Regional Compliance Manager
Shelter Corporation, Minnetonka, MN, United States
Position Summary & Primary Responsibilities
The Regional Compliance Manager is responsible for overseeing all compliance operations within an assigned region and ensuring that all regulatory requirements are met accurately, consistently, and within required timeframes. This role works closely with Regional Managers, the Director of Operations, and site teams to maintain full compliance across all properties and programs, while enforcing accountability at all levels.
Regulatory Compliance & File Oversight
Ensure property compliance with all requirements under LURA, regulatory agreements, loan documents, and all applicable funding programs
Oversee the full review and approval process for resident files, including move-ins, annual recertifications, and interim certifications
Ensure all files meet regulatory and program requirements, are fully documented, and are completed in accordance with financing guidelines and Shelter Corporation standards
Require and verify that staff promptly correct all file deficiencies, with clear follow‑up and resolution tracking
Conduct monthly random file audits across properties to confirm eligibility and compliance with all governing programs, including but not limited to HUD Project‑Based Section 8, MARIF, HOME, Bonds, Tax Credit and state agency or lender funded programs.
Review and approve reasonable accommodation and modification requests in compliance with applicable regulations
Staff Oversight & Accountability
Work in coordination with Regional Managers to support compliance staff by providing guidance, training, and clear communication of compliance expectations, while escalating performance concerns and ensuring follow‑through on required tasks
Establish expectations for accuracy, timeliness, and completeness of all compliance‑related tasks and enforce accountability when standards are not met
Provide technical guidance and interpretation of complex compliance requirements to staff
Audits, Reporting & Systems Management
Lead all preparation for management reviews, file audits, and regulatory inspections, ensuring files and documentation are audit‑ready at all times
Prepare, review, and submit all required monthly and annual compliance reports accurately and by established deadlines
Oversee compliance ticket management in ZenDesk, ensuring all move‑in files are reviewed within one business day and that all requests are addressed promptly and thoroughly
Track, monitor, and report on outstanding compliance issues, ensuring timely resolution
HUD & Program Administration
Oversee all HUD and Public Housing compliance functions, including:
Completion and review of monthly EIV reporting and ensuring all discrepancies are resolved
Review and approval of repayment agreements, ensuring no backdated certifications are submitted through TRACS prior to execution
Preparation and submission of monthly TRACS vouchers and PIC for Public Housing.
Preparation and submission of vacancy claims for all applicable properties on a monthly basis.
Monitoring, preparation, and submission of rent increase requests, including completion of utility allowance analyses
Ensuring all recertifications are completed on time with zero late recertifications to the state agency.
Operational Coordination & Oversight
Coordinate with Regional Managers, site staff, and maintenance teams to ensure all inspections, documentation, and required submissions are completed accurately and by deadlines
Ensure all correspondence related to compliance and inspections is completed and submitted in a timely manner
Conduct on‑site visits at a minimum of monthly to support compliance operations, identify areas for improvement, and ensure site teams are meeting all program requirements. Provide hands‑on assistance to properties or staff that are behind, including ensuring they have the tools, guidance, and support needed to become compliant within the required timeframe. Increase frequency of site visit as necessary to address deficiencies, support teams in catching up before month‑end, and prepare for inspections or management reviews.
Conduct on‑site compliance audits for all affordable properties at a minimum of twice per year to confirm adherence to all program requirements. Audits must include a comprehensive review of resident files for accuracy, completeness, and proper organization; verification that all required documentation is included; and confirmation that certifications in Yardi fully match the supporting documentation in the resident file, including all required uploads.
Assist with lease‑ups, acquisitions and property rehabilitation, ensuring compliance requirements are implemented from the outset, including attending regular meetings as requested by Regional Managers, Director of Operations or other operations team members.
Attend meetings as requested by Regional Managers, Director of Operations, or other operations team members, and be prepared to speak to compliance performance, outstanding issues, and property‑specific concerns, and any additional items as requested.
Oversee the renewal and rent increase process for all properties to ensure they are processed timely.
Training, Communication & Regulatory Updates
Maintain current knowledge of all applicable compliance regulations and program requirements
Attend required training courses and proactively stay informed of regulatory changes
Communicate updates clearly and timely to site staff, including changes to income limits, utility allowances, and occupancy standards
Provide ongoing training and reinforcement to ensure staff understand and follow all compliance requirements
Performing other duties as assigned
Education & Experience
Tax Credit Specialist (TCS) preferred
Blended Occupancy Specialist (BOS) preferred
Assisted Housing Manager (AHM) or Certified Occupancy Specialist (COS) preferred
5 years of Property Management Affordable Housing Compliance experience required
Yardi experience preferred
Knowledge, Skills & Abilities
Strong understanding of subsidy and fair housing regulations and practices
Strong communication skills with excellent attention to detail
Ability to methodically solve problems
Excellent time management and organizational skills
Ability to work effectively both independently and as a part of a collaborative team
Ability to maintain confidentiality of private information
Ability to work additional hours when needed to meet deadlines or assist with projects
Standard work hours of 8:00 AM - 4:30PM with a 30‑minute lunch break.
