AVP, Assistant Branch Manager - Jackson (Full-time), S/G 300
Provident Bank, Jackson, MS, United States
AVP, Assistant Branch Manager - Jackson (Full-time), S/G 300
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.
Position Overview
The Assistant Branch Manager (ABM) is responsible for the day‑to‑day operations of a retail branch office and provides supervisory oversight to a team to achieve branch objectives. The ABM supervises activities and monitors workflows to ensure operational excellence and compliance with policies, procedures and regulatory standards to mitigate risk to the bank and its customers. The ABM will identify opportunities to expand existing relationships and develop new customer relationships directly or through collaborative partnerships with team members and business partners (i.e., Investment Services representative, Mortgage Services representatives, and other partners). The ABM creates and fosters a cohesive and collaborative team environment and a customer‑centric work environment. With support from the Branch Manager, the ABM will lead, direct and manage work schedules, assignments and performance for all branch employees.
Key Responsibilities
Provides day‑to‑day team leadership and work direction to ensure effective delivery of personalized/complex service and advice while maintaining compliance and regulatory guidelines.
Manages the branch and has the ability to run the teller side, platform and customer escalations.
With the assistance of the Branch Manager, directs activities in support of established branch sales goals and objectives. ABM coaches all team employees to develop and improve skills to foster a needs‑based sales environment. Continually reviews and evaluates results in view of objectives, goals and performance standards, and adjusts focus as necessary. Works in collaboration with all business partners to assist customers and prospects in understanding their current and future financial goals. Recommendations must be documented by completion and submission of required referral forms.
In conjunction with the Branch Manager, monitors branch activities to ensure compliance with bank policies, procedures and regulatory guidelines. Maintains the operational integrity of the branch including branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, teller differences/corrections, operating currency and coin levels. Participates in ongoing training and development, pertaining to policy and procedure, regulatory compliance and skill enhancement for customer service and expansion of relationships.
Drives an exceptional customer experience validated by customer satisfaction surveys.
Assists Branch Manager in meeting short and long‑term scheduling staffing requirements. Considers potential staffing concerns while managing PTO requests against staffing levels and makes recommendations for approval. Supports the branch accommodating all hours and events including evenings and weekends.
Performs special projects requiring research, investigation, analysis, report writing and specific recommendations to the Branch Manager, Retail Operations and/or senior management.
Conducts ongoing performance management, coaches, guides and mentors direct reports on a regular basis.
Carries out supervisory responsibilities in accordance with organizational policies, including interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees and addressing and resolving employee complaints and concerns.
Minimum Qualifications
High School Diploma or GED.
3 years related experience and/or training, in keeping with the key responsibilities of the role.
Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation and activities contributing to team success.
Professional and positive image, maintaining composure at all times and clearly communicating messages to colleagues and translating business priorities in a way that colleagues embrace and can execute.
Basic proficiency with computers, Microsoft Office Suite, internal CRM.
Utilization and/or familiarity with digital technologies and applications to maintain own capabilities and to coach the team to keep pace with current and future business needs.
Awareness of trends in the local marketplace and ability to react and respond quickly to identified changes.
Ability to discuss, recommend and close bank products and services based on customer needs.
Highly organized, detail‑focused, ability to complete assignments with competing deadlines and manage branch workflow. Critical thinking to effectively problem‑solve and communicate.
Proven ability to meet sales targets and production goals and to coach team members to the same.
Demonstrates flexibility, adaptability and initiative.
Provides exceptional customer service experience to both external and internal customers.
Demonstrates excellent communication skills, actively listening and responding verbally and in writing in an effective and appropriate manner.
Language skills to mirror community needs within branch geography.
May require travel between customer sites, Provident offices or branches.
Preferred Qualifications
1 year related management experience (preferred).
Prior banking experience preferred.
Licenses and/or Certificates
Required to register as a mortgage loan originator with the NMLS prior to accepting mortgage loan applications, negotiating or extending terms of a mortgage or other loan secured by a residence.
Life and Health Licenses to support investment program (preferred).
Travel Requirements
May require travel between customer sites, Provident offices or branches.
Working Conditions
Retail banking branch areas.
Lifting from 5 to 25 lbs. (Coins).
Prolonged sitting/standing.
Occasional bending or stooping (to retrieve coins from individual vault).
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
Team members accrue paid time‑off (PTO), receive holiday (PTO) and are eligible to participate in the bank’s health and wellness benefits including medical, dental and vision plans, flexible and health savings accounts and a 401(k) retirement plan. Company also offers disability insurance, an employee assistance program, basic life insurance, tuition disbursement and loan repayment programs and voluntary benefits such as supplemental life insurance, accident, critical illness, hospital indemnity and legal plans.
This role is incentive eligible based upon company, business and/or individual goal achievement and performance.
Pay range: $27.90 – $34.87 per hour. Base pay may vary based upon the candidate’s skills, experience, education, location, internal equity and other business factors.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
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How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar bank that continues to grow with branches in New Jersey, Eastern Pennsylvania and New York. Our longevity is a testament to our commitment to placing our employees, customers, and the communities we serve at the center of all we do. At Provident Bank, we are committed to enhancing our customer and employees’ experience.
