Office & Operations Manager
Senior Helpers – Kanawha Valley, South Charleston, WV, United States
Office & Operations Manager
Senior Helpers of Kanawha Valley
Non-exempt hourly position: $20 to $22 per hour depending on experience
We are seeking an Office & Operations Manager who is passionate about making an impact on people’s lives. At Senior Helpers of Kanawha Valley, we provide care and comfort so seniors can age safely and gracefully in their own homes. Every team member contributes to our mission of providing exceptional in‑home care every day. We are proud to be part of a franchise system that is the first and only national home‑care provider to receive certification as a Great Place to Work.
This is a high impact role and an opportunity to join a high‑powered agency that’s poised for fast growth as we expand our footprint in the Kanawha Valley area. You will work in close partnership with the owner and your primary responsibilities will include managing the daily office operations as well as full life‑cycle of our caregiving and office teams.
If you are someone who has excellent communication and problem‑solving skills, is able to juggle multiple priorities, and has a strong desire to serve others, this role is for you!
Caregiver Recruitment
Assist and/or conduct all activities related to caregiver recruitment, interviewing and onboarding
Assist and/or conduct with managing caregiver scheduling, training and orientation
Create new hire packets and employee handbooks
Client Communications
Create and distribute client welcome packets
Manage and file information from incoming leads and existing clients while maintaining strict confidentiality (following HIPPA and other privacy policies and regulations)
Maintain effective communication with clients, family members, caregivers and others involved in the care of an individual
Office Operations
Answer and screen incoming phone calls in a pleasant, warm and professional manner
Perform general office functions as needed to operate or promote a start‑up business
Assist owner with billing and invoicing as necessary
Perform caregiving duties as required to fill in open shifts
Payroll
Review time sheets and verify/reconcile against scheduling calendar in home‑care software; track late, missing, and incorrect time sheets.
Complete caregiver and internal payroll according to schedule.
Perform billing and payroll functions to meet company deadlines.
Review and maintain employee files.
Any other duties as assigned.
Qualifications
High school diploma or education equivalent
Bachelor’s degree or related secondary education or certification a plus
Must have minimum three years of related work experience
Experience in office management or HR-related function preferred
Working knowledge of Microsoft Office suite required
Prior health care industry and/or caregiver experience a plus
Qualified candidates must possess a valid driver’s license with insurance
Background checks and other pre‑employment screening will be required
Benefits
Dental, vision, health insurance
PTO
Pay on Demand
Performance‑based bonus structure
Job Type: Full time
Equal Opportunity Employer
#J-18808-Ljbffr
Senior Helpers of Kanawha Valley
Non-exempt hourly position: $20 to $22 per hour depending on experience
We are seeking an Office & Operations Manager who is passionate about making an impact on people’s lives. At Senior Helpers of Kanawha Valley, we provide care and comfort so seniors can age safely and gracefully in their own homes. Every team member contributes to our mission of providing exceptional in‑home care every day. We are proud to be part of a franchise system that is the first and only national home‑care provider to receive certification as a Great Place to Work.
This is a high impact role and an opportunity to join a high‑powered agency that’s poised for fast growth as we expand our footprint in the Kanawha Valley area. You will work in close partnership with the owner and your primary responsibilities will include managing the daily office operations as well as full life‑cycle of our caregiving and office teams.
If you are someone who has excellent communication and problem‑solving skills, is able to juggle multiple priorities, and has a strong desire to serve others, this role is for you!
Caregiver Recruitment
Assist and/or conduct all activities related to caregiver recruitment, interviewing and onboarding
Assist and/or conduct with managing caregiver scheduling, training and orientation
Create new hire packets and employee handbooks
Client Communications
Create and distribute client welcome packets
Manage and file information from incoming leads and existing clients while maintaining strict confidentiality (following HIPPA and other privacy policies and regulations)
Maintain effective communication with clients, family members, caregivers and others involved in the care of an individual
Office Operations
Answer and screen incoming phone calls in a pleasant, warm and professional manner
Perform general office functions as needed to operate or promote a start‑up business
Assist owner with billing and invoicing as necessary
Perform caregiving duties as required to fill in open shifts
Payroll
Review time sheets and verify/reconcile against scheduling calendar in home‑care software; track late, missing, and incorrect time sheets.
Complete caregiver and internal payroll according to schedule.
Perform billing and payroll functions to meet company deadlines.
Review and maintain employee files.
Any other duties as assigned.
Qualifications
High school diploma or education equivalent
Bachelor’s degree or related secondary education or certification a plus
Must have minimum three years of related work experience
Experience in office management or HR-related function preferred
Working knowledge of Microsoft Office suite required
Prior health care industry and/or caregiver experience a plus
Qualified candidates must possess a valid driver’s license with insurance
Background checks and other pre‑employment screening will be required
Benefits
Dental, vision, health insurance
PTO
Pay on Demand
Performance‑based bonus structure
Job Type: Full time
Equal Opportunity Employer
#J-18808-Ljbffr