Contact Center Associate (Miramar) Contract to Hire
Space Coast Credit Union, Florida, NY, United States
At
Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.
As a Contact Center Associate in our Miramar Operations Center, you will act as a representative of SCCU and provide exceptional quality service for members. To assist members via telephone, fax and mail, providing them with SCCU information and cross-sell SCCU products and services.
This is a six‑month contract‑to‑hire position. We are looking for multiple candidates for first and second shift. There is a shift differential for second‑shift positions.
Key Responsibilities
Receive member phone calls, faxes, or mail and respond promptly to questions, inquiries, and concerns, demonstrating energy and enthusiasm.
Resolve member problems, obtain information, research records, follow up on details, assess needs timely and efficiently, and report results to the inquiring party.
Maintain thorough knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes to provide accurate information and appropriately refer loans, mortgages, and deposit accounts.
Meet established call volume and wait‑time standards to ensure efficient call handling and quality service delivery.
Cross‑sell and promote SCCU products and services to potential and existing members through inbound inquiries or outbound calling programs to meet personal sales goals and the established productivity standards.
Requirements
1–12 months of prior customer service experience, including at least 6 months in a call center environment.
High school diploma or equivalent.
Bilingual fluency in English and Spanish.
Compensation
Starting salary: $22.18 – $23.48 per hour.
Bonus opportunity: Eligible for one SCCU annual bonus.
Benefits
Health & wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
Financial perks: 401(k) match (5%), HSA match, and SCCU‑paid insurance (short‑term/long‑term disability, life insurance).
Education support: Tuition reimbursement after one year of service.
Generous time off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
Exclusive discounts: Lower rates on loans, credit cards, and no‑fee SCCU accounts.
Work Schedule
First Shift: Monday–Friday 8 am–6 pm, Saturday rotation 9 am–3 pm.
Second Shift: Monday–Friday 11 am–8 pm, every Saturday 9 am–5 pm with a rotation day off during the week.
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Space Coast Credit Union (SCCU) , our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy.
As a Contact Center Associate in our Miramar Operations Center, you will act as a representative of SCCU and provide exceptional quality service for members. To assist members via telephone, fax and mail, providing them with SCCU information and cross-sell SCCU products and services.
This is a six‑month contract‑to‑hire position. We are looking for multiple candidates for first and second shift. There is a shift differential for second‑shift positions.
Key Responsibilities
Receive member phone calls, faxes, or mail and respond promptly to questions, inquiries, and concerns, demonstrating energy and enthusiasm.
Resolve member problems, obtain information, research records, follow up on details, assess needs timely and efficiently, and report results to the inquiring party.
Maintain thorough knowledge of SCCU lending and deposit account promotions, criteria, guidelines, procedures, policies, and processes to provide accurate information and appropriately refer loans, mortgages, and deposit accounts.
Meet established call volume and wait‑time standards to ensure efficient call handling and quality service delivery.
Cross‑sell and promote SCCU products and services to potential and existing members through inbound inquiries or outbound calling programs to meet personal sales goals and the established productivity standards.
Requirements
1–12 months of prior customer service experience, including at least 6 months in a call center environment.
High school diploma or equivalent.
Bilingual fluency in English and Spanish.
Compensation
Starting salary: $22.18 – $23.48 per hour.
Bonus opportunity: Eligible for one SCCU annual bonus.
Benefits
Health & wellness: Medical, dental, and vision insurance, plus an Employee Assistance Program.
Financial perks: 401(k) match (5%), HSA match, and SCCU‑paid insurance (short‑term/long‑term disability, life insurance).
Education support: Tuition reimbursement after one year of service.
Generous time off: 20+ days of PTO, birthday PTO, and 11 federal holidays.
Exclusive discounts: Lower rates on loans, credit cards, and no‑fee SCCU accounts.
Work Schedule
First Shift: Monday–Friday 8 am–6 pm, Saturday rotation 9 am–3 pm.
Second Shift: Monday–Friday 11 am–8 pm, every Saturday 9 am–5 pm with a rotation day off during the week.
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