Service Support Specialist
Sartorius North America, Royston, GA, United States
Join our Service team in Royston, Hertfordshire as a Service Support Specialist at Sartorius.
We are looking for a Service Support Specialist to join our Service team at Sartorius.
In this role, you will manage quotations, invoices, service agreements and all aspects of customer information whilst building strong relationships with our customers. You will work closely with service engineers, implementing processes and coordinating with cross functions, ensuring efficient on-time service and maximum customer satisfaction.
The team consists of two professionals and we are looking forward to shaping the future with you.
This position is available full-time based on site in Royston, Hertfordshire with hybrid working available for two days a week.
Your Responsibilities
On a daily basis you will support the service team by raising quotations, creating service agreements, actioning service agreement amendment enquiries, following up on renewals, invoicing, ensuring all documentation is correct and inputting details onto the system
You will play an important role in the day-to-day running of the service team, scheduling engineer appointments, and being the first point of contact for customers via phone and email to ensure smooth transition during the contract renewal process
You will collaborate with many colleagues and teams to contribute to the company's success. You will work closely with engineers and the finance team, building and maintaining good working relationships to enhance the customer experience
You will run regular reports, be responsible for ordering service agreement consumables, update spreadsheets, and process emails from a shared inbox
Qualifications
Strong experience within a support administration position
Very good attention to detail, ability to spot errors and rectify them
Proactive in approach with capacity to multitask and prioritise workload
Enjoy working as part of a team as well as independently
Confident communicator, approachable, adaptable to changing needs of customers and internal stakeholders
Ability to take ownership of varied processes
Experience in SAP (Service Module) ideal, but full training will be provided
Strong Microsoft Excel skills
In order to commence working with us, the successful candidate must have the right to work in the UK.
Benefits
Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Work-life Balance:
Remote options, flexible work schedules
Making an impact right from the start:
Comprehensive onboarding, including a virtual online platform even before joining
Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and business women network
Health & Well-Being:
Wide section of health and well-being support such as healthcare plans and health assessment services
Intelligent working environment:
Working in smart buildings with the latest technology and equipment
Attractive Working Conditions
37.5 hours working week
25 days annual leave plus public holidays
Annual option to buy, sell or carry over annual leave
Free parking on site
Free hot and cold drinks
Health & Wellbeing (Benefits Package)
Competitive benefits package, including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Travel Insurance (Employee Paid)
Salary Sacrifice Health Assessment Service
Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
Group Personal Pension Plan
Group Income Protection
Salary Sacrifice Will Writing Service
#J-18808-Ljbffr
We are looking for a Service Support Specialist to join our Service team at Sartorius.
In this role, you will manage quotations, invoices, service agreements and all aspects of customer information whilst building strong relationships with our customers. You will work closely with service engineers, implementing processes and coordinating with cross functions, ensuring efficient on-time service and maximum customer satisfaction.
The team consists of two professionals and we are looking forward to shaping the future with you.
This position is available full-time based on site in Royston, Hertfordshire with hybrid working available for two days a week.
Your Responsibilities
On a daily basis you will support the service team by raising quotations, creating service agreements, actioning service agreement amendment enquiries, following up on renewals, invoicing, ensuring all documentation is correct and inputting details onto the system
You will play an important role in the day-to-day running of the service team, scheduling engineer appointments, and being the first point of contact for customers via phone and email to ensure smooth transition during the contract renewal process
You will collaborate with many colleagues and teams to contribute to the company's success. You will work closely with engineers and the finance team, building and maintaining good working relationships to enhance the customer experience
You will run regular reports, be responsible for ordering service agreement consumables, update spreadsheets, and process emails from a shared inbox
Qualifications
Strong experience within a support administration position
Very good attention to detail, ability to spot errors and rectify them
Proactive in approach with capacity to multitask and prioritise workload
Enjoy working as part of a team as well as independently
Confident communicator, approachable, adaptable to changing needs of customers and internal stakeholders
Ability to take ownership of varied processes
Experience in SAP (Service Module) ideal, but full training will be provided
Strong Microsoft Excel skills
In order to commence working with us, the successful candidate must have the right to work in the UK.
Benefits
Personal and Professional Development:
Mentoring, leadership programs, internal seminar offerings
Work-life Balance:
Remote options, flexible work schedules
Making an impact right from the start:
Comprehensive onboarding, including a virtual online platform even before joining
Welcoming Culture:
Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and business women network
Health & Well-Being:
Wide section of health and well-being support such as healthcare plans and health assessment services
Intelligent working environment:
Working in smart buildings with the latest technology and equipment
Attractive Working Conditions
37.5 hours working week
25 days annual leave plus public holidays
Annual option to buy, sell or carry over annual leave
Free parking on site
Free hot and cold drinks
Health & Wellbeing (Benefits Package)
Competitive benefits package, including:
Private Medical Insurance
Private Dental Insurance
Group Life Assurance
Travel Insurance (Employee Paid)
Salary Sacrifice Health Assessment Service
Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
Group Personal Pension Plan
Group Income Protection
Salary Sacrifice Will Writing Service
#J-18808-Ljbffr