – Army & Air Force Portal experience preferred, but not required.
Computer literate.
Intermediate familiarity with Google Platform programs with a proficiency in Microsoft Products (Word, Excel, Power Point & Publisher).
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Job Title:
Veterans Engagement Coordinator
Division:
Division of Enrollment Management & Student Success
Department:
Office of the Registrar
Work Status:
Full Time
Position Category:
Staff
FLSA:
Exempt
Salary Range:
$55,000 - $61,800 / year
Fund Source:
State Support
Job Summary:
The incumbent will report directly to the Assistant Registrar of Veterans Engagement. They will perform all duties and responsibilities of a VA School Certifying Official and serve as an alternate SCO for the university. They will provide customer service, guidance, and resources to all new and continuing student veterans, their family members, faculty, university staff, and other internal and external partners. They will assist with supervising the VA Work Study Program participants and provide coverage for any VSA- or VES-related projects/events. They will be responsible for maintaining compliance with the management of any VA Educational benefits/programs provided through the Department of Veterans Affairs, the Department of Defense, and the Maryland Higher Education Commission. Support to the Office of Registrar, along with the Bear Essentials team, will also be provided as deemed necessary.
Job Duties
Serves as an alternative VA School Certifying Official reporting to the Assistant Registrar of Veterans Engagement and processes certifications and offers case management support to all student veterans, their family members, and sponsors based on their approved benefit entitlement. Incumbent coordinates and collaborates with other SCOs on tasks for the day and troubleshoots concerns consistently. Responds to email inquiries and sends correspondence using all office tools, programs, and products related to students' benefits, campus enrollment details, and processing certifications.
Serves as a on‑campus representative, external point of contact, and advocate for the veteran student population towards campus staff, faculty, academic and student service advisors, the Department of Veterans Affairs, the Department of Defense, and Maryland State Approving Agency (MHEC).
Accepts, coordinates, processes, and maintains certification documentation in accordance with State and Federal guidelines to include participation in compliance audits, risk‑based surveys, and catalog and system updates/coding, 85/15 compliance, SAP and VA/DoD MOUs while administering timely reports, reviews, presentations, hosting and conducting meetings, consultations, interviews and collaborations with sponsors, and partnerships internally and externally.
Exercises independent judgment to maintain compliance and confidentiality using an accurate filing system and protection mechanisms for student veterans’ PII and other documentation transmissions in and out of the department or university. Also maintains knowledge and best practices of university policy as it relates to FERPA and other VA/DoD MOUs or agreements. Includes access to confidential information and external portals such as Enrollment Manager, Army Ignited, Tungsten, Air Force Portal, and all other systems developed to facilitate the certification and funding processes.
Utilizes university systems such as Banner, Starfish, Degree Works, Schedule Planner, Apex, Argos, DocuSign, Smartsheet, and all Microsoft & Google products. Utilizes Rainbow, EAB Navigate, Canvas, Canva, and all other systems and tools required relative to processing military educational funding and enhancing the productivity of the veterans program in alignment with the VES & university strategic plan. Assists with training and instructing student staff on the usage of tools necessary to perform job tasks in compliance with the university and VA systems restrictions and requirements.
Assists with the organization of and participates in and attends all mandatory trainings, orientations, information sessions, webinars, seminars, or other compliance regulations connected to providing military educational benefits or funding, to include university‑issued funding. Assists with guidance on resources, including the monitoring and issuance of departmental scholarships, grants, and other internal funding opportunities available to student‑veteran cohorts.
Serves as the liaison for the student with university stakeholders, providing and interpreting policy standards/regulations for all educational benefits provided to eligible and non‑eligible beneficiaries. Accepts, coordinates, processes, and maintains certification documentation and provides responses to inquiries from our BE One Stop, while administering information for action or direction. Provides consultations, interviews, and orientations to potential and continuing student veterans, their spouses, dependents, and survivors. Attends university‑wide and external recruitment events while interpreting the law and offering best‑practice information that matches students’ needs to potential services, such as counseling, disability services, employment opportunities, and academic requirements.
Requested Minimum Qualifications
Education:
Bachelor’s Degree in any discipline from an accredited college or university.
Experience:
Five (5) years of experience working in a student‑centered environment.
2‑3 years of experience in a customer service environment.
Special preference for working with the military population. Prior or current military experience, along with working at an Institution of Higher Learning, is preferred. Exposure and experience with a military student population is also preferred, but not required.
Ability for occasional travel in and out of state. Ability to complete all mandatory yearly training requirements and serve as a representative in the absence of the Assistant Director.
Ability to sit or extended periods of time. Ability to perform public speaking.
Availability to work the university’s standard hours of 8:00 am - 5:00 pm, with the occasional need for evenings and weekends based on department need and the VES events calendar.
Other Preferences for Consideration
Knowledge, Skills & Abilities:
5 years of relevant experience or the equivalent combination of education and experience at an educational facility, training program, college, or university.
Ability to diffuse and problem solve, while maintaining professionalism.
Attention to detail.
Good command of oral and written communications.
College or university’s Veterans Services setting or in a Registrar's office is preferred.
Previous knowledge of Ellucian Banner products is a plus.
An enrollment manager or its predecessor is preferred, but not required.
Federal Tuition Assistance – Army & Air Force Portal experience preferred, but not required.
Computer literate.
Intermediate familiarity with Google Platform programs with a proficiency in Microsoft Products (Word, Excel, Power Point & Publisher).
#J-18808-Ljbffr