Desktop Support Technician
MatchPoint, Andover, MA, United States
MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US. We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India. Through our culture of innovation, we inspire, build, and deliver business results, from ideas to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.
We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Location
Onsite – Andover, MA
Duration
Long term
Rate
$30 - 32/hr
Open Shifts
2 positions
Required Experience
3+ years of end-user support experience
Strong computer configuration and repair background
3+ years with IT ticketing/incident management systems
Experience with systems management tools (SMS or equivalent)
Strong Active Directory experience
Microsoft 365 (O365) experience beyond basic administration
Apple Mac hardware/software support experience
Strong troubleshooting, analytical, and problem‑solving skills
Ability to work independently and manage priorities effectively
Strong communication, documentation, and training skills
Ability to lift IT equipment (PCs, servers, etc.)
Preferred Skills
JAMF (3+ years)
Microsoft Entra & Intune (3+ years)
Apple Business Manager (3+ years)
Endpoint lifecycle management
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!
Location
Onsite – Andover, MA
Duration
Long term
Rate
$30 - 32/hr
Open Shifts
2 positions
Required Experience
3+ years of end-user support experience
Strong computer configuration and repair background
3+ years with IT ticketing/incident management systems
Experience with systems management tools (SMS or equivalent)
Strong Active Directory experience
Microsoft 365 (O365) experience beyond basic administration
Apple Mac hardware/software support experience
Strong troubleshooting, analytical, and problem‑solving skills
Ability to work independently and manage priorities effectively
Strong communication, documentation, and training skills
Ability to lift IT equipment (PCs, servers, etc.)
Preferred Skills
JAMF (3+ years)
Microsoft Entra & Intune (3+ years)
Apple Business Manager (3+ years)
Endpoint lifecycle management
MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
#J-18808-Ljbffr