Patient Scheduling Rep 4 - TGH Imaging Scheduling
Tampa General Hospital, Tampa, FL, United States
Summary
This position is to coordinate, schedule and reschedule special radiology procedures for patients and referring physician offices at all of our TGH Imaging locations.
Essential Duties and Responsibilities
Coordinates, schedules and reschedules patients’ special (Nuclear Medicine, PET, Biopsies and Research Studies) radiology procedures as requested by patients and referring physician offices for all of TGH Imaging locations.
Has general knowledge of radiology procedures, CPT, ICD codes and health insurances.
Answers questions regarding appointments and imaging during the calls with the patient and/or physician offices.
Obtains necessary information (patient demographics and insurance information) and records it in the scheduling system.
Gives the patient the necessary preparation instructions that they need to do before they come in for their scheduled exam.
Reminds patients to bring all necessary items when they come for the exam (script, insurance and a form of identification, prior studies when applicable, and also payment that may be expected at the time of service).
Obtains referral and authorization information when available and records it into the patient’s file in the RIS system.
Operates efficiently with the high volume of outbound calls related to interface orders and incoming fax order requests.
Scrubs all scripts for diagnosis, date, signatures and correct exam protocols.
Communicates back to the referring offices regarding their patient’s appointment status.
Functions in a team environment and assists other team members when needed.
Performs all other duties as assigned.
Qualifications
High school graduate or GED preferred.
Proficient in computer software and excellent typing skills.
Excellent oral and written communication skills.
Problem‑solving techniques and skills.
Great phone etiquette and the ability to communicate clearly to establish cooperative relationships with patients, families, physicians and team members.
Previous office or call center experience preferred.
Knowledge of some medical terminology preferred.
Primary Location
Tampa
Work Locations
TGHI Hidden River - CorpOffice 8800 Grand Oak Circle Tampa 33637
Job Classification
Radiology/Imaging Services
Organization
TGH Imaging
Schedule
Full‑time, Monday – Friday (9:00 a.m. – 5:30 p.m. plus one Saturday every other month)
Work Arrangement
On‑site (eligible for remote work: on site)
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This position is to coordinate, schedule and reschedule special radiology procedures for patients and referring physician offices at all of our TGH Imaging locations.
Essential Duties and Responsibilities
Coordinates, schedules and reschedules patients’ special (Nuclear Medicine, PET, Biopsies and Research Studies) radiology procedures as requested by patients and referring physician offices for all of TGH Imaging locations.
Has general knowledge of radiology procedures, CPT, ICD codes and health insurances.
Answers questions regarding appointments and imaging during the calls with the patient and/or physician offices.
Obtains necessary information (patient demographics and insurance information) and records it in the scheduling system.
Gives the patient the necessary preparation instructions that they need to do before they come in for their scheduled exam.
Reminds patients to bring all necessary items when they come for the exam (script, insurance and a form of identification, prior studies when applicable, and also payment that may be expected at the time of service).
Obtains referral and authorization information when available and records it into the patient’s file in the RIS system.
Operates efficiently with the high volume of outbound calls related to interface orders and incoming fax order requests.
Scrubs all scripts for diagnosis, date, signatures and correct exam protocols.
Communicates back to the referring offices regarding their patient’s appointment status.
Functions in a team environment and assists other team members when needed.
Performs all other duties as assigned.
Qualifications
High school graduate or GED preferred.
Proficient in computer software and excellent typing skills.
Excellent oral and written communication skills.
Problem‑solving techniques and skills.
Great phone etiquette and the ability to communicate clearly to establish cooperative relationships with patients, families, physicians and team members.
Previous office or call center experience preferred.
Knowledge of some medical terminology preferred.
Primary Location
Tampa
Work Locations
TGHI Hidden River - CorpOffice 8800 Grand Oak Circle Tampa 33637
Job Classification
Radiology/Imaging Services
Organization
TGH Imaging
Schedule
Full‑time, Monday – Friday (9:00 a.m. – 5:30 p.m. plus one Saturday every other month)
Work Arrangement
On‑site (eligible for remote work: on site)
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