Dispatcher
Transdev North America, East Hartford, CT, United States
Transdev in East Hartford, CT is hiring a Dispatcher. The Dispatcher oversees road service by communicating with operators and provides customer support to clients. We are seeking customer service-oriented professionals who are dedicated to safety.
Position : Subject to Collective Bargaining Agreement. Pay: $25.00/hour (Union Collective Bargaining Agreement Pascale).
Key Responsibilities
Oversee road service assigned to carriers by tracking trip performance measures, route timing, incidents, and more.
Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
Manage emergency situations for vehicle operators; act as a liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Perform other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3–5 years of experience dispatching.
Excellent verbal, interpersonal, and customer service skills.
Problem‑solving and analytical skills.
Ability to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical testing if applicable.
Benefits
Vacation: up to 14 days per year.
Paid sick leave: 8 hours per month for full‑time employees.
Medical, dental, and vision coverage after 90 calendar days of employment for full‑time employees.
Life insurance.
401(k) retirement benefits.
Company holidays.
Transdev is an equal employment opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, religion, or other legally protected status.
We maintain a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship, successfully pass a pre‑employment drug screen, and comply with DOT drug testing regulations if applicable.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. If you require an accommodation, please contact us at jobs@transdev.com.
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Position : Subject to Collective Bargaining Agreement. Pay: $25.00/hour (Union Collective Bargaining Agreement Pascale).
Key Responsibilities
Oversee road service assigned to carriers by tracking trip performance measures, route timing, incidents, and more.
Provide customer support by responding to questions and concerns regarding customer trips, including no shows, cancellations, and missed trips.
Manage emergency situations for vehicle operators; act as a liaison between the carrier and emergency services.
Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
Perform other duties as required.
Qualifications
High School Diploma or GED; Technical Degree preferred.
3–5 years of experience dispatching.
Excellent verbal, interpersonal, and customer service skills.
Problem‑solving and analytical skills.
Ability to work shifts or flexible work schedules as needed.
Subject to DOT drug testing and physical testing if applicable.
Benefits
Vacation: up to 14 days per year.
Paid sick leave: 8 hours per month for full‑time employees.
Medical, dental, and vision coverage after 90 calendar days of employment for full‑time employees.
Life insurance.
401(k) retirement benefits.
Company holidays.
Transdev is an equal employment opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic information, gender identity, sexual orientation, religion, or other legally protected status.
We maintain a drug‑free workplace. Applicants must be eligible to work in the United States without sponsorship, successfully pass a pre‑employment drug screen, and comply with DOT drug testing regulations if applicable.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. If you require an accommodation, please contact us at jobs@transdev.com.
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