Senior IT Support Specialist - Executive Support
Fashion Institute of Design & Merchandising, Omaha, NE, United States
Senior IT Support Specialist - Executive Support - ( 191597 )
Responsibilities
Provide dedicated, high-touch ("white glove") technical support to senior and executive level staff throughout the organization.
Respond quickly to support requests with high availability, potentially requiring action outside of typical business hours.
Ensure minimal downtime, providing expedited resolution of incidents.
Coordinate across IT teams to remove barriers to execution and provide timely, effective support.
Exercise professionalism, discretion, technical depth, and operate with a high degree of autonomy.
Manage incidents and requests using ServiceNow.
Coordinate directly with various business groups including other IT Support teams, Infrastructure groups, etc.
Facilitate procurement, configuration, and deployment of hardware, software, and accessories – which may frequently include configurations that are considered non‑standard.
Support executive‑facing audio‑visual services, including live streams, live events, and enterprise collaboration platforms (e.g., Microsoft Teams Live Events, eCDN, conference room systems).
Collaborate with the A/V team to ensure reliable execution of high‑visibility broadcasts and executive events.
Perform other duties as needed.
Preferred Qualifications
Experience supporting live events, streaming platforms, or enterprise A/V environments.
Familiarity with ServiceNow or similar ITSM platforms.
Experience handling non‑standard hardware or policy‑exception requests.
Required Qualifications
Associate's degree in Computer Science/MIS-related area or equivalent work experience.
A minimum of 3 years of experience in technical support of PC, networks and servers.
Excellent working knowledge of computer and peripherals.
Expanded working knowledge in systems operations and maintenance.
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Servers.
Working knowledge and ability to help users with Microsoft Office applications.
Excellent client service and interpersonal skills.
Ability to communicate needs and new ideas with users and management.
Ability to write software and hardware evaluations and make recommendations for management review.
Ability to work with vendors to request service and work through defective product issues.
Self‑starter able to handle multiple tasks and deadlines with minimal supervision.
At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
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Responsibilities
Provide dedicated, high-touch ("white glove") technical support to senior and executive level staff throughout the organization.
Respond quickly to support requests with high availability, potentially requiring action outside of typical business hours.
Ensure minimal downtime, providing expedited resolution of incidents.
Coordinate across IT teams to remove barriers to execution and provide timely, effective support.
Exercise professionalism, discretion, technical depth, and operate with a high degree of autonomy.
Manage incidents and requests using ServiceNow.
Coordinate directly with various business groups including other IT Support teams, Infrastructure groups, etc.
Facilitate procurement, configuration, and deployment of hardware, software, and accessories – which may frequently include configurations that are considered non‑standard.
Support executive‑facing audio‑visual services, including live streams, live events, and enterprise collaboration platforms (e.g., Microsoft Teams Live Events, eCDN, conference room systems).
Collaborate with the A/V team to ensure reliable execution of high‑visibility broadcasts and executive events.
Perform other duties as needed.
Preferred Qualifications
Experience supporting live events, streaming platforms, or enterprise A/V environments.
Familiarity with ServiceNow or similar ITSM platforms.
Experience handling non‑standard hardware or policy‑exception requests.
Required Qualifications
Associate's degree in Computer Science/MIS-related area or equivalent work experience.
A minimum of 3 years of experience in technical support of PC, networks and servers.
Excellent working knowledge of computer and peripherals.
Expanded working knowledge in systems operations and maintenance.
Working knowledge of Windows 7/10/365 and Windows 2003/2008/2012 Servers.
Working knowledge and ability to help users with Microsoft Office applications.
Excellent client service and interpersonal skills.
Ability to communicate needs and new ideas with users and management.
Ability to write software and hardware evaluations and make recommendations for management review.
Ability to work with vendors to request service and work through defective product issues.
Self‑starter able to handle multiple tasks and deadlines with minimal supervision.
At HDR, we are committed to the principles of employment equity. We are an affirmative action and equal opportunity employer. We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.
#J-18808-Ljbffr