Project Manager (Customer Care Technology Transformation)
ManpowerGroup Global, Inc., Auburn Hills, MI, United States
Our client, a leading organization in the automotive and technology industry, is seeking a Project Manager (Customer Care Technology Transformation) to join their dynamic team. As a Project Manager (Customer Care Technology Transformation), you will be an integral part of the Customer Care Transformation Program supporting multiple regions across North America.
Job Title:
Project Manager (Customer Care Technology Transformation)
Location:
Auburn Hills, MI
Pay Range: $48
What's the Job?
Support a multi-year Customer Care technology transformation initiative across the U.S., Canada, and Mexico.
Co-manage the program alongside external systems integration partners and internal ICT teams.
Oversee technical resources involved in application development, systems development, data management, and network dependencies.
Coordinate project timelines, scope, dependencies, and resource allocations to ensure successful delivery.
Maintain detailed documentation, develop status reports, and communicate complex updates to stakeholders at all levels.
What's Needed?
Bachelor’s degree i n Business Administration, Information Technology, Project Management, or a related field; Master’s degree preferred.
8+ years of experience
managing
large-scale technology projects
within
customer service or contact center
environments.
Proven experience managing technology transformations , including
system implementations or customer service technology
upgrades.
Strong understanding of customer service processes
and operational impacts of system changes.
Exceptional communication, documentation, and leadership skills, with the ability to lead cross-functional teams and manage multiple stakeholders.
What's in it for me?
Opportunity to lead a high-impact, multi-year transformation program in a global organization.
Work with diverse teams across North America, gaining valuable international experience.
Engage in innovative projects involving AI, automation, and advanced customer care solutions.
Collaborate with industry experts and develop your leadership skills in a fast-paced environment.
Be part of a forward-thinking organization committed to technological advancement and operational excellence.
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Job Title:
Project Manager (Customer Care Technology Transformation)
Location:
Auburn Hills, MI
Pay Range: $48
What's the Job?
Support a multi-year Customer Care technology transformation initiative across the U.S., Canada, and Mexico.
Co-manage the program alongside external systems integration partners and internal ICT teams.
Oversee technical resources involved in application development, systems development, data management, and network dependencies.
Coordinate project timelines, scope, dependencies, and resource allocations to ensure successful delivery.
Maintain detailed documentation, develop status reports, and communicate complex updates to stakeholders at all levels.
What's Needed?
Bachelor’s degree i n Business Administration, Information Technology, Project Management, or a related field; Master’s degree preferred.
8+ years of experience
managing
large-scale technology projects
within
customer service or contact center
environments.
Proven experience managing technology transformations , including
system implementations or customer service technology
upgrades.
Strong understanding of customer service processes
and operational impacts of system changes.
Exceptional communication, documentation, and leadership skills, with the ability to lead cross-functional teams and manage multiple stakeholders.
What's in it for me?
Opportunity to lead a high-impact, multi-year transformation program in a global organization.
Work with diverse teams across North America, gaining valuable international experience.
Engage in innovative projects involving AI, automation, and advanced customer care solutions.
Collaborate with industry experts and develop your leadership skills in a fast-paced environment.
Be part of a forward-thinking organization committed to technological advancement and operational excellence.
#J-18808-Ljbffr