Information Systems Supervisor - (Infrastructure)
Broward County, Florida, Pompano Beach, FL, United States
REQUIREMENTS AND PREFERENCES
The Broward County Board of County Commissioners is seeking highly qualified candidates for the position of Information Systems Supervisor (ISS) within the Water and Wastewater Services (WWS) Information Technology Division. Note: Announcement will remain open until a sufficient number of applications are received and may close at any time.
The Water and Wastewater Services (WWS) Information Technology Division is seeking highly qualified candidates for the position of Information Systems Supervisor (ISS). This is a non-remote work position. The position will also serve as a lead for other Systems Analysts to guide efforts for research, maintenance, and support of WWS’ critical infrastructure systems. The role will be responsible for enhancing Security for WWS networks, supervising staff for support and continuity of operations for mission critical infrastructure systems at Water & Wastewater Services (WWS). This is a highly technical function requiring proprietary knowledge of these systems. The position will be responsible for developing a strategy to migrate On Premise infrastructure to Azure cloud, supporting and enhancing the RedHat Openshift cluster at WWS, and enhancing the infrastructure that supports the Camera system at WWS.
General Description
Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure.
Works under administrative supervision, developing and implementing programs within organizational policies and reporting major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or a closely related field. (One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years in systems analysis, systems design, and/or programming experience relevant to the area of assignment, including six (6) months of lead work/supervisory experience.
Special Certifications and Licenses
None.
Preference
Master's degree in Computer Science or a closely related field
ITIL Certification
Microsoft Certification
Security Certification
Linux/Unix Certification
Five (5) years of experience with virtualization technologies
Five (5) years of experience in patching tools for Windows and Unix
Five (5) years of experience with Cloud (AWS/Azure)
Five (5) years of experience in Service Desk tools like ServiceNow
Experience in handling/supervising an IT Service Desk
Excellent communication skills and experience effectively interfacing with both technical and non-technical personnel
SCOPE OF WORK
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Plans, organizes, and implements approved emerging technologies.
Mentors and develops analysts and technical support staff to ensure that they maintain the requisite knowledge, skills, and abilities which are needed to support implemented applications, systems, and solutions. Documents procedures used to teach and mentor.
Works in lock step with Virtual Environment, IT Security, and Physical Security teams to review and refine IT infrastructure management procedures to meet security goals.
Improves the infrastructure that supports the camera security system at WWS, including documentation.
Provides service desk level 2 support, including taking incoming support calls, going on service calls to any WWS site, and utilizing ServiceNow to review, update, and resolve any incident or request task.
Acts as a liaison with assigned agency's technical staff, including testing and troubleshooting system problems; assists staff with creating and running reports; represents agency on projects related to the financial system.
Reviews IT (information technology) paperwork, approves leave, end user requests, and other IT related work; manages projects and assists in IT related work including fiber replacement, eFax implementation, Office Suite upgrades, PC (personal computer) rollouts, W11 (Windows 11) upgrades, UPS (uninterruptible power supply) replacements, Wi‑Fi (wireless fidelity) projects, laptop and tablet upgrades, as well as other IT related projects.
Performs administrative office duties including procurement of IT hardware and software, entering purchase orders, maintaining files, maintaining software licenses, working on disaster recovery, and maintaining a yearly capital and operating budget.
Performs server administration tasks working with user accounts, quarterly account audits, provides access to groups, shares, server resources, and monthly after‑hours on‑call rotation every three months.
Manages projects and advises senior management, supervisors, and staff, providing project management documentation, timelines, advising on project direction and solutions, and responding to senior management report requests.
Supervises, assigns work, and is responsible for the performance of software support staff, including preparing annual performance reviews, approving leave requests, and meeting and following up regularly to ensure success with projects.
Performs related work as assigned.
Competencies
Tech Savvy
Anticipates and adopts innovations in business‑building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Cultivates Innovation
Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Directs Work
Provides direction, delegates, and removes obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well‑sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures Accountability
Holds self and others accountable to meet commitments. Measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Courage
Steps up to address difficult issues, saying what needs to be said. Is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer‑centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
ADA Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
County-wide Emergency Responsibilities
During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co‑workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
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The Broward County Board of County Commissioners is seeking highly qualified candidates for the position of Information Systems Supervisor (ISS) within the Water and Wastewater Services (WWS) Information Technology Division. Note: Announcement will remain open until a sufficient number of applications are received and may close at any time.
The Water and Wastewater Services (WWS) Information Technology Division is seeking highly qualified candidates for the position of Information Systems Supervisor (ISS). This is a non-remote work position. The position will also serve as a lead for other Systems Analysts to guide efforts for research, maintenance, and support of WWS’ critical infrastructure systems. The role will be responsible for enhancing Security for WWS networks, supervising staff for support and continuity of operations for mission critical infrastructure systems at Water & Wastewater Services (WWS). This is a highly technical function requiring proprietary knowledge of these systems. The position will be responsible for developing a strategy to migrate On Premise infrastructure to Azure cloud, supporting and enhancing the RedHat Openshift cluster at WWS, and enhancing the infrastructure that supports the Camera system at WWS.
