Core Technology Tech I
Cox Communications, Garden City, KS, United States
The largest private broadband company in America, proudly serving over 6.5 million residences and businesses
Communication needs connection, and vice versa. At Cox Communications, we're hiring a Residential Broadband Technician to focus on both. You'll be more than just a technician— you'll be a gateway to the world, connecting residential customers to services everywhere.
What You’ll Do
Installing, disconnecting, and troubleshooting video, high‑speed Internet, telephony, and automation services.
Driving a company vehicle between office or home, warehouse, and work sites in a safe and courteous manner and in accordance with all laws and company policies.
Monitoring Cox's current work‑enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
Communicating with the CommCenter for onsite support and/or routing assistance.
Interacting with customers and educating them regarding services and products.
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
Ensuring that the quality of services meets or exceeds industry and company performance standards.
Participating in team meetings as scheduled and attending job‑related training.
Working with alarms, low‑voltage electricity, and color‑coded wires.
Maintaining accurate and high‑quality record‑keeping of transactions.
Who You Are
Minimum
High school diploma/GED with generally less than two years of experience in a related field; post‑high‑school education a plus.
18 years of age.
Valid state driver’s license and a good driving record.
Candidate must meet the physical requirements and/or limitations for equipment and uniform use and be able to differentiate technical devices and equipment in the field (including those that are color‑coded).
Certifications and licenses, as required by state and municipal laws.
Successfully meet (and maintain) background check requirements, including additional requirements (if any) for specialized projects/services.
One year of work experience in a comparable field (e.g., related hands‑on trade role).
Minimum of one year of direct customer service experience.
PC and Windows software skills.
Stable work history.
Able to work required shifts and overtime (if necessary).
Travel as business needs dictate.
Preferred
Five or more years of experience specifically in‑service installation and repair in multiple service provider and/or telecommunications environments.
Spanish proficiency desirable in some locations.
Physical Requirements
Ability to carry and use tools and equipment.
Adequate ability to distinguish different colors of wire.
Ability to frequently bend, stoop, and crawl.
The physical limitation of ladder and associated fall protection equipment provided is 1AA ladder— 375 pounds (inclusive of body weight, tools, equipment, PPE, etc.). Tools and equipment weigh approximately 50 pounds; the physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
Get in and out of a van to retrieve various items. Step heights are 19”.
Lift 500‑foot rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”.
Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55”–60”.
Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
Lift and carry a 63‑lb., 28' extension ladder.
Lift 1000‑foot rolls of Tri‑Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”.
Lift miscellaneous tools and products within the warehouse and van racks. These items weigh up to 10 lbs and are lifted from the floor and up to a height of 72”.
A physical exam to verify the physical requirements above, as well as others not listed, may be required.
Ability to climb ladders and/or utility poles and work in high places.
Ability to work in small places (such as crawl spaces and attics).
Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
Compensation
Hourly pay rate is in the range of $22.02–$33.08 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. The position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
Exceptional work/life balance with accommodating work schedules and flexible time‑off policies.
New hires are paid a starting hourly rate of $24.23 and are eligible for bonus and incentive plans.
401(k) with generous match, life insurance, and disability insurance.
Generous suite of healthcare benefits with various deductible options, pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness, and more.
Inclusive parental leave policies, comprehensive fertility coverage, and adoption assistance.
Paid volunteer hours.
Discounts on computers, entertainment, travel, and more.
Continuing education and professional development opportunities.
Pets insured.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
#J-18808-Ljbffr
What You’ll Do
Installing, disconnecting, and troubleshooting video, high‑speed Internet, telephony, and automation services.
Driving a company vehicle between office or home, warehouse, and work sites in a safe and courteous manner and in accordance with all laws and company policies.
Monitoring Cox's current work‑enablement system throughout the day for information regarding changes to work schedule and for information about current work assignments.
Communicating with the CommCenter for onsite support and/or routing assistance.
Interacting with customers and educating them regarding services and products.
Working under supervision and consulting with supervisors and other technicians for advice and assistance as needed.
Ensuring that the quality of services meets or exceeds industry and company performance standards.
Participating in team meetings as scheduled and attending job‑related training.
Working with alarms, low‑voltage electricity, and color‑coded wires.
Maintaining accurate and high‑quality record‑keeping of transactions.
Who You Are
Minimum
High school diploma/GED with generally less than two years of experience in a related field; post‑high‑school education a plus.
18 years of age.
Valid state driver’s license and a good driving record.
Candidate must meet the physical requirements and/or limitations for equipment and uniform use and be able to differentiate technical devices and equipment in the field (including those that are color‑coded).
Certifications and licenses, as required by state and municipal laws.
Successfully meet (and maintain) background check requirements, including additional requirements (if any) for specialized projects/services.
One year of work experience in a comparable field (e.g., related hands‑on trade role).
Minimum of one year of direct customer service experience.
PC and Windows software skills.
Stable work history.
Able to work required shifts and overtime (if necessary).
Travel as business needs dictate.
Preferred
Five or more years of experience specifically in‑service installation and repair in multiple service provider and/or telecommunications environments.
Spanish proficiency desirable in some locations.
Physical Requirements
Ability to carry and use tools and equipment.
Adequate ability to distinguish different colors of wire.
Ability to frequently bend, stoop, and crawl.
The physical limitation of ladder and associated fall protection equipment provided is 1AA ladder— 375 pounds (inclusive of body weight, tools, equipment, PPE, etc.). Tools and equipment weigh approximately 50 pounds; the physical limitations of applicable equipment (such as aerial lift/buck truck boom, ladder, fall protection harness) includes body weight capacities of approximately 325 pounds.
Get in and out of a van to retrieve various items. Step heights are 19”.
Lift 500‑foot rolls of RG 11 Messenger Cable weighing 40 lbs. These rolls are lifted from a height of 12” and placed up to a height of 36”.
Raise and lower a ladder roof rack requiring 40 pounds of force with hand heights at 55”–60”.
Compress fittings onto coaxial cables with a crimping tool requiring 19 pounds of force with one hand.
Ascend and descend a ladder while wearing a tool belt that weighs 10 lbs.
Lift and carry a 63‑lb., 28' extension ladder.
Lift 1000‑foot rolls of Tri‑Shield weighing 28 lbs. These rolls are lifted from a height of 12” and placed up to a height of 47”.
Lift miscellaneous tools and products within the warehouse and van racks. These items weigh up to 10 lbs and are lifted from the floor and up to a height of 72”.
A physical exam to verify the physical requirements above, as well as others not listed, may be required.
Ability to climb ladders and/or utility poles and work in high places.
Ability to work in small places (such as crawl spaces and attics).
Ability to work outdoors and in extreme weather conditions and varying topographic, wet and dry locations.
Compensation
Hourly pay rate is in the range of $22.02–$33.08 per hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. The position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits
Exceptional work/life balance with accommodating work schedules and flexible time‑off policies.
New hires are paid a starting hourly rate of $24.23 and are eligible for bonus and incentive plans.
401(k) with generous match, life insurance, and disability insurance.
Generous suite of healthcare benefits with various deductible options, pharmacy benefits, Flexible Spending Account and Health Savings Account options, counseling for mental wellness, and more.
Inclusive parental leave policies, comprehensive fertility coverage, and adoption assistance.
Paid volunteer hours.
Discounts on computers, entertainment, travel, and more.
Continuing education and professional development opportunities.
Pets insured.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
#J-18808-Ljbffr