Senior Customer Researcher
TIAA, Dallas, TX, United States
Key Responsibilities and Duties
Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners.
Use expertise in research design, analysis, and interpretation of results to provide useful and insightful research results.
Influence business stakeholder’s decision making by combining relevant and timely survey results with operational data to provide recommendations to support business outcomes, and be comfortable presenting compelling insights and recommendations.
Oversee vendor and project management for research programs, including documenting for audit/risk/compliance purposes.
Implement and execute controls to ensure proper sampling, properly secure all data, and comply with applicable external customer privacy regulations and internal procedures.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level: 8IC
Required
5+ years’ experience with designing and executing programs of research.
Preferred
Proven ability to design, execute, and analyze customer research projects using appropriate research methodologies and statistical analysis techniques.
Experience managing research programs and external vendors, including documentation for audit, risk, and compliance purposes.
Strong analytical skills to interpret research results and translate findings into actionable business insights and recommendations including connecting survey and operational data.
Ability to present compelling research insights to business stakeholders and influence organizational decision‑making through clear, persuasive communication.
Related Skills
Collaboration
Continuous Improvement Mindset
Data-Driven Business Intelligence
Data Engineering/Analytics
Data Visualization
Group Problem Solving
Predictive Modeling
Programming
Resourcefulness
Statistics
Story Telling
Anticipated Posting End Date: 2026-04-27
Base Pay Range: $113,000/yr - $152,000/yr
Benefits and Total Rewards
The organization is committed to making financial well‑being possible for its clients, and is equally committed to the well‑being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well‑being.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
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Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners.
Use expertise in research design, analysis, and interpretation of results to provide useful and insightful research results.
Influence business stakeholder’s decision making by combining relevant and timely survey results with operational data to provide recommendations to support business outcomes, and be comfortable presenting compelling insights and recommendations.
Oversee vendor and project management for research programs, including documenting for audit/risk/compliance purposes.
Implement and execute controls to ensure proper sampling, properly secure all data, and comply with applicable external customer privacy regulations and internal procedures.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Physical Requirements: Sedentary Work
Career Level: 8IC
Required
5+ years’ experience with designing and executing programs of research.
Preferred
Proven ability to design, execute, and analyze customer research projects using appropriate research methodologies and statistical analysis techniques.
Experience managing research programs and external vendors, including documentation for audit, risk, and compliance purposes.
Strong analytical skills to interpret research results and translate findings into actionable business insights and recommendations including connecting survey and operational data.
Ability to present compelling research insights to business stakeholders and influence organizational decision‑making through clear, persuasive communication.
Related Skills
Collaboration
Continuous Improvement Mindset
Data-Driven Business Intelligence
Data Engineering/Analytics
Data Visualization
Group Problem Solving
Predictive Modeling
Programming
Resourcefulness
Statistics
Story Telling
Anticipated Posting End Date: 2026-04-27
Base Pay Range: $113,000/yr - $152,000/yr
Benefits and Total Rewards
The organization is committed to making financial well‑being possible for its clients, and is equally committed to the well‑being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well‑being.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
#J-18808-Ljbffr