General Description
Installs, configures, manages, monitors, and maintains the County network, security, and remote access infrastructure.
Works under administrative supervision, developing and implementing programs within organizational policies and reporting major activities to executive level administrators through conferences and reports.
Minimum Education and Experience Requirements
Requires a Bachelor's degree from an accredited college or university with major coursework in computer science or a closely related field. (One year of relevant experience may be substituted for each year of required education.)
Requires four (4) years in systems analysis, systems design, and/or programming experience relevant to the area of assignment, including six (6) months of lead work/supervisory experience.
Special Certifications and Licenses
None.
Preference
Master's degree in Computer Science or a closely related field
ITIL Certification
Microsoft Certification
Security Certification
Linux/Unix Certification
Five (5) years of experience with virtualization technologies
Five (5) years of experience in patching tools for Windows and Unix
Five (5) years of experience with Cloud (AWS/Azure)
Five (5) years of experience in Service Desk tools like ServiceNow
Experience in handling/supervising an IT Service Desk
Excellent communication skills and experience effectively interfacing with both technical and non-technical personnel
SCOPE OF WORK
Duties and Responsibilities
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Plans, organizes, and implements approved emerging technologies.
Mentors and develops analysts and technical support staff to ensure that they maintain the requisite knowledge, skills, and abilities which are needed to support implemented applications, systems, and solutions. Documents procedures used to teach and mentor.
Works in lock step with Virtual Environment, IT Security, and Physical Security teams to review and refine IT infrastructure management procedures to meet security goals.
Improves the infrastructure that supports the camera security system at WWS, including documentation.
Provides service desk level 2 support, including taking incoming support calls, going on service calls to any WWS site, and utilizing ServiceNow to review, update, and resolve any incident or request task.
Acts as a liaison with assigned agency's technical staff, including testing and troubleshooting system problems; assists staff with creating and running reports; represents agency on projects related to the financial system.
Reviews IT (information technology) paperwork, approves leave, end user requests, and other IT related work; manages projects and assists in IT related work including fiber replacement, eFax implementation, Office Suite upgrades, PC (personal computer) rollouts, W11 (Windows 11) upgrades, UPS (uninterruptible power supply) replacements, Wi‑Fi (wireless fidelity) projects, laptop and tablet upgrades, as well as other IT related projects.
Performs administrative office duties including procurement of IT hardware and software, entering purchase orders, maintaining files, maintaining software licenses, working on disaster recovery, and maintaining a yearly capital and operating budget.
Performs server administration tasks working with user accounts, quarterly account audits, provides access to groups, shares, server resources, and monthly after‑hours on‑call rotation every three months.
Manages projects and advises senior management, supervisors, and staff, providing project management documentation, timelines, advising on project direction and solutions, and responding to senior management report requests.
Supervises, assigns work, and is responsible for the performance of software support staff, including preparing annual performance reviews, approving leave requests, and meeting and following up regularly to ensure success with projects.
Performs related work as assigned.
Competencies
Tech Savvy
Anticipates and adopts innovations in business‑building digital and technology applications. Is an early adopter of new technologies, technical skills, and capabilities that improve performance. Regularly experiments with and leverages technologies and tools to substantially improve performance.
Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
Cultivates Innovation
Creates new and better ways for the organization to be successful. Constantly looks for new ideas and innovative ways of doing things; makes the effort to get involved in new areas. Offers original ideas and promising new solutions.
Directs Work
Provides direction, delegates, and removes obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
Plans and Aligns
Plans and prioritizes work to meet commitments aligned with organizational goals. Strengthens alignment and coordination between own work and others', providing well‑sequenced activities and exact time frames. Foresees and resolves many potential bottlenecks and delays.
Optimizes Work Processes
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Ensures Accountability
Holds self and others accountable to meet commitments. Measures and tracks team’s and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
Courage
Steps up to address difficult issues, saying what needs to be said. Is known for expressing views directly and respectfully; communicates what needs to be said. Assumes personal ownership and responsibility when confronted or challenged; shows readiness to learn and to resolve issues.
WORK ENVIRONMENT
Physical Demands
Physical demands refer to the requirements for physical exertion and coordination of limb and body movement. Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.
Unavoidable Hazards (Work Environment)
Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken. None.
County Core Values
All Broward County employees strive to demonstrate the County's four core behavioral competencies.
Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
Customer focus: Building strong customer relationships and delivering customer‑centric solutions.
Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.
Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
ADA Compliance
Broward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
County-wide Emergency Responsibilities
During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee Responsibilities
All Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co‑workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.
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