Customer Service Representative - Service Coordinator
Closet Factory - Charlotte, NC, Charlotte, NC, United States
Job Benefits
This position is NOT remote
Hours are 8:00 am - 4:30pm, Monday- Friday
Full-time, permanent position
Starting pay range between $18 - $22/hr based on experience and skills
Year-round work in a clean, safe and happy work environment
Vacation plan after probationary period
401(k) Plan with company match after probationary period
Health insurance available after probationary period
Full vision and dental insurance available after probationary period
10 paid holidays after probationary period
Job Responsibilities
Answering and placing calls
Scheduling appointments
Working with clients and handling every phase of their jobs
Greet clients that visit our showroom and factory and occasionally give them a tour
Working with other team members who are in the field
Responsible for problem resolution for clients
Maintaining customer database and input of information into computer and other general office tasks
Support for manufacturing manager
Support for sales manager
Support for installation manager
Specific Skills
Good organization skills and the ability to multi-task
Computer experience including MS Word and Excel and Google Sheets, Docs and Drive
Math skills at the high school level, minimum of Algebra
Strong and precise follow-through
Strong written and oral communication skills
Ability to prioritize work assignments, critical tasks and routine work
Strong work ethic and desire to perform as part of a team are an absolute necessity
Excellent phone skills and must be able to convey to our clients an honest care for them and their projects
The Position
We are searching for a team member to add to our close-knit team of individuals in Customer Service in Charlotte. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.
There is a high level of activity. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the office and all challenges are handled as a group. All clients need to be handled with 5 star service, so we are looking for those individuals with great customer service skills.
If you are energetic and upbeat, this may be the place for you. Our work environment is casual, but fast paced. We recognize people as our most valuable asset; we train and offer ongoing support so you can excel in your position. If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.
Hours
Monday – Friday : 8:00 am to 4:30 pm. Must be available to work late one evening per week, if needed. Occasional overtime may be required.
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This position is NOT remote
Hours are 8:00 am - 4:30pm, Monday- Friday
Full-time, permanent position
Starting pay range between $18 - $22/hr based on experience and skills
Year-round work in a clean, safe and happy work environment
Vacation plan after probationary period
401(k) Plan with company match after probationary period
Health insurance available after probationary period
Full vision and dental insurance available after probationary period
10 paid holidays after probationary period
Job Responsibilities
Answering and placing calls
Scheduling appointments
Working with clients and handling every phase of their jobs
Greet clients that visit our showroom and factory and occasionally give them a tour
Working with other team members who are in the field
Responsible for problem resolution for clients
Maintaining customer database and input of information into computer and other general office tasks
Support for manufacturing manager
Support for sales manager
Support for installation manager
Specific Skills
Good organization skills and the ability to multi-task
Computer experience including MS Word and Excel and Google Sheets, Docs and Drive
Math skills at the high school level, minimum of Algebra
Strong and precise follow-through
Strong written and oral communication skills
Ability to prioritize work assignments, critical tasks and routine work
Strong work ethic and desire to perform as part of a team are an absolute necessity
Excellent phone skills and must be able to convey to our clients an honest care for them and their projects
The Position
We are searching for a team member to add to our close-knit team of individuals in Customer Service in Charlotte. We are a hard-working company and are seeking to improve our performance with like-minded team players. We want employees who are creative and innovative as well as dedicated and disciplined in their approach to their jobs.
There is a high level of activity. You will handle multiple items simultaneously in a professional and courteous manner. You come in contact with many different types of people and help them with their requests. There is a team atmosphere in the office and all challenges are handled as a group. All clients need to be handled with 5 star service, so we are looking for those individuals with great customer service skills.
If you are energetic and upbeat, this may be the place for you. Our work environment is casual, but fast paced. We recognize people as our most valuable asset; we train and offer ongoing support so you can excel in your position. If you are thinking about taking the next big step in your career, this may be the opportunity you have been waiting for.
Hours
Monday – Friday : 8:00 am to 4:30 pm. Must be available to work late one evening per week, if needed. Occasional overtime may be required.
#J-18808-Ljbffr