Office Manager
Senior Helpers of Redlands, CA, Redlands, CA, United States
About Senior Helpers of Redlands
Senior Helpers of Redlands is seeking an Office & Operations Manager passionate about making a meaningful impact in seniors' lives. We provide exceptional in‑home care so seniors can age safely and gracefully in their own homes. As part of the first and only national home care provider certified as a Great Place to Work®, you’ll join a mission‑driven team committed to integrity, compassion, and service.
Position Overview
This high‑impact role partners closely with the Owner to manage daily office operations and oversee the full life‑cycle of our caregivers and office teams. As we expand our footprint in the Inland Empire, you’ll drive HR compliance, scheduling, payroll, caregiver and client support, and process improvement initiatives.
The ideal candidate is an organized, tech‑savvy, people‑focused leader who leads with an entrepreneurial mindset, builds trust, and thrives in dynamic environments. If you’re a servant‑leader with strong communication and problem‑solving skills who can manage multiple priorities while being driven to serve others, we’d love to hear from you!
Key Responsibilities
Oversee daily office operations ensuring a professional, organized environment
Answer and screen service inquiry calls professionally; provide information to potential clients; identify client needs and schedule in‑home assessments
Prepare and maintain compliant client and caregiver files, welcome packets, new hire materials, and employee handbooks
Support owner with timely client invoicing, billing compliance, time‑sheet verification, and payroll processing
Lead caregiver recruitment, interviewing, hiring, and on‑boarding processes
Develop and implement caregiver and client retention initiatives, including recognition and referral programs
Coordinate caregiver schedules based on client care plans; resolve scheduling conflicts and emergencies
Monitor labor costs and overtime to control expenses while maintaining quality care
Maintain effective communication with clients, families, and caregivers
Conduct client and caregiver visits to gather feedback and improve satisfaction
Ensure adherence to state regulations, company policies, and confidentiality standards
Support strategic initiatives and collaborate on growth and operational improvements
Perform on‑call duties and occasional caregiver shifts as needed
Local travel within 20‑mile radius may be required
Required Qualifications
High school diploma or equivalent (GED) required
Minimum 3 years related experience, including 1+ year management experience in non‑medical home care or healthcare; caregiver experience a plus!
Proven experience in office management, recruiting, HR onboarding, sales, and home care operations
Strong knowledge of state regulations for home care
Excellent organizational skills, attention to detail, and ability to prioritize in fast‑paced environments
Exceptional interpersonal, verbal, and written communication skills
Leadership mindset with adaptability, collaboration, and servant‑leader approach
Proficiency with Microsoft Office (Word, Excel, Outlook) and quick to learn new software (WellSky)
Team player with a positive attitude and strong independent work ethic
Valid driver's license with insurance; ability to work full‑time in office and visit clients’ homes within assigned territory
Ability to pass a criminal background screen
Preferred Qualifications
Associate’s degree or equivalent work experience; Bachelor’s degree strongly preferred
More than 3 years of Home Care industry experience
Bilingual fluency
Familiarity with WellSky, recognition programs and the Senior Gems methodology
Military veteran/spouse status
Compensation & Benefits
$22‑$25 / hour based on experience
Future advancement opportunities
401K
Full‑time, non‑exempt position
All candidates must successfully complete a comprehensive background screening process. This includes fingerprinting and state registration as a home care aide, in compliance with state regulations. This process is mandatory for ensuring the safety and well‑being of our clients and is not based on any discriminatory factors. The background check will be conducted post‑job offer and is a condition of employment.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. IND801
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Senior Helpers of Redlands is seeking an Office & Operations Manager passionate about making a meaningful impact in seniors' lives. We provide exceptional in‑home care so seniors can age safely and gracefully in their own homes. As part of the first and only national home care provider certified as a Great Place to Work®, you’ll join a mission‑driven team committed to integrity, compassion, and service.
Position Overview
This high‑impact role partners closely with the Owner to manage daily office operations and oversee the full life‑cycle of our caregivers and office teams. As we expand our footprint in the Inland Empire, you’ll drive HR compliance, scheduling, payroll, caregiver and client support, and process improvement initiatives.
The ideal candidate is an organized, tech‑savvy, people‑focused leader who leads with an entrepreneurial mindset, builds trust, and thrives in dynamic environments. If you’re a servant‑leader with strong communication and problem‑solving skills who can manage multiple priorities while being driven to serve others, we’d love to hear from you!
Key Responsibilities
Oversee daily office operations ensuring a professional, organized environment
Answer and screen service inquiry calls professionally; provide information to potential clients; identify client needs and schedule in‑home assessments
Prepare and maintain compliant client and caregiver files, welcome packets, new hire materials, and employee handbooks
Support owner with timely client invoicing, billing compliance, time‑sheet verification, and payroll processing
Lead caregiver recruitment, interviewing, hiring, and on‑boarding processes
Develop and implement caregiver and client retention initiatives, including recognition and referral programs
Coordinate caregiver schedules based on client care plans; resolve scheduling conflicts and emergencies
Monitor labor costs and overtime to control expenses while maintaining quality care
Maintain effective communication with clients, families, and caregivers
Conduct client and caregiver visits to gather feedback and improve satisfaction
Ensure adherence to state regulations, company policies, and confidentiality standards
Support strategic initiatives and collaborate on growth and operational improvements
Perform on‑call duties and occasional caregiver shifts as needed
Local travel within 20‑mile radius may be required
Required Qualifications
High school diploma or equivalent (GED) required
Minimum 3 years related experience, including 1+ year management experience in non‑medical home care or healthcare; caregiver experience a plus!
Proven experience in office management, recruiting, HR onboarding, sales, and home care operations
Strong knowledge of state regulations for home care
Excellent organizational skills, attention to detail, and ability to prioritize in fast‑paced environments
Exceptional interpersonal, verbal, and written communication skills
Leadership mindset with adaptability, collaboration, and servant‑leader approach
Proficiency with Microsoft Office (Word, Excel, Outlook) and quick to learn new software (WellSky)
Team player with a positive attitude and strong independent work ethic
Valid driver's license with insurance; ability to work full‑time in office and visit clients’ homes within assigned territory
Ability to pass a criminal background screen
Preferred Qualifications
Associate’s degree or equivalent work experience; Bachelor’s degree strongly preferred
More than 3 years of Home Care industry experience
Bilingual fluency
Familiarity with WellSky, recognition programs and the Senior Gems methodology
Military veteran/spouse status
Compensation & Benefits
$22‑$25 / hour based on experience
Future advancement opportunities
401K
Full‑time, non‑exempt position
All candidates must successfully complete a comprehensive background screening process. This includes fingerprinting and state registration as a home care aide, in compliance with state regulations. This process is mandatory for ensuring the safety and well‑being of our clients and is not based on any discriminatory factors. The background check will be conducted post‑job offer and is a condition of employment.
We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws. IND801
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