Programmatic Support Engineer
Unity South APAC (SEA, ANZ, IND Subcont.), New York, NY, United States
What you'll be doing
Responding to Account Manager's technical issues with a DSP.
Integrating a new DSP to bid into the network.
Implementing custom requests for ProgOps, Account Managers, and DSPs.
Responding to DSP issues regarding bids, losses, discrepancies, show failures, broken creatives, rendering issues and more.
What we're looking for
Programmatic advertising technology expertise including knowledge of DSPs, SSPs, ad exchanges, real‑time bidding (RTB), OpenRTB protocols, and ad serving ecosystems.
Support engineering experience with proven ability to troubleshoot technical issues, manage escalations, communicate solutions clearly to non‑technical stakeholders, and balance multiple priorities.
Proficiency with web debugging and network analysis tools (Chrome DevTools, Charles Proxy, Fiddler) to capture HTTP/S traffic, inspect bid requests/responses, and diagnose API integration issues.
Strong data analysis skills using SQL, Excel (pivot tables, advanced formulas), or similar tools.
Experience implementing or working with AI tools (ChatGPT, Claude, Python scripts, automation platforms) to improve operational efficiency, streamline workflows, or enhance problem‑solving.
You might also have
Object oriented programming language; JavaScript or Python.
Familiarity with manipulating mobile advertising traffic via a web debugger.
SQL experience.
Additional information
Relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.
Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well‑being and work‑life balance. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance; Commute subsidy; Employee stock ownership; Competitive retirement/pension plans; Generous vacation and personal days; Support for new parents through leave and family‑care programs; Office food snacks; Mental Health and Wellbeing programs and support; Employee Resource Groups; Global Employee Assistance Program; Training and development programs; Volunteering and donation matching program.
Equal Opportunity
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form.
English Proficiency
This position requires the incumbent to have sufficient knowledge of English to have professional verbal and written exchanges in this language since performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Compensation
Base salary ranges from $78,000—$100,000 USD, may vary based on location, experience, and other factors.
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Responding to Account Manager's technical issues with a DSP.
Integrating a new DSP to bid into the network.
Implementing custom requests for ProgOps, Account Managers, and DSPs.
Responding to DSP issues regarding bids, losses, discrepancies, show failures, broken creatives, rendering issues and more.
What we're looking for
Programmatic advertising technology expertise including knowledge of DSPs, SSPs, ad exchanges, real‑time bidding (RTB), OpenRTB protocols, and ad serving ecosystems.
Support engineering experience with proven ability to troubleshoot technical issues, manage escalations, communicate solutions clearly to non‑technical stakeholders, and balance multiple priorities.
Proficiency with web debugging and network analysis tools (Chrome DevTools, Charles Proxy, Fiddler) to capture HTTP/S traffic, inspect bid requests/responses, and diagnose API integration issues.
Strong data analysis skills using SQL, Excel (pivot tables, advanced formulas), or similar tools.
Experience implementing or working with AI tools (ChatGPT, Claude, Python scripts, automation platforms) to improve operational efficiency, streamline workflows, or enhance problem‑solving.
You might also have
Object oriented programming language; JavaScript or Python.
Familiarity with manipulating mobile advertising traffic via a web debugger.
SQL experience.
Additional information
Relocation support is not available for this position.
Work visa/immigration sponsorship is not available for this position.
Benefits
At Unity, we want our team members to thrive. We offer a wide range of benefits designed to support well‑being and work‑life balance. While specific benefits vary, here are some of the ways we strive to take care of our eligible team members globally: Comprehensive health, life, and disability insurance; Commute subsidy; Employee stock ownership; Competitive retirement/pension plans; Generous vacation and personal days; Support for new parents through leave and family‑care programs; Office food snacks; Mental Health and Wellbeing programs and support; Employee Resource Groups; Global Employee Assistance Program; Training and development programs; Volunteering and donation matching program.
Equal Opportunity
Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If you have a disability that means there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form.
English Proficiency
This position requires the incumbent to have sufficient knowledge of English to have professional verbal and written exchanges in this language since performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.
Compensation
Base salary ranges from $78,000—$100,000 USD, may vary based on location, experience, and other factors.
#J-18808-Ljbffr