IT Support Supervisor: Lead 20+ Technicians at Scale

Insight Global is seeking an IT Support Supervisor in Birmingham, Alabama, to lead operations for a large IT support organization. This role involves managing a team of over 20 technicians supporting thousands of users and devices. The ideal candidate should have at least 5 years of IT support experience and 3 years in people management, along with strong knowledge of Windows environments, O365, and security. The position emphasizes data-driven insights and continuous improvement in service quality.
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