Front Office Manager
Stryker Corporation, Chicago, IL, United States
Summary
At Hyatt, we believe in the power of belonging—of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to skiing, snowmobiling, snowshoeing and more in winter. The summer brings activities including fly fishing, river rafting and scenic hiking trails - all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service.
We care for people so they can be their best.
The Front Office Manager is responsible for all duties of the front desk, bell, concierge, door/valet operation and ski valet in the winter which includes staff training, inter-department communications, payroll, staff scheduling and all guest experience related inquiries. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
Responsible for short- and long-term planning and the management of the hotel's Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Knowledge of hotel services, local events and venues, and transportation options.
The starting salary for this position is $76,700. Actual pay will be commensurate with experience.
Why Work for Hyatt?
Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance (after 30 days for full-time colleagues)
401k Retirement Savings Plan with company match
Paid Time Off
Tuition Reimbursement
Free meals in our employee cafeteria
Discounted bus tickets
24 hours a day complimentary gym access through Exhale Spa
Employee Stock Purchase Plan
529 College Savings Plan
Excellent training and career growth opportunities
Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more!
Our Values
Empathy l Integrity l Respect l Inclusion l Experimentation l Wellbeing
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). Previous department head experience highly preferred
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
#J-18808-Ljbffr
At Hyatt, we believe in the power of belonging—of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.
Park Hyatt Beaver Creek Resort and Spa | With sweeping views from the base of Beaver Creek Mountain, Park Hyatt Beaver Creek Resort and Spa offers a luxurious year-round escape near Vail Valley, Colorado. Our ski-in/ski-out location in the heart of Beaver Creek Village is adjacent to the ski school and home to skiing, snowmobiling, snowshoeing and more in winter. The summer brings activities including fly fishing, river rafting and scenic hiking trails - all just outside our doorstep. Park Hyatt Beaver Creek Resort and Spa is seeking colleagues with unmatched service.
We care for people so they can be their best.
The Front Office Manager is responsible for all duties of the front desk, bell, concierge, door/valet operation and ski valet in the winter which includes staff training, inter-department communications, payroll, staff scheduling and all guest experience related inquiries. The Front Office Manager should possess strong communication skills and demonstrate leadership abilities. In addition to assisting in the operation of the Front Office and Guest Services operation and guest services personnel, this position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.
Duties include:
Responsible for short- and long-term planning and the management of the hotel's Front Office operations
Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans
Maintain guest room inventory
Coach and counsel employees to reflect Hyatt Service Standards and Procedures
Perform all tasks of a Front Office Staff as needed to facilitate service
Ensure all operations and cash handling are done per policies and procedures
Maintain excellent communication with the housekeeping department
Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas
Analyze, investigate, and resolve guest complaints
Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables
Insures proper staffing levels for customer service goals
Coach and counsel employees to reflect Hyatt service standards and procedures
Knowledge of hotel services, local events and venues, and transportation options.
The starting salary for this position is $76,700. Actual pay will be commensurate with experience.
Why Work for Hyatt?
Free room nights, Discounted and Friends & Family Room Rates
Medical, Prescription, Dental and Vision Insurance (after 30 days for full-time colleagues)
401k Retirement Savings Plan with company match
Paid Time Off
Tuition Reimbursement
Free meals in our employee cafeteria
Discounted bus tickets
24 hours a day complimentary gym access through Exhale Spa
Employee Stock Purchase Plan
529 College Savings Plan
Excellent training and career growth opportunities
Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more!
Our Values
Empathy l Integrity l Respect l Inclusion l Experimentation l Wellbeing
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Qualifications
4 years or more of progressive hotel Rooms Management experience (typically with Hyatt). Previous department head experience highly preferred
Service oriented style with professional presentations skills
Hotel/Hospitality degree an asset
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
Clear concise written and verbal communication skills in English
Must be proficient in Microsoft Word and Excel
Must have excellent organizational, interpersonal and administrative skills
#J-18808-Ljbffr