Desktop Support
TEKsystems, San Jose, CA, United States
Job Overview
eBay is looking for a highly talented individual to join its EUS team. The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.
Responsibilities
Day-to-day support operations for the end user
Ensuring data integrity in the Asset Management system
Providing enhanced support to users
Disposal of end user hardware
Proactively refresh End of Life (EOL) systems
Provision computer assets in the new hire onboarding process
Assist in remediating unhealthy SMS and AV clients
Supporting video & teleconferencing hardware
Review and disposition of end user hardware requests
Representing the EUS team in global infrastructure improvement projects relating to end user devices and services
Become a trusted advisor who consults with users on best practices and recommended courses of action
Resolve issues confidently and quickly in an walk‑up IT lounge environment
Learn, implement and train others on new technologies
Requirements
1+ years of desktop support experience, preferably in a medium to large end user environment
Knowledge of universal client image creation, management and testing
Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
Proven ability working with cross functional teams
Knowledge of client and server operating systems, and machine architectures in a Windows environment
Knowledge of client and system architecture for Mac is preferred
Exceptional verbal and written communication skills focused on ensuring customer satisfaction. Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base
Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals
Expertise in configuration and use of iOS and Android devices
Key Skills
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Experience Level
Intermediate Level
Location
San Jose, CA, United States
Employment Type
Contract position
Compensation
Pay: $22.00 - $25.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
Apr 22, 2026
Equal Opportunity Employer
TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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eBay is looking for a highly talented individual to join its EUS team. The ideal candidate is an energetic, individual contributor who is eager to apply his or her outstanding customer service skills and well-rounded technical experience in a team that provides support to employees in North America.
Responsibilities
Day-to-day support operations for the end user
Ensuring data integrity in the Asset Management system
Providing enhanced support to users
Disposal of end user hardware
Proactively refresh End of Life (EOL) systems
Provision computer assets in the new hire onboarding process
Assist in remediating unhealthy SMS and AV clients
Supporting video & teleconferencing hardware
Review and disposition of end user hardware requests
Representing the EUS team in global infrastructure improvement projects relating to end user devices and services
Become a trusted advisor who consults with users on best practices and recommended courses of action
Resolve issues confidently and quickly in an walk‑up IT lounge environment
Learn, implement and train others on new technologies
Requirements
1+ years of desktop support experience, preferably in a medium to large end user environment
Knowledge of universal client image creation, management and testing
Experience with ticketing systems, active directory, VPN solutions, WLAN, LAN and basic knowledge of TCP/IP
Proven ability working with cross functional teams
Knowledge of client and server operating systems, and machine architectures in a Windows environment
Knowledge of client and system architecture for Mac is preferred
Exceptional verbal and written communication skills focused on ensuring customer satisfaction. Proven problem solving skills with an emphasis on quick problem resolution for a highly technical user base
Keep abreast of technological changes/innovation and identify how they can be applied in support of company goals
Expertise in configuration and use of iOS and Android devices
Key Skills
Desktop Support, Customer Service, Windows 7, Windows 10, Mac, Troubleshoot, Troubleshooting, Helpdesk, Apple Store, Microsoft Store, Geek Squad, Remedy, Office 365, Walk Up Support
Experience Level
Intermediate Level
Location
San Jose, CA, United States
Employment Type
Contract position
Compensation
Pay: $22.00 - $25.00/hr.
Benefits
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline
Apr 22, 2026
Equal Opportunity Employer
TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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