Production Support Lead - VP
Natixis Investment Managers, New York, NY, United States
The Global Markets Business Support and Monitoring IT team is responsible for providing Level 1 functional and technical Support on applications used by all Global Markets business lines (Equity Derivatives, Securities Lending, Global Macro (Rates, FX, Commodities), Credit) Front Office, Operations and Risks Functions teams.
We are seeking a Production Support Lead to coordinate the resolution of incidents and follow up action plans on applications across multiple IT teams, ensure our IT Run Framework is followed by the team members – including data quality in Service now and prompt communication -- and report KPIs to stakeholders and management. He/She/They will oversee project portfolio related to Market Data & Access domain.
The candidate should have transversal functional Front to Back knowledge of Global Markets Applications and will ensure continuous improvement of the IT Run level of service delivered to the business. He/She/They will work closely with his peers in Head Office, various IT teams (IT Support, IT Development, IT Infrastructure, …) locally and globally.
Main responsibilities include:
Coordinate incident resolutions across various IT teams locally and globally, and escalation to management.
Provide guidance to incident resolution and participate to resolutions of major incidents
Ensure IT Run Framework is followed by team members, including systematic tracking of incidents, data quality of incident description and action plans tracking
Ensure and be responsible for major incident communication to business and IT stakeholders
Follow up on action plans and post-mortem on major incidents, across various IT teams.
Be the liaison with Operational Risks for major IT incidents
Participate to KPIs preparation and presentation to stakeholders
Ensure continuous improvement of support service level offered to users.
Oversee project portfolio related to Market Data & Access domain
Assist with coordination for remediation projects and actions related to Market Data domain across various IT teams
Qualifications
Bachelor Degree in Computer Science
Experience in IT Support Analyst functions and/or IT business analysis for Front to Back Office in the Finance industry. Previous project management experience is a plus.
Knowledge of financial Products (Structured Products, Equity Options, Securities Lending, TRS, Repo, Interest Rate Derivatives and term structures, Credit bonds, CLO…) and their trade workflows.
Knowledge and experience of business processes and applications:
Equity trade execution and booking (Fidessa, Dash, Markitwire, Sophis or similar…)
Rates, Fx and Credit Markets Trades and booking gateways (Bloomberg, ION, …)
Pricing, P&L and Risk management (Summit, Murex, Sophis….)
Settlement and accounting (Calypso, Summit…)
Experience with complex applicative cartography
Knowledge of SQL is a plus
Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications
Strong analytical and problem-solving skills
Detail oriented with the ability to multi-task
Strong interpersonal and organizational skills
Knowledge in Agile practices and methodologies is a plus
Natixis is an equal opportunity employer, committed to a workplace free of discrimination. Natixis will not tolerate any form of discrimination based on age, color, mental or physical handicap or disability, pregnancy, marital status, sexual orientation, national origin, alienage, ancestry or citizenship status, race, religion, sex (including sex stereotyping, gender identity, gender expression or transgender status), veteran status, creed, genetic information or carrier status, or any other protected characteristic as established by law.
Respect for all means that we deal with each person as an individual and not as a member of any group. All qualified applicants will receive consideration for employment. Management is expected to provide leadership in supporting the firms EEO program by taking steps to promote EEO in all facets of employment including recruitment, hiring, retention, promotion, performance assessment, and career-development opportunities.
The salary range for the Associate position will be between $115,000 - 145,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
The salary range for the VP position will be between $145,000 - 180,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
Job Info
Job Identification WORKDAY_JR00972
Job Category TECHNOLOGY
Posting Date 01/29/2026, 07:25 PM
Degree Level Bachelors Degree
Job Schedule Full time
Locations 1251 AVENUE OF THE AMERICAS, NEW YORK, 10020, US
#J-18808-Ljbffr
We are seeking a Production Support Lead to coordinate the resolution of incidents and follow up action plans on applications across multiple IT teams, ensure our IT Run Framework is followed by the team members – including data quality in Service now and prompt communication -- and report KPIs to stakeholders and management. He/She/They will oversee project portfolio related to Market Data & Access domain.
The candidate should have transversal functional Front to Back knowledge of Global Markets Applications and will ensure continuous improvement of the IT Run level of service delivered to the business. He/She/They will work closely with his peers in Head Office, various IT teams (IT Support, IT Development, IT Infrastructure, …) locally and globally.
Main responsibilities include:
Coordinate incident resolutions across various IT teams locally and globally, and escalation to management.
Provide guidance to incident resolution and participate to resolutions of major incidents
Ensure IT Run Framework is followed by team members, including systematic tracking of incidents, data quality of incident description and action plans tracking
Ensure and be responsible for major incident communication to business and IT stakeholders
Follow up on action plans and post-mortem on major incidents, across various IT teams.
Be the liaison with Operational Risks for major IT incidents
Participate to KPIs preparation and presentation to stakeholders
Ensure continuous improvement of support service level offered to users.
Oversee project portfolio related to Market Data & Access domain
Assist with coordination for remediation projects and actions related to Market Data domain across various IT teams
Qualifications
Bachelor Degree in Computer Science
Experience in IT Support Analyst functions and/or IT business analysis for Front to Back Office in the Finance industry. Previous project management experience is a plus.
Knowledge of financial Products (Structured Products, Equity Options, Securities Lending, TRS, Repo, Interest Rate Derivatives and term structures, Credit bonds, CLO…) and their trade workflows.
Knowledge and experience of business processes and applications:
Equity trade execution and booking (Fidessa, Dash, Markitwire, Sophis or similar…)
Rates, Fx and Credit Markets Trades and booking gateways (Bloomberg, ION, …)
Pricing, P&L and Risk management (Summit, Murex, Sophis….)
Settlement and accounting (Calypso, Summit…)
Experience with complex applicative cartography
Knowledge of SQL is a plus
Ability to quickly prioritize and multi-task in a fast-paced environment on multiple applications
Strong analytical and problem-solving skills
Detail oriented with the ability to multi-task
Strong interpersonal and organizational skills
Knowledge in Agile practices and methodologies is a plus
Natixis is an equal opportunity employer, committed to a workplace free of discrimination. Natixis will not tolerate any form of discrimination based on age, color, mental or physical handicap or disability, pregnancy, marital status, sexual orientation, national origin, alienage, ancestry or citizenship status, race, religion, sex (including sex stereotyping, gender identity, gender expression or transgender status), veteran status, creed, genetic information or carrier status, or any other protected characteristic as established by law.
Respect for all means that we deal with each person as an individual and not as a member of any group. All qualified applicants will receive consideration for employment. Management is expected to provide leadership in supporting the firms EEO program by taking steps to promote EEO in all facets of employment including recruitment, hiring, retention, promotion, performance assessment, and career-development opportunities.
The salary range for the Associate position will be between $115,000 - 145,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
The salary range for the VP position will be between $145,000 - 180,000. Natixis is required by law to include a reasonable estimate of the compensation range for this role. Actual base salary will vary and will be based on several factors including, but not limited to, relevant experience, education, skills set, applicable licensure and certifications, and other business and organizational needs. Base salary is only one component of our total rewards package. Natixis also offers a generous benefits package, and you may be eligible for a discretionary incentive award depending on company and individual performance.
Job Info
Job Identification WORKDAY_JR00972
Job Category TECHNOLOGY
Posting Date 01/29/2026, 07:25 PM
Degree Level Bachelors Degree
Job Schedule Full time
Locations 1251 AVENUE OF THE AMERICAS, NEW YORK, 10020, US
#J-18808-Ljbffr