Contact Center Operator I - CC Call Center
Aramark, Cleveland, OH, United States
Title: Contact Center Operator I - CC Call Center
Requisition #: 649373
Location
Cleveland, OH, US 44111
Description
Job Description
Position Summary: The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Compensation Data
Hourly rate: $16.00 to $16.00.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Job Responsibilities
Performs and coordinates a variety of duties related to dispatch and scheduling.
Responsible for receiving calls for service; prioritizes and coordinates the service requests.
Works closely with management and the dispatch team to communicate needs and ensure timely guest service.
Handles and maintains all records and documentation of service requests; uses software to log activity.
Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers.
Other duties and tasks as assigned by manager.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Previous experience in transportation dispatch or related field preferred.
Must have a solid understanding of software applications.
Demonstrates strong social skills, accuracy, and attentional to detail.
Proven interpersonal and communication skills, both written and verbal.
Must be available to work flexible hours including evenings and weekends.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
—
Equal Employment Opportunity
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to, all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
There is no predetermined application window for this position; the position will close once a qualified candidate is selected.
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Requisition #: 649373
Location
Cleveland, OH, US 44111
Description
Job Description
Position Summary: The Dispatcher is responsible for responding to inbound calls and requests for service needs by allocating the accurate resources to facilitate the transport of goods and services. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
Compensation Data
Hourly rate: $16.00 to $16.00.
Benefits: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans such as 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
Job Responsibilities
Performs and coordinates a variety of duties related to dispatch and scheduling.
Responsible for receiving calls for service; prioritizes and coordinates the service requests.
Works closely with management and the dispatch team to communicate needs and ensure timely guest service.
Handles and maintains all records and documentation of service requests; uses software to log activity.
Provides customer service and maintains a friendly and effective demeanor toward customers, guests, clients, and co-workers.
Other duties and tasks as assigned by manager.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
Previous experience in transportation dispatch or related field preferred.
Must have a solid understanding of software applications.
Demonstrates strong social skills, accuracy, and attentional to detail.
Proven interpersonal and communication skills, both written and verbal.
Must be available to work flexible hours including evenings and weekends.
This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective equipment (PPE).
Education
—
Equal Employment Opportunity
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all applicable laws, including, but not limited to, all applicable Fair Chance Ordinances and Acts. For jobs in San Francisco, this includes the San Francisco Fair Chance Ordinance.
There is no predetermined application window for this position; the position will close once a qualified candidate is selected.
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