Receptionist
AdventHealth, Orlando, FL, United States
Job Description
Location: Waterford Lakes Outpatient Imaging
Schedule: Mon-Fri 8am-4:30pm
Provides a consistently high level of service and satisfaction to patients and guests. Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently. Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment. Uses computer skills to assist guests, patients, and the healthcare team with appropriate information. Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers. Performs specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience. Interacts with children who are either patients or family members, in an age‑appropriate manner to help them feel at ease in a hospital environment. Other duties as assigned.
Knowledge, Skills, and Abilities
Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer [Required]
Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs [Required]
Basic computer, typing, and fax machine knowledge [Required]
Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians [Required]
Ability to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community [Required]
Fully bi‑lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean [Preferred]
Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional [Preferred]
Dependable, self‑motivated and adaptable to varying work environments [Preferred]
Education
High School Grad or Equiv [Required]
Field of Study
N/A
Work Experience
Customer service management experience [Preferred]
Prior customer service experience [Preferred]
Licenses and Certifications
Basic Life Support - CPR Cert (BLS) [Preferred]
Physical Requirements
Physical Requirements - https://tinyurl.com/23km2677
Pay Range
$15.69 - $25.10
Equal Opportunity Statement
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
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Location: Waterford Lakes Outpatient Imaging
Schedule: Mon-Fri 8am-4:30pm
Provides a consistently high level of service and satisfaction to patients and guests. Answers phone calls using excellent telephone etiquette and responds to requests courteously, professionally, and efficiently. Promotes a caring work environment by being courteous, thoughtful, and supportive of co-workers in a strong teamwork environment. Uses computer skills to assist guests, patients, and the healthcare team with appropriate information. Maintains up-to-date and thorough knowledge of the hospital(s) and ancillary locations, including associated phone numbers. Performs specialty services and duties as requested to ensure the smooth operation of the entrance/lobby and patient experience. Interacts with children who are either patients or family members, in an age‑appropriate manner to help them feel at ease in a hospital environment. Other duties as assigned.
Knowledge, Skills, and Abilities
Ability to understand guests’ needs and respond to them in a proactive, courteous, professional, and efficient manner, as perceived by the customer [Required]
Excellent telephone etiquette and ability to read, write, and speak appropriately in English using good diction, and respond to guests’ needs [Required]
Basic computer, typing, and fax machine knowledge [Required]
Ability to recognize, pronounce and find names and telephone/room numbers of patients, personnel, and physicians [Required]
Ability to multitask and perform various job responsibilities simultaneously in a highly interactive environment, and provide a positive patient experience for patients, their families, and the community [Required]
Fully bi‑lingual in English and Spanish, or any of the following languages: Portuguese, Creole, Vietnamese, French, German, Russian, Arabic, and Korean [Preferred]
Interpersonal/customer service skills/qualities: Positive attitude, warm friendly, approachable, genuinely caring and compassionate, and professional [Preferred]
Dependable, self‑motivated and adaptable to varying work environments [Preferred]
Education
High School Grad or Equiv [Required]
Field of Study
N/A
Work Experience
Customer service management experience [Preferred]
Prior customer service experience [Preferred]
Licenses and Certifications
Basic Life Support - CPR Cert (BLS) [Preferred]
Physical Requirements
Physical Requirements - https://tinyurl.com/23km2677
Pay Range
$15.69 - $25.10
Equal Opportunity Statement
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
#J-18808-Ljbffr