Senior Customer Researcher
Jobs via Dice, Charlotte, NC, United States
The Senior Customer Research and Analytics role will work with survey data and operational data to analyze and report on client health metrics to support our business partners. The analysis and insights provided will also be accompanied with key actions our partners can take to address client experiences, including recommendations for backlog work, experimentation hypotheses, and overall operational and process improvements.
Key Responsibilities and Duties
Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners.
Use expertise in research design, analysis, and interpretation of results to provide useful and insightful research results.
Influence business stakeholder’s decision making by combining relevant and timely survey results with operational data to provide recommendations to support business outcomes and be comfortable presenting compelling insights and recommendations.
Oversee vendor and project management for research programs, including documenting for audit/risk/compliance purposes.
Implement and execute controls to ensure proper sampling, properly secure all data, and comply with applicable external customer privacy regulations and internal procedures.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Sedentary Work
Career Level
8IC
Required
5+ years’ experience with designing and executing programs of research.
Preferred
Proven ability to design, execute, and analyze customer research projects using appropriate research methodologies and statistical analysis techniques.
Experience managing research programs and external vendors, including documentation for audit, risk, and compliance purposes.
Strong analytical skills to interpret research results and translate findings into actionable business insights and recommendations, including connecting survey and operational data.
Ability to present compelling research insights to business stakeholders and influence organizational decision-making through clear, persuasive communication.
Related Skills
Collaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Group Problem Solving, Predictive Modeling, Programming, Resourcefulness, Statistics, Storytelling
Anticipated Posting End Date
2026-04-27
Base Pay Range
$113,000/yr - $152,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is available, and you can read more about your rights and view government notices.
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Key Responsibilities and Duties
Design, manage and run experience research programs to identify client pain points, insights to produce actionable results for our business partners.
Use expertise in research design, analysis, and interpretation of results to provide useful and insightful research results.
Influence business stakeholder’s decision making by combining relevant and timely survey results with operational data to provide recommendations to support business outcomes and be comfortable presenting compelling insights and recommendations.
Oversee vendor and project management for research programs, including documenting for audit/risk/compliance purposes.
Implement and execute controls to ensure proper sampling, properly secure all data, and comply with applicable external customer privacy regulations and internal procedures.
Educational Requirements
University (Degree) Preferred
Work Experience
5+ Years Required; 7+ Years Preferred
Physical Requirements
Sedentary Work
Career Level
8IC
Required
5+ years’ experience with designing and executing programs of research.
Preferred
Proven ability to design, execute, and analyze customer research projects using appropriate research methodologies and statistical analysis techniques.
Experience managing research programs and external vendors, including documentation for audit, risk, and compliance purposes.
Strong analytical skills to interpret research results and translate findings into actionable business insights and recommendations, including connecting survey and operational data.
Ability to present compelling research insights to business stakeholders and influence organizational decision-making through clear, persuasive communication.
Related Skills
Collaboration, Continuous Improvement Mindset, Data-Driven Business Intelligence, Data Engineering/Analytics, Data Visualization, Group Problem Solving, Predictive Modeling, Programming, Resourcefulness, Statistics, Storytelling
Anticipated Posting End Date
2026-04-27
Base Pay Range
$113,000/yr - $152,000/yr. Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location. In addition to base salary, the competitive compensation package may include, depending on the role, participation in an incentive program linked to performance (for example, annual discretionary incentive programs, non-annual sales incentive plans, or other non-annual incentive plans).
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status. Our full EEO & Non-Discrimination statement is available, and you can read more about your rights and view government notices.
#J-18808-Ljbffr