Patient Access Representative
Tennessee Orthopaedic Alliance, Columbia, TN, United States
Description
This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.
Responsibilities
Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel
Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information
Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient
Reschedule appointment cancellations
Respond effectively to time sensitive email communication
Deescalate disputes independently
Take messages when necessary
Other duties as assigned
Requirements
Experience using NextGen
Previous experience working with an Electronic Medical Records (EMR) system
Benefits
Competitive pay
Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit‑sharing
Paid Time Off (which increases with years of service)
Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
#J-18808-Ljbffr
This position is a full-time, permanent onsite non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.
Responsibilities
Answer inbound calls; assist callers by routing all incoming telephone calls to the proper department or personnel
Obtain patient demographics and insurance information; maneuver between multiple screens and multiple systems while documenting information
Listen actively to patient medical history such as surgical history, previous or current injuries, and recent imaging history
Dissect pertinent details such as reason-for-visit and availability to schedule the most convenient and effective appointment for the patient
Reschedule appointment cancellations
Respond effectively to time sensitive email communication
Deescalate disputes independently
Take messages when necessary
Other duties as assigned
Requirements
Experience using NextGen
Previous experience working with an Electronic Medical Records (EMR) system
Benefits
Competitive pay
Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit‑sharing
Paid Time Off (which increases with years of service)
Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
#J-18808-Ljbffr