Ability to maintain consistent attendance and occasionally travel
Ability to learn and utilize computerized software including but not limited to Microsoft Office Suite, property management software, and compliance software
#J-18808-Ljbffr
The Regional Compliance Manager is responsible for overseeing all compliance operations within an assigned region and ensuring that all regulatory requirements are met accurately, consistently, and within required timeframes. This role works closely with Regional Managers, the Director of Operations, and site teams to maintain full compliance across all properties and programs, while enforcing accountability at all levels.
Regulatory Compliance & File Oversight
Ensure property compliance with all requirements under LURA, regulatory agreements, loan documents, and all applicable funding programs
Oversee the full review and approval process for resident files, including move-ins, annual recertifications, and interim certifications
Ensure all files meet regulatory and program requirements, are fully documented, and are completed in accordance with financing guidelines and Shelter Corporation standards
Require and verify that staff promptly correct all file deficiencies, with clear follow‑up and resolution tracking
Conduct monthly random file audits across properties to confirm eligibility and compliance with all governing programs, including but not limited to HUD Project‑Based Section 8, MARIF, HOME, Bonds, Tax Credit and state agency or lender funded programs.
Review and approve reasonable accommodation and modification requests in compliance with applicable regulations
Staff Oversight & Accountability
Work in coordination with Regional Managers to support compliance staff by providing guidance, training, and clear communication of compliance expectations, while escalating performance concerns and ensuring follow‑through on required tasks
Establish expectations for accuracy, timeliness, and completeness of all compliance‑related tasks and enforce accountability when standards are not met
Provide technical guidance and interpretation of complex compliance requirements to staff
Audits, Reporting & Systems Management
Lead all preparation for management reviews, file audits, and regulatory inspections, ensuring files and documentation are audit‑ready at all times
Prepare, review, and submit all required monthly and annual compliance reports accurately and by established deadlines
Oversee compliance ticket management in ZenDesk, ensuring all move‑in files are reviewed within one business day and that all requests are addressed promptly and thoroughly
Track, monitor, and report on outstanding compliance issues, ensuring timely resolution
HUD & Program Administration
Oversee all HUD and Public Housing compliance functions, including:
Completion and review of monthly EIV reporting and ensuring all discrepancies are resolved
Review and approval of repayment agreements, ensuring no backdated certifications are submitted through TRACS prior to execution
Preparation and submission of monthly TRACS vouchers and PIC for Public Housing.
Preparation and submission of vacancy claims for all applicable properties on a monthly basis.
Monitoring, preparation, and submission of rent increase requests, including completion of utility allowance analyses
Ensuring all recertifications are completed on time with zero late recertifications to the state agency.
Operational Coordination & Oversight
Coordinate with Regional Managers, site staff, and maintenance teams to ensure all inspections, documentation, and required submissions are completed accurately and by deadlines
Ensure all correspondence related to compliance and inspections is completed and submitted in a timely manner
Conduct on‑site visits at a minimum of monthly to support compliance operations, identify areas for improvement, and ensure site teams are meeting all program requirements. Provide hands‑on assistance to properties or staff that are behind, including ensuring they have the tools, guidance, and support needed to become compliant within the required timeframe. Increase frequency of site visit as necessary to address deficiencies, support teams in catching up before month‑end, and prepare for inspections or management reviews.
Conduct on‑site compliance audits for all affordable properties at a minimum of twice per year to confirm adherence to all program requirements. Audits must include a comprehensive review of resident files for accuracy, completeness, and proper organization; verification that all required documentation is included; and confirmation that certifications in Yardi fully match the supporting documentation in the resident file, including all required uploads.
Assist with lease‑ups, acquisitions and property rehabilitation, ensuring compliance requirements are implemented from the outset, including attending regular meetings as requested by Regional Managers, Director of Operations or other operations team members.
Attend meetings as requested by Regional Managers, Director of Operations, or other operations team members, and be prepared to speak to compliance performance, outstanding issues, and property‑specific concerns, and any additional items as requested.
Oversee the renewal and rent increase process for all properties to ensure they are processed timely.
Training, Communication & Regulatory Updates
Maintain current knowledge of all applicable compliance regulations and program requirements
Attend required training courses and proactively stay informed of regulatory changes
Communicate updates clearly and timely to site staff, including changes to income limits, utility allowances, and occupancy standards
Provide ongoing training and reinforcement to ensure staff understand and follow all compliance requirements
Performing other duties as assigned
Education & Experience
Tax Credit Specialist (TCS) preferred
Blended Occupancy Specialist (BOS) preferred
Assisted Housing Manager (AHM) or Certified Occupancy Specialist (COS) preferred
5 years of Property Management Affordable Housing Compliance experience required
Yardi experience preferred
Knowledge, Skills & Abilities
Strong understanding of subsidy and fair housing regulations and practices
Strong communication skills with excellent attention to detail
Ability to methodically solve problems
Excellent time management and organizational skills
Ability to work effectively both independently and as a part of a collaborative team
Ability to maintain confidentiality of private information
Ability to work additional hours when needed to meet deadlines or assist with projects
Standard work hours of 8:00 AM - 4:30PM with a 30‑minute lunch break.
Ability to maintain consistent attendance and occasionally travel
Ability to learn and utilize computerized software including but not limited to Microsoft Office Suite, property management software, and compliance software
#J-18808-Ljbffr