Guest Services Agent
Avocet Hospitality Group, Folly Beach, SC, United States
Benefits
Company provided life insurance
Short and long‑term disability insurance
Accident and critical illness insurance
401(k) retirement savings plan with employer matching of up to 3.5%
Paid time off (PTO)
Paid holidays
Earned wage access through PayActiv, access to earned wages before payday
Affordable medical, dental, & vision insurance plans
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee assistance program
Discounts at all Avocet‑owned hotels & restaurants
Salary:
$17.00 per hour
Location:
1 Center St, Folly Beach, SC 29439
MAIN DUTIES AND RESPONSIBILITIES
Register guests and assign rooms. Accommodate special requests whenever possible.
Assist in pre‑registration and blocking of rooms for reservations.
Thoroughly understand and adhere to proper credit, check‑cashing, and cash handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Must be sales‑minded. Present options and alternatives to guests and offers assistance in making choices.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Know the location and types of available rooms as well as the activities and services of the property.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check‑outs, late check‑outs, early check‑ins, special requests, and day‑use rooms.
Possess a working knowledge of the reservations department. Take same‑day reservations and future reservations when necessary. Know cancellation procedures.
Maintain guest room key storage, and supervise access to safe deposit boxes.
File room keys (only for manual room key hotels).
Know how to use front office equipment.
Process guest check‑outs.
Perform cashier related functions like posting charges to guest accounts.
Follow procedures for issuing and closing safe deposit boxes used by guests.
Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
Perform cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign currency exchange, etc.
Use proper mail, package, and message handling procedures and record details in the courier mail register.
Advise guests of any messages, mail, faxes, etc. received for them.
Inform guests of the room safe and mini‑bar key and room key procedures.
Issue parking passes/validate valet parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax‑exempt guests and attach the form to the registration card.
Direct bell person to escort guests and transport their luggage to the room.
Read and initial the pass‑on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
Report any unusual occurrences or requests to the manager or assistant manager.
Know all safety and emergency procedures and be aware of accident prevention policies.
Maintain the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Advise guests of any messages, mail, faxes, etc. received for them.
SUPERVISORY RESPONSIBILITIES
NONE
JOB REQUIREMENTS
Education:
High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Skills:
Totally customer‑centric with good listening skills.
Good problem‑solving skills with attention to detail.
Effective communication skills, extremely well organized, and professional demeanor.
Willing to take on additional responsibilities whenever needed and able to build a professional and healthy relationship with internal members as well as customers.
Comfortable working in a team environment and able to motivate others to deliver quality services to their guests.
Good marketing skills to promote the services of their hotel, leading to better business.
WORKING CONDITIONS
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used
Phone, computer, walkie‑talkie, printer.
PHYSICAL & MENTAL REQUIREMENTS
Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Achieving results by having fun
Positive values
Relaxed, yet productive atmosphere
Commitment to excellence
Open and honest communication
Cooperation, support, and empowerment
High accountability
#J-18808-Ljbffr
Company provided life insurance
Short and long‑term disability insurance
Accident and critical illness insurance
401(k) retirement savings plan with employer matching of up to 3.5%
Paid time off (PTO)
Paid holidays
Earned wage access through PayActiv, access to earned wages before payday
Affordable medical, dental, & vision insurance plans
Traditional 401(k) & Roth 401(k) with employer matching of up to 3.5%
Referral program
Employee assistance program
Discounts at all Avocet‑owned hotels & restaurants
Salary:
$17.00 per hour
Location:
1 Center St, Folly Beach, SC 29439
MAIN DUTIES AND RESPONSIBILITIES
Register guests and assign rooms. Accommodate special requests whenever possible.
Assist in pre‑registration and blocking of rooms for reservations.
Thoroughly understand and adhere to proper credit, check‑cashing, and cash handling policies and procedures.
Understand room status and room status tracking.
Know room locations, types of rooms available, and room rates.
Must be sales‑minded. Present options and alternatives to guests and offers assistance in making choices.
Use suggestive selling techniques to sell rooms and to promote other services of the hotel.
Know the location and types of available rooms as well as the activities and services of the property.
Coordinate room status updates with the housekeeping department by notifying housekeeping of all check‑outs, late check‑outs, early check‑ins, special requests, and day‑use rooms.
Possess a working knowledge of the reservations department. Take same‑day reservations and future reservations when necessary. Know cancellation procedures.
Maintain guest room key storage, and supervise access to safe deposit boxes.
File room keys (only for manual room key hotels).
Know how to use front office equipment.
Process guest check‑outs.
Perform cashier related functions like posting charges to guest accounts.
Follow procedures for issuing and closing safe deposit boxes used by guests.
Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
Perform cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, foreign currency exchange, etc.
Use proper mail, package, and message handling procedures and record details in the courier mail register.
Advise guests of any messages, mail, faxes, etc. received for them.
Inform guests of the room safe and mini‑bar key and room key procedures.
Issue parking passes/validate valet parking tickets.
Communicate services and amenities of the hotel to guests.
Obtain proper identification for tax‑exempt guests and attach the form to the registration card.
Direct bell person to escort guests and transport their luggage to the room.
Read and initial the pass‑on log and bulletin board daily. Be aware of daily activities and meetings taking place in the hotel.
Report any unusual occurrences or requests to the manager or assistant manager.
Know all safety and emergency procedures and be aware of accident prevention policies.
Maintain the cleanliness and neatness of the front desk area.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
Advise guests of any messages, mail, faxes, etc. received for them.
SUPERVISORY RESPONSIBILITIES
NONE
JOB REQUIREMENTS
Education:
High school graduate or equivalent. Must speak, read, write, and understand the primary language used in the workplace. Must be able to speak and understand the primary language used by the guests who visit the hotel.
Skills:
Totally customer‑centric with good listening skills.
Good problem‑solving skills with attention to detail.
Effective communication skills, extremely well organized, and professional demeanor.
Willing to take on additional responsibilities whenever needed and able to build a professional and healthy relationship with internal members as well as customers.
Comfortable working in a team environment and able to motivate others to deliver quality services to their guests.
Good marketing skills to promote the services of their hotel, leading to better business.
WORKING CONDITIONS
The working conditions described below are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Equipment to Be Used
Phone, computer, walkie‑talkie, printer.
PHYSICAL & MENTAL REQUIREMENTS
Requires fingering, grasping, writing, standing, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds.
Achieving results by having fun
Positive values
Relaxed, yet productive atmosphere
Commitment to excellence
Open and honest communication
Cooperation, support, and empowerment
High accountability
#J-18808-Ljbffr