Patient Services Rep 1 - TGH Imaging Parsons
Tampa General Hospital, Brandon, FL, United States
Patient Services Representative 1—TGH Imaging Parsons (2600010Y)
This position is to greet, check‑in and register patients who have arrived at our imaging facility for their radiologic procedure or test.
Essential Duties and Responsibilities
Greet, check‑in and register patients who arrive for scheduled appointments or walk‑ins.
Verify that the patient has brought all required information for their exam, including prescription, authorization or referral, outside images for comparison, insurance card and driver’s license for ID.
Ask and verify that the patient has completed any required preparation for their exam.
Contact referring physician’s office if patient arrives without prescription or referral.
Scan required documents into the system on their account for retrieval.
If the patient is returning and has been a previous patient, update all existing information on their account.
Provide any necessary forms that need to be completed and obtain signatures as required.
Collect co‑pays, deductibles and private pay, prepare receipt, and record payment in the system under the visit tab.
Assist other team members when needed in a team environment.
Answer the phone, escort patients to exam rooms and schedule or reschedule patients’ exams as required.
Other duties may be assigned as needed.
Qualifications
Education and Experience
Minimum of one year work experience, preferably in a medical office setting.
High school graduate or GED preferred.
Knowledge and Skills
Proficient in computer software and excellent typing skills.
Excellent oral and written communication skills.
Previous working experience in customer service, preferably in a medical setting.
Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.
Problem‑solving techniques and skills.
Ability to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.
Previous office or call center experience preferred.
Knowledge of some medical terminology and radiology procedures preferred.
Location and Schedule
Primary Location: Brandon, TGHI Parsons 427 S. Parsons Ave., Brandon 33511. Eligible for Remote Work: On Site.
Job: Radiology/Imaging Services. Organization: TGH Imaging.
Schedule: Full‑time. Scheduled Days: Monday, Tuesday, Wednesday, Thursday. Shift: Evening Job. Job Type: On Site. Shift Hours: Varies—4/10 hr shifts with Fridays off.
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This position is to greet, check‑in and register patients who have arrived at our imaging facility for their radiologic procedure or test.
Essential Duties and Responsibilities
Greet, check‑in and register patients who arrive for scheduled appointments or walk‑ins.
Verify that the patient has brought all required information for their exam, including prescription, authorization or referral, outside images for comparison, insurance card and driver’s license for ID.
Ask and verify that the patient has completed any required preparation for their exam.
Contact referring physician’s office if patient arrives without prescription or referral.
Scan required documents into the system on their account for retrieval.
If the patient is returning and has been a previous patient, update all existing information on their account.
Provide any necessary forms that need to be completed and obtain signatures as required.
Collect co‑pays, deductibles and private pay, prepare receipt, and record payment in the system under the visit tab.
Assist other team members when needed in a team environment.
Answer the phone, escort patients to exam rooms and schedule or reschedule patients’ exams as required.
Other duties may be assigned as needed.
Qualifications
Education and Experience
Minimum of one year work experience, preferably in a medical office setting.
High school graduate or GED preferred.
Knowledge and Skills
Proficient in computer software and excellent typing skills.
Excellent oral and written communication skills.
Previous working experience in customer service, preferably in a medical setting.
Knowledge of customer service concepts and company policies including safety, privacy and HIPAA.
Problem‑solving techniques and skills.
Ability to communicate clearly to establish cooperative relationships with patients, families, physicians and team members, and create a pleasant waiting room atmosphere.
Previous office or call center experience preferred.
Knowledge of some medical terminology and radiology procedures preferred.
Location and Schedule
Primary Location: Brandon, TGHI Parsons 427 S. Parsons Ave., Brandon 33511. Eligible for Remote Work: On Site.
Job: Radiology/Imaging Services. Organization: TGH Imaging.
Schedule: Full‑time. Scheduled Days: Monday, Tuesday, Wednesday, Thursday. Shift: Evening Job. Job Type: On Site. Shift Hours: Varies—4/10 hr shifts with Fridays off.
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