AV Service Coordinator
TEKsystems, East Hartford, CT, United States
Job Overview
The AV Service Coordinator is responsible for receiving, documenting, and managing audiovisual service requests from clients and internal staff. The role ensures assigned service tickets are maintained and completed in a timely manner while meeting defined service level agreements (SLAs). The coordinator also manages the Service Contract business, overseeing the full lifecycle from proposal generation and opportunity tracking to order management and contract renewals. This position provides AV contract sales and support to customers and employees, ensuring company policies are followed and helping to improve overall gross profit.
Key Responsibilities
Enter, update, and manage service orders in Hedberg
Create service renewal proposals and new service proposals; track all opportunities in ConnectWise
Obtain quotes and generate proposals for third‑party service providers
Enter service agreements into ConnectWise and maintain amortization tracking
Generate and coordinate preventative maintenance tickets in accordance with contract requirements
Create AV support tickets in ConnectWise for reported incidents and manage them through completion to ensure SLAs are met
Assign technicians and subcontractors to service tickets as required
Follow up with customers on past‑due time & materials (T&M) service invoices not paid via PO or deposit
Coordinate with vendors for equipment repair or replacement
Assign, track, and manage loaner assets
Qualifications
Strong interpersonal skills with the ability to contribute positively to a team environment
Ability to problem‑solve independently with a strong sense of urgency
Positive, upbeat attitude with a customer‑service mindset
Clear and professional verbal and written communication skills
Intermediate PC skills, including Outlook, Word, Excel, and Access
Understanding of Hedberg and ConnectWise (training provided)
Strong math aptitude
Highly detail‑oriented and well organized
Ability to effectively multitask and prioritize
Excellent phone presence
Ability to work well with limited supervision
Job Type & Location
This is a Contract to Hire position based out of East Hartford, CT.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in East Hartford, CT.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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The AV Service Coordinator is responsible for receiving, documenting, and managing audiovisual service requests from clients and internal staff. The role ensures assigned service tickets are maintained and completed in a timely manner while meeting defined service level agreements (SLAs). The coordinator also manages the Service Contract business, overseeing the full lifecycle from proposal generation and opportunity tracking to order management and contract renewals. This position provides AV contract sales and support to customers and employees, ensuring company policies are followed and helping to improve overall gross profit.
Key Responsibilities
Enter, update, and manage service orders in Hedberg
Create service renewal proposals and new service proposals; track all opportunities in ConnectWise
Obtain quotes and generate proposals for third‑party service providers
Enter service agreements into ConnectWise and maintain amortization tracking
Generate and coordinate preventative maintenance tickets in accordance with contract requirements
Create AV support tickets in ConnectWise for reported incidents and manage them through completion to ensure SLAs are met
Assign technicians and subcontractors to service tickets as required
Follow up with customers on past‑due time & materials (T&M) service invoices not paid via PO or deposit
Coordinate with vendors for equipment repair or replacement
Assign, track, and manage loaner assets
Qualifications
Strong interpersonal skills with the ability to contribute positively to a team environment
Ability to problem‑solve independently with a strong sense of urgency
Positive, upbeat attitude with a customer‑service mindset
Clear and professional verbal and written communication skills
Intermediate PC skills, including Outlook, Word, Excel, and Access
Understanding of Hedberg and ConnectWise (training provided)
Strong math aptitude
Highly detail‑oriented and well organized
Ability to effectively multitask and prioritize
Excellent phone presence
Ability to work well with limited supervision
Job Type & Location
This is a Contract to Hire position based out of East Hartford, CT.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in East Hartford, CT.
Equal Opportunity Employer
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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