Retail Lead Associate (Reduced-Time), Customer Experience Operations
Amazon, Phoenix, AZ, United States
Retail Lead Associate (Reduced-Time), Customer Experience Operations
Job ID: 3190783 | Amazon.com Services LLC - A57
Pay starts at $18.05 per hour with benefits available.
Reduced Time Hours: Average work between 30-39 hrs per week.
This role requires open availability Sunday-Thursday between 7:45 am and 2:15 pm.
As a Retail Lead Associate, you will be the face of Amazon and contribute to a culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer‑service operations and floor leader responsibilities.
Key Responsibilities
Interact with customers by effectively using engagement strategies and model desired behavior for the rest of the team.
Utilize inventory management systems to scan, process, and count product.
Provide peer‑to‑peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate.
Contribute to continuous improvement of the customer experience and operations by participating in developing best practices.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site.
Work in a fast‑changing and ambiguous environment.
Perform additional duties as assigned.
Work flexible hours, including nights, weekends, and holidays.
Lift up to 49 pounds; stand and walk during shifts lasting up to 12 hours; frequently push, pull, squat, bend, reach, and continuously climb and descend stairs.
Basic Qualifications
High‑school diploma or equivalent.
Age 18 years or older.
1+ years of retail or customer‑facing experience, or 1+ years of floor‑leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.
Preferred Qualifications
Experience in training others.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, TX, Sugar Land – $18.00 – $18.00 USD hourly
Posted: April 10, 2026 (Updated about 10 hours ago)
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Job ID: 3190783 | Amazon.com Services LLC - A57
Pay starts at $18.05 per hour with benefits available.
Reduced Time Hours: Average work between 30-39 hrs per week.
This role requires open availability Sunday-Thursday between 7:45 am and 2:15 pm.
As a Retail Lead Associate, you will be the face of Amazon and contribute to a culture based on customer obsession, trust, respect, integrity, continuous learning, and fun. You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers. You will assist with customer‑service operations and floor leader responsibilities.
Key Responsibilities
Interact with customers by effectively using engagement strategies and model desired behavior for the rest of the team.
Utilize inventory management systems to scan, process, and count product.
Provide peer‑to‑peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate.
Contribute to continuous improvement of the customer experience and operations by participating in developing best practices.
Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.
Work with a manager to maintain the physical safety and quality standards of the site.
Work in a fast‑changing and ambiguous environment.
Perform additional duties as assigned.
Work flexible hours, including nights, weekends, and holidays.
Lift up to 49 pounds; stand and walk during shifts lasting up to 12 hours; frequently push, pull, squat, bend, reach, and continuously climb and descend stairs.
Basic Qualifications
High‑school diploma or equivalent.
Age 18 years or older.
1+ years of retail or customer‑facing experience, or 1+ years of floor‑leader or other leadership experience, or 1+ years of Amazon (Blue Badge/FTE) experience.
Preferred Qualifications
Experience in training others.
Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, and 401(k) matching. Learn more about benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, TX, Sugar Land – $18.00 – $18.00 USD hourly
Posted: April 10, 2026 (Updated about 10 hours ago)
#J-18808-Ljbffr