Patient Service Representative
Tennessee Orthopaedic Alliance, Columbia, TN, United States
Description
This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.
Responsibilities
Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
Greet patients as they arrive and facilitate the registration process.
Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
Verify patient demographic information upon arrival.
Update and change insurance information as appropriate.
Collect copayments, coinsurances, deductibles, and balances.
Verify Insurance coverage.
Respond to patient billing or financial inquiries
Requirements
Experience collecting co-payments, deductibles, coinsurance, and balances.
Knowledge of administrative and clerical procedures.
Professional personal presentation and excellent customer service practices
Previous experience and knowledge of insurance.
Preferred
NextGen Software experience.
Benefits
Competitive pay
Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit‑sharing
Paid Time Off (which increases with years of service)
Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
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This position is a full-time, permanent non-clinical position within Tennessee Orthopaedic Alliance in Columbia, TN.
Responsibilities
Demonstrate exceptional customer service and patient focus to make each encounter as positive as possible.
Greet patients as they arrive and facilitate the registration process.
Work closely with clinical colleagues and administrative teammates to develop a cohesive, high-performing team.
Verify patient demographic information upon arrival.
Update and change insurance information as appropriate.
Collect copayments, coinsurances, deductibles, and balances.
Verify Insurance coverage.
Respond to patient billing or financial inquiries
Requirements
Experience collecting co-payments, deductibles, coinsurance, and balances.
Knowledge of administrative and clerical procedures.
Professional personal presentation and excellent customer service practices
Previous experience and knowledge of insurance.
Preferred
NextGen Software experience.
Benefits
Competitive pay
Comprehensive benefits package including medical, dental, vision, 401k match with employee contribution and discretionary profit‑sharing
Paid Time Off (which increases with years of service)
Paid Holidays
TOA is an equal opportunity employer. TOA conducts background checks and drug screens on applicants who accept employment offers. TOA adheres to HIPAA and OSHA safety guidelines.
#J-18808-Ljbffr