Business Analyst - Print Center Operations Oversight - Hybrid
Gainwell Technologies, California, MO, United States
Business Analyst - Print Center Operations Oversight - Hybrid
Location: Any city, CA, US, 99999
Work Mode: Virtual (Exception only)
Summary
As a
Business Analyst - Print Center Operations Oversight - Hybrid
at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
In this position you will be responsible for managing the day to day operations for all Print Services.
Your role in our mission
Oversight of operations for all
Print Services , including supervision of Print facility staff involved in delivering Print Services.
Single
Point of Contact for all day to day operational communications
to and from the Project Manager and customer.
Service Level Agreement management monitoring and reporting.
Print Schedule management
and communication.
Incident management
oversight, monitoring and communication.
Escalation to Project Manager for issue resolution.
Inventory management for pre-printed and other necessary materials stored at the Primary and Backup Facilities.
Manage the response to identified critical incidents
identified by the Customer and/or Print Center staff and will act as the liaison between the customer and Print Center staff on all recovery activities, including but not limited to annual tests and/or simulations.
What we're looking for
Three or more years of experience
leading Print Services operations
support
Proven experience in
reporting, analysis, and performance tracking
Advanced proficiency in
Microsoft Excel and Microsoft Teams
Ability to independently
identify, troubleshoot, and resolve issues
with minimal direction
End-to-end
management of the change order process,
from initiation through completion
Self-starter
who demonstrates strong initiative,
learns quickly, and adapts
effectively in a fast-paced environment
Familiarity with
ServiceNow and JIRA
is
preferred , with the ability and willingness to learn as needed
Strong written, verbal, and presentation skills, with strong interpersonal abilities and the
capacity to communicate effectively
with business leaders, clients, and technical teams
Influential team player who motivates others and thrives in a collaborative team environment
Location Requirement
Candidate must live within commuting (1 hour driving) distance to our Gold River, CA office for this hybrid position.
The pay range for this position is $59,500.00-$85,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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Location: Any city, CA, US, 99999
Work Mode: Virtual (Exception only)
Summary
As a
Business Analyst - Print Center Operations Oversight - Hybrid
at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. Here are the details on this position.
In this position you will be responsible for managing the day to day operations for all Print Services.
Your role in our mission
Oversight of operations for all
Print Services , including supervision of Print facility staff involved in delivering Print Services.
Single
Point of Contact for all day to day operational communications
to and from the Project Manager and customer.
Service Level Agreement management monitoring and reporting.
Print Schedule management
and communication.
Incident management
oversight, monitoring and communication.
Escalation to Project Manager for issue resolution.
Inventory management for pre-printed and other necessary materials stored at the Primary and Backup Facilities.
Manage the response to identified critical incidents
identified by the Customer and/or Print Center staff and will act as the liaison between the customer and Print Center staff on all recovery activities, including but not limited to annual tests and/or simulations.
What we're looking for
Three or more years of experience
leading Print Services operations
support
Proven experience in
reporting, analysis, and performance tracking
Advanced proficiency in
Microsoft Excel and Microsoft Teams
Ability to independently
identify, troubleshoot, and resolve issues
with minimal direction
End-to-end
management of the change order process,
from initiation through completion
Self-starter
who demonstrates strong initiative,
learns quickly, and adapts
effectively in a fast-paced environment
Familiarity with
ServiceNow and JIRA
is
preferred , with the ability and willingness to learn as needed
Strong written, verbal, and presentation skills, with strong interpersonal abilities and the
capacity to communicate effectively
with business leaders, clients, and technical teams
Influential team player who motivates others and thrives in a collaborative team environment
Location Requirement
Candidate must live within commuting (1 hour driving) distance to our Gold River, CA office for this hybrid position.
The pay range for this position is $59,500.00-$85,000.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.
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