Pool Concierge - Waldorf Astoria Beverly Hills
Hilton Worldwide, Inc., Beverly, MA, United States
Pool Concierge - Waldorf Astoria Beverly Hills (HOT0CHX9)
Work Locations: Waldorf Astoria Beverly Hills, 9850 Wilshire Blvd, Beverly Hills, 90210
Shift:
Flexible – must be available to weekdays, weekends, and holidays.
Pay Rate:
$17.90 and is based on applicable and specialized experience and location.
Responsibilities
Pool Service
Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.
Clean the pool area including, but not limited to, ashtrays, furniture, tables, decks, pool tiles, shower tiles, slide tiles, rocks and cabanas
Collect and replenish pool towels and monitor inventory to minimize loss
Maintain equipment including, but not limited to, umbrellas, speakers, rafts, pool toys, etc.
Chair and umbrella set up, provide towels, sunglasses cleaning, offer sun block, reading materials
Monitor use of the facility and address and/or report potential hazards
Respond to guest inquiries and service issues in a timely, friendly and efficient manner
Perform general Recreation duties, as needed
Food Service
Ensure knowledge of menu and restaurant promotions and specials
Take guest beverage and/or food orders and input orders in appropriate point-of-sale system
Retrieve and deliver food and beverage orders in a timely manner
Replenish beverages and ensure guest satisfaction throughout their time at the pool
Serve alcoholic
on-alcoholic beverages in accordance with federal, state, local and company regulations
Qualifications
Beverage knowledge including wine, liquor and cocktail selections, in-depth knowledge of food and its preparation.
At least one (1) year of similar experience
Professional presentation
Ability to provide attentive but non-invasive service
Ability to maintain confidentiality of guest information and pertinent hotel data
Training in Forbes standards of service (Preferred)
Values
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Key Attributes
Quality
Productivity
Customer Focus
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
#J-18808-Ljbffr
Work Locations: Waldorf Astoria Beverly Hills, 9850 Wilshire Blvd, Beverly Hills, 90210
Shift:
Flexible – must be available to weekdays, weekends, and holidays.
Pay Rate:
$17.90 and is based on applicable and specialized experience and location.
Responsibilities
Pool Service
Greet guests and attend to their pool-related needs including, but not limited to, getting fresh towels, relocating chairs and/or umbrellas, confirming registration and issuing recreational equipment, etc.
Clean the pool area including, but not limited to, ashtrays, furniture, tables, decks, pool tiles, shower tiles, slide tiles, rocks and cabanas
Collect and replenish pool towels and monitor inventory to minimize loss
Maintain equipment including, but not limited to, umbrellas, speakers, rafts, pool toys, etc.
Chair and umbrella set up, provide towels, sunglasses cleaning, offer sun block, reading materials
Monitor use of the facility and address and/or report potential hazards
Respond to guest inquiries and service issues in a timely, friendly and efficient manner
Perform general Recreation duties, as needed
Food Service
Ensure knowledge of menu and restaurant promotions and specials
Take guest beverage and/or food orders and input orders in appropriate point-of-sale system
Retrieve and deliver food and beverage orders in a timely manner
Replenish beverages and ensure guest satisfaction throughout their time at the pool
Serve alcoholic
on-alcoholic beverages in accordance with federal, state, local and company regulations
Qualifications
Beverage knowledge including wine, liquor and cocktail selections, in-depth knowledge of food and its preparation.
At least one (1) year of similar experience
Professional presentation
Ability to provide attentive but non-invasive service
Ability to maintain confidentiality of guest information and pertinent hotel data
Training in Forbes standards of service (Preferred)
Values
Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline
Key Attributes
Quality
Productivity
Customer Focus
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
#J-18808-Ljbffr