Casino Support and Scheduling Specialist
Caesars Entertainment, Council Bluffs, IA, United States
Casino Support and Scheduling Specialist
Council Bluffs, IA, United States (On-site)
Job Summary
Responsible for maintaining and adjusting staffing schedules for Casino Operations to ensure appropriate coverage and operational efficiency. This role also manages attendance tracking, transfers, and related employee files, serving as a key liaison between Casino leadership, Human Resources, and Payroll.
How You Will Create the Extraordinary
Master Schedule Maintenance:
Prepare and maintain daily, weekly, and long-range schedules based on business volume, table counts, and operational needs. Consistently work with Management on everchanging scheduling needs.
Dynamic Staffing:
Manage real-time adjustments for call-offs, vacations, and special events to control labor costs and maintain guest service.
Payroll & Toke Accuracy:
Align schedules with UKG/timekeeping systems and prepare wage and toke reports for payroll processing.
Compliance Tracking:
Monitor and document attendance, tardiness, meal breaks, and leaves of absence in accordance with regulatory standards.
New Hire & Personnel Filing:
Create and maintain all employee records, including onboarding paperwork, Read & Signs, and signature cards.
Skills & Certifications:
Update employee records regarding game knowledge increases, classifications, and assigned crew movements.
Internal Moves:
Coordinate and document shift bids, internal transfers, and departmental changes.
Training Coordination:
Work with instructors to schedule dealer school classes and facilitate Dealer School meetings.
Team Communication:
Act as the primary contact for scheduling inquiries and post all rosters, sign-up sheets, and PTO calendars.
Audit Support:
Provide accurate documentation for regulatory reviews while maintaining strict confidentiality of employee data.
Administrative Maintenance:
Manage the department Wishlist and PTO approvals while performing all other related duties as assigned.
Professional Conduct
Present oneself as a credit to the company and encourage professional standards in others. Must be able to work flexible scheduling including weekends, holidays or special events or to assist with coverage.
What You Will Need
High school diploma or equivalent preferred.
1 year administrative or operations scheduling required.
ADDITIONAL REQUIREMENTS
Excellent interpersonal skills and organizational ability.
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
Experience with Scheduling programs like Virtual Roster, Oracle, UKG and Sedgwick preferred.
Ability to prioritize multiple projects and meet strict deadlines.
Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.
Effectively work with Casino Leadership to build strong working relationships and create optimized schedules that support revenue goals.
Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions or where a conflict exists between the position and an individual’s religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Job Info
Job Identification 83376
Job Category Casino
Job Schedule Full time
Locations Horseshoe Council Bluffs (On‑site)
#J-18808-Ljbffr
Council Bluffs, IA, United States (On-site)
Job Summary
Responsible for maintaining and adjusting staffing schedules for Casino Operations to ensure appropriate coverage and operational efficiency. This role also manages attendance tracking, transfers, and related employee files, serving as a key liaison between Casino leadership, Human Resources, and Payroll.
How You Will Create the Extraordinary
Master Schedule Maintenance:
Prepare and maintain daily, weekly, and long-range schedules based on business volume, table counts, and operational needs. Consistently work with Management on everchanging scheduling needs.
Dynamic Staffing:
Manage real-time adjustments for call-offs, vacations, and special events to control labor costs and maintain guest service.
Payroll & Toke Accuracy:
Align schedules with UKG/timekeeping systems and prepare wage and toke reports for payroll processing.
Compliance Tracking:
Monitor and document attendance, tardiness, meal breaks, and leaves of absence in accordance with regulatory standards.
New Hire & Personnel Filing:
Create and maintain all employee records, including onboarding paperwork, Read & Signs, and signature cards.
Skills & Certifications:
Update employee records regarding game knowledge increases, classifications, and assigned crew movements.
Internal Moves:
Coordinate and document shift bids, internal transfers, and departmental changes.
Training Coordination:
Work with instructors to schedule dealer school classes and facilitate Dealer School meetings.
Team Communication:
Act as the primary contact for scheduling inquiries and post all rosters, sign-up sheets, and PTO calendars.
Audit Support:
Provide accurate documentation for regulatory reviews while maintaining strict confidentiality of employee data.
Administrative Maintenance:
Manage the department Wishlist and PTO approvals while performing all other related duties as assigned.
Professional Conduct
Present oneself as a credit to the company and encourage professional standards in others. Must be able to work flexible scheduling including weekends, holidays or special events or to assist with coverage.
What You Will Need
High school diploma or equivalent preferred.
1 year administrative or operations scheduling required.
ADDITIONAL REQUIREMENTS
Excellent interpersonal skills and organizational ability.
Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
Experience with Scheduling programs like Virtual Roster, Oracle, UKG and Sedgwick preferred.
Ability to prioritize multiple projects and meet strict deadlines.
Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards.
Effectively work with Casino Leadership to build strong working relationships and create optimized schedules that support revenue goals.
Adheres to departmental and company policies and maintains compliance with all regulatory, governmental, and safety requirements.
Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.
Physically mobile with reasonable accommodations including ability to lift up to 20 lbs., and ability to push, pull, reach, bend, twist, stoop and stack. Must be able to run on level surfaces, as well as, up and down stairs.
DISCLAIMER
These statements are intended to describe the general nature and level of work being performed in this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of the position. The Company reserves the right to make changes to the job description whenever necessary.
As part of the onboarding process for new hires, candidates will be required to complete a background check. In addition, pre‑employment drug testing is mandatory for any role operating a motor vehicle (Valet, Bus Drivers, Limo Drivers), Facilities and/or Engineering, Lifeguards, Pilots, Security and Surveillance roles. Pre‑employment screenings will be completed prior to an offer being extended, except where applicable law requires that such pre‑employment screening may occur post‑offer. The Company is an equal opportunity employer and does not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity or expression, veteran status, marital status or any other characteristic protected by law.
ADA
Caesars Entertainment will engage in an interactive process and make reasonable accommodations, as required by law, for individuals with disabilities or to accommodate pregnancy, pregnancy‑related conditions or where a conflict exists between the position and an individual’s religious beliefs or practices.
EQUAL EMPLOYMENT OPPORTUNITY
Caesars Entertainment is an Equal Opportunity Employer. Caesars Entertainment will not discriminate against any employee or applicant based upon a person’s race, color, creed, religion, national origin, sex, marital status, disability, status with regard to public assistance, age, sexual or affectional orientation, gender identity, familial status, ancestry, local human rights commission activity, citizenship, genetic information, protected veteran or military status, or any other protected class.
Job Info
Job Identification 83376
Job Category Casino
Job Schedule Full time
Locations Horseshoe Council Bluffs (On‑site)
#J-18808-Ljbffr