Reservation Agent - The Sanctuary
Kiawah Island Golf Resort, Kiawah Island, SC, United States
1 Sanctuary Beach Dr, Kiawah Island, SC 29455, USA
Job Description
Posted Thursday, April 16, 2026 at 4:00 AM
Position Summary
Sanctuary Reservation Agents are often one of the first points of contact for prospective guests of The Sanctuary. They provide exceptional customer service during each phone call, adhering to Forbes Five Star and AAA Five Diamond standards, and are dedicated to ensuring each guest is best prepared to have a memorable trip. Agents also work with other resort departments to ensure all details of the reservation are executed accurately and completely.
Pay Rate
The rate of pay listed on job boards are auto-generated numbers. This position has the option to be a commission based role. Kiawah Island Golf Resort’s actual hourly rate of pay will be determined during the hiring process.
Qualifications
Previous customer service experience required.
High school diploma, or equivalent vocational training certificate, required. College degree preferred.
Friendly, patient, and pleasant telephone voice are all essential.
Requires excellent attention to detail and exceptional organizational skills.
Must possess excellent written and verbal communication skills.
Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role.
Must be able to work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Provide friendly, professional and individual service, while adhering to all resort standards for reservations.
Create and sell a complete stay for the guest, personalized to match each of the guests’ interests and desires, while utilizing all of the resort’s amenities.
Provide our guests with information on accommodations and accommodation packages, special events, dining options, recreational activities, golf, and other island happenings.
Work closely with the Front Desk, Leisure Services, and Concierge Teams to provide our guests with an exceptional experience from arrival to departure.
Upsell quality levels and view types to guests.
Make dinner, golf, tennis, nature program, bike and all other reservations for guests at the time of booking, or before arrival, to give the guest the ease of visiting with everything preplanned.
Possess knowledge of the Forbes Five Star and AAA Five Diamond standards.
Upholds the core values, and policies and procedures of the resort.
All other duties, as assigned.
Essential Physical Requirements
Must be able to liftand carry minimum weight of 25 lbs. across short-medium distances.
Must be able to work on site due to daily needs of the job requirements.
Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
Employee Meal Program
Employee Trainings and Appreciation Events throughout the year
Recognition Awards and Incentive Events, Peer to Peer Recognition
Bi-annual Wellness Fair
Free Parking!
Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
401k – available after 30 days of employment
Our Story
Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award‑winning recreational activities, and some of the most respected golf courses in the nation.
The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.
All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.
We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.
1 Sanctuary Beach Dr, Kiawah Island, SC 29455, USA
#J-18808-Ljbffr
Job Description
Posted Thursday, April 16, 2026 at 4:00 AM
Position Summary
Sanctuary Reservation Agents are often one of the first points of contact for prospective guests of The Sanctuary. They provide exceptional customer service during each phone call, adhering to Forbes Five Star and AAA Five Diamond standards, and are dedicated to ensuring each guest is best prepared to have a memorable trip. Agents also work with other resort departments to ensure all details of the reservation are executed accurately and completely.
Pay Rate
The rate of pay listed on job boards are auto-generated numbers. This position has the option to be a commission based role. Kiawah Island Golf Resort’s actual hourly rate of pay will be determined during the hiring process.
Qualifications
Previous customer service experience required.
High school diploma, or equivalent vocational training certificate, required. College degree preferred.
Friendly, patient, and pleasant telephone voice are all essential.
Requires excellent attention to detail and exceptional organizational skills.
Must possess excellent written and verbal communication skills.
Strong typing skills and proficiency with Microsoft Word, Excel, and Outlook are a must in this role.
Must be able to work both independently and in a team environment.
Good to excellent communication skills in English both verbal and written.
Must be able to pass a background check.
Provide friendly, professional and individual service, while adhering to all resort standards for reservations.
Create and sell a complete stay for the guest, personalized to match each of the guests’ interests and desires, while utilizing all of the resort’s amenities.
Provide our guests with information on accommodations and accommodation packages, special events, dining options, recreational activities, golf, and other island happenings.
Work closely with the Front Desk, Leisure Services, and Concierge Teams to provide our guests with an exceptional experience from arrival to departure.
Upsell quality levels and view types to guests.
Make dinner, golf, tennis, nature program, bike and all other reservations for guests at the time of booking, or before arrival, to give the guest the ease of visiting with everything preplanned.
Possess knowledge of the Forbes Five Star and AAA Five Diamond standards.
Upholds the core values, and policies and procedures of the resort.
All other duties, as assigned.
Essential Physical Requirements
Must be able to liftand carry minimum weight of 25 lbs. across short-medium distances.
Must be able to work on site due to daily needs of the job requirements.
Exclusive Discounts offered at the Hotel & Villas, 5 Golf Courses, Spa, Restaurants, Recreation and Retail Shops
Employee Meal Program
Employee Trainings and Appreciation Events throughout the year
Recognition Awards and Incentive Events, Peer to Peer Recognition
Bi-annual Wellness Fair
Free Parking!
Medical, Dental, Vision, Short Term & Long Term Disability, Life Insurance and Vacation Pay - available for Full Time employees after 60days of employment.
401k – available after 30 days of employment
Our Story
Kiawah Island Golf Resort is a destination for luxury golf and beach vacations near Charleston, South Carolina. We offer Five-Star accommodations, world-class resort amenities, award‑winning recreational activities, and some of the most respected golf courses in the nation.
The resort concentrates on hiring the best individuals. Each of our talented and skilled employees strive for our mission to be recognized as the best golf and tennis resort on the East Coast. We are committed to providing employees with caring, gracious service in the traditions of genuine southern hospitality.
All offers of employment at Kiawah Island Golf Resort are contingent upon the results of a thorough background check. Background checks will be conducted on all final candidates.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship. Kiawah Island Golf Resort is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin, or due to pregnancy.
We truly appreciate your interest in Kiawah Island Golf Resort. If you have any questions regarding employment at Kiawah Island Golf Resort, please reach out to Jobs@KiawahResort.com.
1 Sanctuary Beach Dr, Kiawah Island, SC 29455, USA
#J-18808-Ljbffr