Information Systems Supervisor - (Infrastructure)
Broward County, Pompano Beach, FL, United States
Information Systems Supervisor – Water and Wastewater Services (WWS) Information Technology Division
Open until filled. (Note: Announcement will remain open until a sufficient number of applications are received and may close at any time.)
General Description
Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years in systems analysis, systems design and/or programming experience relevant to area of assignment including six (6) months lead work/supervisory experience.
Special Certifications and Licenses
None.
Preference
Master's degree in Computer Science or closely related field
ITIL Certification
Microsoft Certification
Security Certification
Linux/Unix Certification
Five (5) years of experience with virtualization technologies
Five (5) years of experience in patching tools for Windows and Unix
Five (5) years of experience with Cloud (AWS/Azure)
Five (5) years of experience in Service Desk tools like ServiceNow
Experience in handling/supervising an IT Service Desk
Excellent communication skills and experience effectively interfacing with both technical and non-technical personnel
Duties and Responsibilities
Plans, organizes and implements approved emerging technologies.
Mentors and develops analysts and technical support staff; documents procedures used to teach and mentor.
Works with Virtual Environment, IT Security, and Physical Security teams to review and refine IT infrastructure management procedures to meet security goals.
Improves the infrastructure that supports the camera security system at WWS, including documentation.
Provides service desk level 2 support; utilizes ServiceNow to review, update and resolve any incident or request task; acts as a liaison with assigned agency's technical staff.
Reviews IT paperwork, approves leave, end user requests and other IT related work; manages projects including fiber replacement, eFax implementation, Office Suite upgrades, PC rollouts, Windows 11 upgrades, UPS replacements, Wi‑Fi projects, laptop and tablet upgrades, and other IT projects.
Performs administrative office duties including procurement of IT hardware and software, enters purchase orders, maintains files, maintains software licenses, works on disaster recovery and maintains yearly capital and operating budget.
Performs server administration tasks – user accounts, quarterly account audits, access to groups, shares and server resources; provides monthly after‑hours on‑call rotation every three months.
Manages projects and advises senior management, supervisors and staff; provides project management documentation, timelines and solutions; responds to senior management report requests.
Supervises, assigns work and is responsible for the performance of software support staff including preparing annual performance reviews, approving leave requests, and following up to ensure project success.
Performs related work as assigned.
Competencies
Tech Savvy : Anticipates and adopts innovations in business‑building digital and technology applications.
Manages Complexity : Makes sense of complex, high‑quantity information to solve problems.
Cultivates Innovation : Creates new and better ways for the organization to be successful.
Directs Work : Provides direction, delegating, and removing obstacles.
Plans and Aligns : Plans and prioritizes work to meet commitments aligned with organizational goals.
Optimizes Work Processes : Knows effective processes; uses metrics and benchmarks.
Ensures Accountability : Holds self and others accountable; measures and tracks performance.
Courage : Steps up to address difficult issues and communicates honestly.
Physical Demands
Performs sedentary work that involves walking or standing sometimes and exerts up to 10 pounds of force regularly or sustained keyboard operations.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. If you require assistance due to a disability, please contact the Professional Standards Section at 954‑357‑6500 or email Profstandards@broward.org to make an accommodation request.
County-wide Emergency Responsibilities
During emergency conditions, all County employees are automatically considered emergency service workers. Employees may be called to work in the event of a disaster or other emergency.
County-wide Employee Responsibilities
All employees must serve the public and fellow employees with honesty and integrity in full accord with the employee code of ethics and conflict of interest policies. They must establish effective working relationships with the public, co‑workers, officials and members of diverse cultural and linguistic backgrounds and comply with laws and regulations on equity and discrimination.
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Open until filled. (Note: Announcement will remain open until a sufficient number of applications are received and may close at any time.)
General Description
Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure. Works under administrative supervision, developing and implementing programs within organizational policies and reports major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or closely related field.
(One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years in systems analysis, systems design and/or programming experience relevant to area of assignment including six (6) months lead work/supervisory experience.
Special Certifications and Licenses
None.
Preference
Master's degree in Computer Science or closely related field
ITIL Certification
Microsoft Certification
Security Certification
Linux/Unix Certification
Five (5) years of experience with virtualization technologies
Five (5) years of experience in patching tools for Windows and Unix
Five (5) years of experience with Cloud (AWS/Azure)
Five (5) years of experience in Service Desk tools like ServiceNow
Experience in handling/supervising an IT Service Desk
Excellent communication skills and experience effectively interfacing with both technical and non-technical personnel
Duties and Responsibilities
Plans, organizes and implements approved emerging technologies.
Mentors and develops analysts and technical support staff; documents procedures used to teach and mentor.
Works with Virtual Environment, IT Security, and Physical Security teams to review and refine IT infrastructure management procedures to meet security goals.
Improves the infrastructure that supports the camera security system at WWS, including documentation.
Provides service desk level 2 support; utilizes ServiceNow to review, update and resolve any incident or request task; acts as a liaison with assigned agency's technical staff.
Reviews IT paperwork, approves leave, end user requests and other IT related work; manages projects including fiber replacement, eFax implementation, Office Suite upgrades, PC rollouts, Windows 11 upgrades, UPS replacements, Wi‑Fi projects, laptop and tablet upgrades, and other IT projects.
Performs administrative office duties including procurement of IT hardware and software, enters purchase orders, maintains files, maintains software licenses, works on disaster recovery and maintains yearly capital and operating budget.
Performs server administration tasks – user accounts, quarterly account audits, access to groups, shares and server resources; provides monthly after‑hours on‑call rotation every three months.
Manages projects and advises senior management, supervisors and staff; provides project management documentation, timelines and solutions; responds to senior management report requests.
Supervises, assigns work and is responsible for the performance of software support staff including preparing annual performance reviews, approving leave requests, and following up to ensure project success.
Performs related work as assigned.
Competencies
Tech Savvy : Anticipates and adopts innovations in business‑building digital and technology applications.
Manages Complexity : Makes sense of complex, high‑quantity information to solve problems.
Cultivates Innovation : Creates new and better ways for the organization to be successful.
Directs Work : Provides direction, delegating, and removing obstacles.
Plans and Aligns : Plans and prioritizes work to meet commitments aligned with organizational goals.
Optimizes Work Processes : Knows effective processes; uses metrics and benchmarks.
Ensures Accountability : Holds self and others accountable; measures and tracks performance.
Courage : Steps up to address difficult issues and communicates honestly.
Physical Demands
Performs sedentary work that involves walking or standing sometimes and exerts up to 10 pounds of force regularly or sustained keyboard operations.
Americans with Disabilities Act (ADA) Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. If you require assistance due to a disability, please contact the Professional Standards Section at 954‑357‑6500 or email Profstandards@broward.org to make an accommodation request.
County-wide Emergency Responsibilities
During emergency conditions, all County employees are automatically considered emergency service workers. Employees may be called to work in the event of a disaster or other emergency.
County-wide Employee Responsibilities
All employees must serve the public and fellow employees with honesty and integrity in full accord with the employee code of ethics and conflict of interest policies. They must establish effective working relationships with the public, co‑workers, officials and members of diverse cultural and linguistic backgrounds and comply with laws and regulations on equity and discrimination.
#J-18808-Ljbffr