People & Culture Manager
Grand Reserve at The Meritage, California, MO, United States
Company Description
Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Guiding Principles
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Position Summary
The People & Culture Manager plays a critical leadership role in fostering a high-performance, engaged, and inclusive workplace for a large-scale resort operation of approximately 550 team members. This position partners with operational leaders to drive culture, ensure compliance, develop talent, and deliver exceptional team member experiences aligned with the resort’s values and service standards.
Location and Compensation
The Meritage Resort & Spa - Napa CA
Salary Range: $75-85k
Key Responsibilities
Culture & Engagement
Champion a positive, inclusive, and service-driven culture reflective of the resort’s values
Lead team member engagement initiatives, surveys, and action planning
Oversee recognition programs, events, and communication strategies
Serve as a visible and approachable resource for all team members
Employee Relations
Provide guidance and resolution on employee relations matters, including conflict resolution, investigations, and corrective action
Ensure fair and consistent application of policies and procedures
Coach managers on leadership effectiveness and team dynamics
Talent Acquisition & Onboarding
Partner with department leaders to recruit, hire, and retain top talent
Oversee onboarding programs to ensure a seamless and engaging new hire experience
Support workforce planning for seasonal and high-volume staffing needs
Training & Development
Drive leadership development and training programs
Identify skill gaps and create learning opportunities for team members
Support succession planning and internal career growth initiatives
Compliance & HR Operations
Ensure compliance with all federal, state (California), and local labor laws
Maintain HR policies, procedures, and team member handbook
Oversee payroll support, benefits administration, and HRIS systems
Ensure proper documentation and recordkeeping practices
Safety & Wellbeing
Promote a strong safety culture and partner with leadership on risk management initiatives
Support workers’ compensation processes and return-to-work programs
Champion wellness initiatives for team members
Strategic Partnership
Act as a trusted advisor to department leaders on all people-related matters
Analyze HR metrics (turnover, engagement, labor trends) to inform decisionsSupport organizational changes and continuous improvement initiatives
Qualifications
What You Will Bring
Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
Spanish language proficiency is strongly preferred.
5–8+ years of progressive HR experience, preferably in hospitality or resort environments
Experience supporting large, diverse workforces (300+ team members preferred)
Strong knowledge of California labor laws and HR best practices
Workday Experience a plus
Demonstrated success in employee relations and conflict resolution
Excellent communication, coaching, and leadership skills
Key Competencies
Relationship building and influence
Problem-solving and sound judgment
Confidentiality and integrity
Adaptability in a fast-paced environment
Strong organizational and time management skills
Work Environment & Expectations
On-site role in a dynamic, guest-focused resort environment
Ability to work flexible schedules including weekends and holidays as needed
Regular interaction with all levels of team members and leadership
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people’s lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.
Guiding Principles
Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment
Position Summary
The People & Culture Manager plays a critical leadership role in fostering a high-performance, engaged, and inclusive workplace for a large-scale resort operation of approximately 550 team members. This position partners with operational leaders to drive culture, ensure compliance, develop talent, and deliver exceptional team member experiences aligned with the resort’s values and service standards.
Location and Compensation
The Meritage Resort & Spa - Napa CA
Salary Range: $75-85k
Key Responsibilities
Culture & Engagement
Champion a positive, inclusive, and service-driven culture reflective of the resort’s values
Lead team member engagement initiatives, surveys, and action planning
Oversee recognition programs, events, and communication strategies
Serve as a visible and approachable resource for all team members
Employee Relations
Provide guidance and resolution on employee relations matters, including conflict resolution, investigations, and corrective action
Ensure fair and consistent application of policies and procedures
Coach managers on leadership effectiveness and team dynamics
Talent Acquisition & Onboarding
Partner with department leaders to recruit, hire, and retain top talent
Oversee onboarding programs to ensure a seamless and engaging new hire experience
Support workforce planning for seasonal and high-volume staffing needs
Training & Development
Drive leadership development and training programs
Identify skill gaps and create learning opportunities for team members
Support succession planning and internal career growth initiatives
Compliance & HR Operations
Ensure compliance with all federal, state (California), and local labor laws
Maintain HR policies, procedures, and team member handbook
Oversee payroll support, benefits administration, and HRIS systems
Ensure proper documentation and recordkeeping practices
Safety & Wellbeing
Promote a strong safety culture and partner with leadership on risk management initiatives
Support workers’ compensation processes and return-to-work programs
Champion wellness initiatives for team members
Strategic Partnership
Act as a trusted advisor to department leaders on all people-related matters
Analyze HR metrics (turnover, engagement, labor trends) to inform decisionsSupport organizational changes and continuous improvement initiatives
Qualifications
What You Will Bring
Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)
Spanish language proficiency is strongly preferred.
5–8+ years of progressive HR experience, preferably in hospitality or resort environments
Experience supporting large, diverse workforces (300+ team members preferred)
Strong knowledge of California labor laws and HR best practices
Workday Experience a plus
Demonstrated success in employee relations and conflict resolution
Excellent communication, coaching, and leadership skills
Key Competencies
Relationship building and influence
Problem-solving and sound judgment
Confidentiality and integrity
Adaptability in a fast-paced environment
Strong organizational and time management skills
Work Environment & Expectations
On-site role in a dynamic, guest-focused resort environment
Ability to work flexible schedules including weekends and holidays as needed
Regular interaction with all levels of team members and leadership
We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr