Operations Supervisor
Hispanic Alliance for Career Enhancement, Boston, MA, United States
We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.
Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management
Work effectively with store management and store crews.
Supervise the store's crew through assigning, directing and following up of all activities.
Effectively communicate information both to and from store management and crews.
Customer Service
Assist customers with their questions, problems and complaints.
Promote CVS customer service culture – greet, offer help, and thank.
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).
Maintain customer/patient confidentiality.
Merchandise/Presentation
Price merchandise.
Stock shelves.
Support the planning, execute the displays, sign and inventory of weekly, promotional and seasonal merchandise.
Support the planning, execute the display and maintenance of off-shelf merchandise.
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.
Advanced communication, supervision and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
20
Time Type
Part time
Pay Range
The typical pay range for this role is:
$17.00 - $26.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Benefits
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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Position Summary
An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.
Essential Functions
Management
Work effectively with store management and store crews.
Supervise the store's crew through assigning, directing and following up of all activities.
Effectively communicate information both to and from store management and crews.
Customer Service
Assist customers with their questions, problems and complaints.
Promote CVS customer service culture – greet, offer help, and thank.
Handle all customer relations issues in accordance with company policy and promote a positive shopping experience for all CVS customers.
Provide colleagues personalized customer service feedback and coaching (e.g., myImpact coaching; myCustomer feedback; personal observations).
Maintain customer/patient confidentiality.
Merchandise/Presentation
Price merchandise.
Stock shelves.
Support the planning, execute the displays, sign and inventory of weekly, promotional and seasonal merchandise.
Support the planning, execute the display and maintenance of off-shelf merchandise.
Required Qualifications
Deductive reasoning ability, analytical skills and computer skills.
Advanced communication, supervision and influencing skills.
Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise.
Preferred Qualifications
Experience as a retail supervisor.
Education
High School diploma or equivalent preferred but not required.
Anticipated Weekly Hours
20
Time Type
Part time
Pay Range
The typical pay range for this role is:
$17.00 - $26.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Benefits
We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr