Technical Support Engineer (Spanish) in Hayward
Energy Jobline ZR, Hayward, CA, United States
Energy Jobline is the largest and fastest growing global Energy Job Board and Energy Hub. We have an audience reach of over 7 million energy professionals, 400,000+ monthly advertised global energy and engineering jobs, and work with the leading energy companies worldwide.
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Technical Support Engineer (Spanish Required)
Hybrid (3 days onsite, 2 days remote) – Brisbane, CA
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.
About the Role
As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross‑functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.
Responsibilities:
Own and resolve support tickets (customer‑reported problems and bugs) for Odoo tools and services
Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short‑term fixes and long‑term solutions
Collaborate with cross‑functional teams to resolve customer and partner technical challenges
Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non‑technical audiences
Manage enterprise customer support across SaaS, PaaS, and self‑hosted environments while delivering excellent customer experience
Develop solutions using Bash, Python, JavaScript, and PostgreSQL
Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement
Qualifications and Requirements:
Bachelor's degree in Computer Science, Engineering, or related field
Fluency in English and Spanish (professional or bilingual: reading, writing, and speaking)
Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL)
Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
Strong problem‑solving skills with the ability to translate technical concepts for diverse audiences
Effective communication and collaboration skills with team members, partners, and customers
Nice to have:
1-3 years of professional experience (technical support)
Experience with Odoo or similar ERP systems
Background in SaaS or startup environments
Experience working with Unix/Linux platforms
A proactive learning mindset with a focus on continuous improvement
Additional skills (Spanish, French, or Portuguese)
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid‑time‑off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1‑hour telehealth calls with certified mental health professionals
$100 towards a work‑from‑home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef‑prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment‑qualified applicants with arrest and conviction records.
#J-18808-Ljbffr
We focus on the Oil & Gas, Renewables, Engineering, Power, and Nuclear markets as well as emerging technologies in EV, Battery, and Fusion. We are committed to ensuring that we offer the most exciting career opportunities from around the world for our jobseekers.
Job Description
Technical Support Engineer (Spanish Required)
Hybrid (3 days onsite, 2 days remote) – Brisbane, CA
To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.
Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.
About Odoo
Odoo is an open-source enterprise resource planning (ERP) platform that helps companies manage and streamline their operations through a single, integrated system. Our modular suite of business applications—covering everything from accounting and inventory to CRM and project management—works together seamlessly to support efficiency and growth. Learn more about us here.
About the Role
As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross‑functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences.
Responsibilities:
Own and resolve support tickets (customer‑reported problems and bugs) for Odoo tools and services
Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short‑term fixes and long‑term solutions
Collaborate with cross‑functional teams to resolve customer and partner technical challenges
Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non‑technical audiences
Manage enterprise customer support across SaaS, PaaS, and self‑hosted environments while delivering excellent customer experience
Develop solutions using Bash, Python, JavaScript, and PostgreSQL
Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement
Qualifications and Requirements:
Bachelor's degree in Computer Science, Engineering, or related field
Fluency in English and Spanish (professional or bilingual: reading, writing, and speaking)
Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL)
Knowledge of ERP systems (CRM, Accounting, Inventory, POS)
Strong problem‑solving skills with the ability to translate technical concepts for diverse audiences
Effective communication and collaboration skills with team members, partners, and customers
Nice to have:
1-3 years of professional experience (technical support)
Experience with Odoo or similar ERP systems
Background in SaaS or startup environments
Experience working with Unix/Linux platforms
A proactive learning mindset with a focus on continuous improvement
Additional skills (Spanish, French, or Portuguese)
Compensation and Perks:
Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
PTO (Paid‑time‑off), paid sick days, and paid holidays
Employee Assistance Program: 3 X 1‑hour telehealth calls with certified mental health professionals
$100 towards a work‑from‑home office setup
Evolve in a nice working atmosphere with a passionate, growing team!
Chef‑prepared lunches - snacks, fruit, and coffee/drinks on tap!
Company-sponsored events for groups of 6+ employees
The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.
Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment‑qualified applicants with arrest and conviction records.
#J-18808-Ljbffr