E-Discovery - Assistant Project Manager (APM)
Tower Legal Solutions, Buffalo, NY, United States
Role Summary
The Assistant Project Manager (APM) supports the Legal Technology Project Management team by providing client-facing coordination, administrative support, and first line responsiveness across matters. The APM role is designed to increase overall delivery capacity, improve client experience, and allow Project Managers to support a larger client base without increasing utilization.
While primarily a supporting role, APMs may, over time, independently manage defined transactional matters and internal matters as experience and performance allow.
Key Responsibilities
Client & Matter Support
Serve as a client-facing support resource, primarily in a supporting capacity to the assigned Project Manager.
Provide first-level client responses, including acknowledgements and procedural updates, to support SLA compliance.
Draft client communications using approved templates and PM direction; submit for review when required.
Send kickoff emails using standard templates (APM does not lead kickoff calls).
Matter Administration
Create and maintain matters and tasks in Agility Blue.
Maintain matter documentation, notes, and instructions as directed by the PM.
Support evidence tracking and administrative hygiene under PM guidance.
Assist with client follow-ups and delivery-related communications.
Workflow Coordination (Non-Supervisory)
Assist with internal coordination by following up with Analysts on timelines and status.
Act as a coordination and communication bridge without assigning work, enforcing SLAs, or performing quality control.
Escalate issues through the assigned Project Manager per established escalation paths.
Transactional Matter Ownership (Progressive Responsibility)
Over time, may independently manage defined transactional matters, characterized as:
Low dollar value, one-off matters
No hosting component
Limited in scope
Not first-time engagements or expansion opportunities
Internal matters assisting the print shops
Initially, transactional matters will retain PM oversight.
With demonstrated performance, APMs may manage these matters independently without assigned PM oversight.
Performance Expectations
Success in the role is measured primarily through:
PM feedback on support quality and effectiveness
Reduction in PM utilization pressure while supporting more clients
Improved Time-to-Reply, driven by APM ownership of first-level responses
Faster client acknowledgements and kickoff communications
APMs are expected to proactively respond to client emails approaching SLA thresholds to help prevent breaches and improve overall team responsiveness.
Skills & Experience
Background in technical eDiscovery workflows or legal technology
Strong written communication skills and attention to detail
Familiarity with Relativity and core eDiscovery concepts preferred
Comfort in a client-facing coordination role
Ability to follow established templates, workflows, and escalation procedures
Relativity Certified Administrator (RCA) is encouraged, particularly for APMs pursuing progression into PM roles.
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The Assistant Project Manager (APM) supports the Legal Technology Project Management team by providing client-facing coordination, administrative support, and first line responsiveness across matters. The APM role is designed to increase overall delivery capacity, improve client experience, and allow Project Managers to support a larger client base without increasing utilization.
While primarily a supporting role, APMs may, over time, independently manage defined transactional matters and internal matters as experience and performance allow.
Key Responsibilities
Client & Matter Support
Serve as a client-facing support resource, primarily in a supporting capacity to the assigned Project Manager.
Provide first-level client responses, including acknowledgements and procedural updates, to support SLA compliance.
Draft client communications using approved templates and PM direction; submit for review when required.
Send kickoff emails using standard templates (APM does not lead kickoff calls).
Matter Administration
Create and maintain matters and tasks in Agility Blue.
Maintain matter documentation, notes, and instructions as directed by the PM.
Support evidence tracking and administrative hygiene under PM guidance.
Assist with client follow-ups and delivery-related communications.
Workflow Coordination (Non-Supervisory)
Assist with internal coordination by following up with Analysts on timelines and status.
Act as a coordination and communication bridge without assigning work, enforcing SLAs, or performing quality control.
Escalate issues through the assigned Project Manager per established escalation paths.
Transactional Matter Ownership (Progressive Responsibility)
Over time, may independently manage defined transactional matters, characterized as:
Low dollar value, one-off matters
No hosting component
Limited in scope
Not first-time engagements or expansion opportunities
Internal matters assisting the print shops
Initially, transactional matters will retain PM oversight.
With demonstrated performance, APMs may manage these matters independently without assigned PM oversight.
Performance Expectations
Success in the role is measured primarily through:
PM feedback on support quality and effectiveness
Reduction in PM utilization pressure while supporting more clients
Improved Time-to-Reply, driven by APM ownership of first-level responses
Faster client acknowledgements and kickoff communications
APMs are expected to proactively respond to client emails approaching SLA thresholds to help prevent breaches and improve overall team responsiveness.
Skills & Experience
Background in technical eDiscovery workflows or legal technology
Strong written communication skills and attention to detail
Familiarity with Relativity and core eDiscovery concepts preferred
Comfort in a client-facing coordination role
Ability to follow established templates, workflows, and escalation procedures
Relativity Certified Administrator (RCA) is encouraged, particularly for APMs pursuing progression into PM roles.
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