Position Overview
The Assistant Branch Manager (ABM) is responsible for the day‑to‑day operations of a retail branch office and provides supervisory oversight to a team to achieve branch objectives. The ABM supervises activities and monitors workflows to ensure operational excellence and compliance with policies, procedures and regulatory standards to mitigate risk to the bank and its customers. The ABM will identify opportunities to expand existing relationships and develop new customer relationships directly or through collaborative partnerships with team members and business partners (i.e., Investment Services representative, Mortgage Services representatives, and other partners). The ABM creates and fosters a cohesive and collaborative team environment and a customer‑centric work environment. With support from the Branch Manager, the ABM will lead, direct and manage work schedules, assignments and performance for all branch employees.
Key Responsibilities
Provides day‑to‑day team leadership and work direction to ensure effective delivery of personalized/complex service and advice while maintaining compliance and regulatory guidelines.
Manages the branch and has the ability to run the teller side, platform and customer escalations.
With the assistance of the Branch Manager, directs activities in support of established branch sales goals and objectives. ABM coaches all team employees to develop and improve skills to foster a needs‑based sales environment. Continually reviews and evaluates results in view of objectives, goals and performance standards, and adjusts focus as necessary. Works in collaboration with all business partners to assist customers and prospects in understanding their current and future financial goals. Recommendations must be documented by completion and submission of required referral forms.
In conjunction with the Branch Manager, monitors branch activities to ensure compliance with bank policies, procedures and regulatory guidelines. Maintains the operational integrity of the branch including branch audits, routine and special reports, branch overdrafts, wire transfers, cash items, teller differences/corrections, operating currency and coin levels. Participates in ongoing training and development, pertaining to policy and procedure, regulatory compliance and skill enhancement for customer service and expansion of relationships.
Drives an exceptional customer experience validated by customer satisfaction surveys.
Assists Branch Manager in meeting short and long‑term scheduling staffing requirements. Considers potential staffing concerns while managing PTO requests against staffing levels and makes recommendations for approval. Supports the branch accommodating all hours and events including evenings and weekends.
Performs special projects requiring research, investigation, analysis, report writing and specific recommendations to the Branch Manager, Retail Operations and/or senior management.
Conducts ongoing performance management, coaches, guides and mentors direct reports on a regular basis.
Carries out supervisory responsibilities in accordance with organizational policies, including interviewing, hiring, training and managing employees; planning, assigning and directing work; appraising performance, rewarding and disciplining employees and addressing and resolving employee complaints and concerns.
Minimum Qualifications
High School Diploma or GED.
3 years related experience and/or training, in keeping with the key responsibilities of the role.
Strong leadership skills to support a team environment by recognizing and rewarding collaboration, cooperation and activities contributing to team success.
Professional and positive image, maintaining composure at all times and clearly communicating messages to colleagues and translating business priorities in a way that colleagues embrace and can execute.
Basic proficiency with computers, Microsoft Office Suite, internal CRM.
Utilization and/or familiarity with digital technologies and applications to maintain own capabilities and to coach the team to keep pace with current and future business needs.
Awareness of trends in the local marketplace and ability to react and respond quickly to identified changes.
Ability to discuss, recommend and close bank products and services based on customer needs.
Highly organized, detail‑focused, ability to complete assignments with competing deadlines and manage branch workflow. Critical thinking to effectively problem‑solve and communicate.
Proven ability to meet sales targets and production goals and to coach team members to the same.
Demonstrates flexibility, adaptability and initiative.
Provides exceptional customer service experience to both external and internal customers.
Demonstrates excellent communication skills, actively listening and responding verbally and in writing in an effective and appropriate manner.
Language skills to mirror community needs within branch geography.
May require travel between customer sites, Provident offices or branches.
Preferred Qualifications
1 year related management experience (preferred).
Prior banking experience preferred.
Licenses and/or Certificates
Required to register as a mortgage loan originator with the NMLS prior to accepting mortgage loan applications, negotiating or extending terms of a mortgage or other loan secured by a residence.
Life and Health Licenses to support investment program (preferred).
Travel Requirements
May require travel between customer sites, Provident offices or branches.
Working Conditions
Retail banking branch areas.
Lifting from 5 to 25 lbs. (Coins).
Prolonged sitting/standing.
Occasional bending or stooping (to retrieve coins from individual vault).
Work is performed in a normal office environment. Noise levels are usually moderate. May also involve travel to customers and property locations.
Team members accrue paid time‑off (PTO), receive holiday (PTO) and are eligible to participate in the bank’s health and wellness benefits including medical, dental and vision plans, flexible and health savings accounts and a 401(k) retirement plan. Company also offers disability insurance, an employee assistance program, basic life insurance, tuition disbursement and loan repayment programs and voluntary benefits such as supplemental life insurance, accident, critical illness, hospital indemnity and legal plans.
This role is incentive eligible based upon company, business and/or individual goal achievement and performance.
Pay range: $27.90 – $34.87 per hour. Base pay may vary based upon the candidate’s skills, experience, education, location, internal equity and other business factors.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other applicable status protected by state or local law.
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