Duty Manager
Hyatt Hotels Corporation, Arlington, VA, United States
Duty Manager at Hyatt Regency Birmingham
Responsibilities
Oversee the smooth running of all hotel operations.
Assist the Management Team in the effective operation of the Front Office Department and outlets, ensuring maximum guest satisfaction and adherence to hotel standards.
Monitor occupancies to avoid overbookings.
Train and develop the team, fostering an inclusive and positive work environment.
Ensure VIPs, World of Hyatt members, and Regency Club Rooms are blocked and inspected according to hotel policy.
Check in all VIP guests as per hotel policy.
Handle guest complaints in accordance with hotel policy and report all complaints to management.
You will be expected to work 40 hours per week, five days out of seven, on a shift rota basis, which may vary each week.
Qualifications
The ideal candidate will be passionate about delivering exceptional customer service to all guests, ensuring their needs are fully met. You will have a sound knowledge of the local area, including restaurants and shopping destinations within the city.
You should have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve. Strong IT and communication skills are essential. As an organized and outgoing individual, you will remain calm and effective when handling diverse and challenging situations.
You must be able to work under pressure, diffuse conflict, and respond quickly to changing guest demands and requirements.
Benefits
Salary: £ 28,995.20 per annum
12 complimentary nights per year across Hyatt Hotels worldwide
Discounted stays for you and your family from day one
Discount on food & beverage when dining as a guest at selected Hyatt Hotels
Complimentary meals on duty
Access to Amala Gym
28 days holiday including bank holidays (increasing to 33 days)
Extensive learning and development opportunities
Headspace membership and access to our Employee Assistance Programme
A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
Clear career progression and global mobility within Hyatt Hotels
#J-18808-Ljbffr
Responsibilities
Oversee the smooth running of all hotel operations.
Assist the Management Team in the effective operation of the Front Office Department and outlets, ensuring maximum guest satisfaction and adherence to hotel standards.
Monitor occupancies to avoid overbookings.
Train and develop the team, fostering an inclusive and positive work environment.
Ensure VIPs, World of Hyatt members, and Regency Club Rooms are blocked and inspected according to hotel policy.
Check in all VIP guests as per hotel policy.
Handle guest complaints in accordance with hotel policy and report all complaints to management.
You will be expected to work 40 hours per week, five days out of seven, on a shift rota basis, which may vary each week.
Qualifications
The ideal candidate will be passionate about delivering exceptional customer service to all guests, ensuring their needs are fully met. You will have a sound knowledge of the local area, including restaurants and shopping destinations within the city.
You should have previous experience in a similar role, with good knowledge of hotel systems such as Opera and Reserve. Strong IT and communication skills are essential. As an organized and outgoing individual, you will remain calm and effective when handling diverse and challenging situations.
You must be able to work under pressure, diffuse conflict, and respond quickly to changing guest demands and requirements.
Benefits
Salary: £ 28,995.20 per annum
12 complimentary nights per year across Hyatt Hotels worldwide
Discounted stays for you and your family from day one
Discount on food & beverage when dining as a guest at selected Hyatt Hotels
Complimentary meals on duty
Access to Amala Gym
28 days holiday including bank holidays (increasing to 33 days)
Extensive learning and development opportunities
Headspace membership and access to our Employee Assistance Programme
A commitment to Diversity, Equity & Inclusion with opportunities to join one of our UK DE&I Chapters
Clear career progression and global mobility within Hyatt Hotels
#J-18808-Ljbffr