Retail Store Associate
Rowan, San Jose, CA, United States
About This Role
We are looking for an enthusiastic, customer‑obsessed Studio Sales Associate to join our team in our Santana Row studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your role is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non‑exempt position, reporting to the Studio Manager.
Responsibilities
Customer Service
Warmly greet and welcome customers, helping create a celebratory environment.
Check customers in or help them book an appointment using POS, technology and software systems.
Assist customers in choosing and styling their piercing and hypoallergenic non‑piercing jewelry.
Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or when answering phone inquiries.
Sales & Product Knowledge
Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits, and other related items.
Maintain up‑to‑date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non‑piercing jewelry customers.
Studio Maintenance & Operations
Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.
Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
Assist managers to receive, restock, price, display, clean, and maintain inventory through day‑to‑day upkeep of visual displays.
Team Collaboration
Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service to customers.
Participate in team meetings and training sessions to continuously improve skills and product knowledge.
Support the team in achieving studio‑wide goals and maintaining a positive work environment.
Administrative Duties
Process transactions accurately, including sales, returns, and exchanges.
Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.
Qualifications
Retail or service industry experience is a plus.
Must be able to work weekends, nights and holidays.
An independent thinker with a can‑do attitude.
Enjoy helping customers choose their earrings and love jewelry.
Prioritize delivering exceptional customer service.
Thrive in a busy environment and remain productive when quieter.
Enjoy interacting with people.
Friendly, outgoing and easy to get along with.
Value being part of a team.
Flexible and willing to lend a helping hand.
Strong communication skills.
Strong basic math skills.
Physical strength: may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. Ability to lift up to 25 pounds is required. Standing for a full 8‑hour shift is a regular part of this role.
The role involves tasks that may require physical effort (climbing, bending, lifting, pushing, and reaching). The ability to lift up to 25 pounds is required.
We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
Commitment to meeting responsibilities and maintaining professional standards.
Benefits
Compensation: $15‑19 per hour + commission.
401(k) and Roth IRA plans.
Generous employee discounts on our amazing products and services.
Employee Assistance Program (EAP) resources.
Team Member Referral Bonus plan for Studio positions.
Rowan is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex, sexual orientation, gender, gender identity, age for individuals over forty years of age, military and veteran status, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).
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We are looking for an enthusiastic, customer‑obsessed Studio Sales Associate to join our team in our Santana Row studio location. You will be responsible for creating an exceptional piercing and shopping experience for our customers in a genuine and enthusiastic manner, supporting the team on the weekends. This position involves assisting customers with ear piercings, providing product recommendations, and ensuring the studio maintains Rowan’s high standards of cleanliness and safety. Your role is to infuse the Rowan experience, bring brand awareness, product knowledge and the art of ear stacking to life, through engaging customer interactions. This is an hourly, non‑exempt position, reporting to the Studio Manager.
Responsibilities
Customer Service
Warmly greet and welcome customers, helping create a celebratory environment.
Check customers in or help them book an appointment using POS, technology and software systems.
Assist customers in choosing and styling their piercing and hypoallergenic non‑piercing jewelry.
Professionally answer customer questions about piercing procedures, aftercare, and product details whether on the selling floor or when answering phone inquiries.
Sales & Product Knowledge
Promote and upsell Rowan’s products, including non‑piercing jewelry, aftercare kits, and other related items.
Maintain up‑to‑date knowledge of Rowan’s product offerings, including materials, styles, and care instructions.
Meet or exceed individual sales targets and performance metrics by effectively communicating the value of Rowan’s services and products to customers and converting piercing customers into non‑piercing jewelry customers.
Studio Maintenance & Operations
Help keep the studio clean, organized, and stocked with all necessary supplies, including jewelry, piercing and cleaning products.
Follow all health and safety regulations, particularly in areas related to piercing procedures and hygiene.
Assist managers to receive, restock, price, display, clean, and maintain inventory through day‑to‑day upkeep of visual displays.
Team Collaboration
Work closely with Studio Managers and Studio Nurse Piercers to provide seamless service to customers.
Participate in team meetings and training sessions to continuously improve skills and product knowledge.
Support the team in achieving studio‑wide goals and maintaining a positive work environment.
Administrative Duties
Process transactions accurately, including sales, returns, and exchanges.
Assist with inventory management by conducting regular stock checks and replenishing displays as needed.
Maintain accurate customer records, including consent and waiver forms and aftercare instructions.
Qualifications
Retail or service industry experience is a plus.
Must be able to work weekends, nights and holidays.
An independent thinker with a can‑do attitude.
Enjoy helping customers choose their earrings and love jewelry.
Prioritize delivering exceptional customer service.
Thrive in a busy environment and remain productive when quieter.
Enjoy interacting with people.
Friendly, outgoing and easy to get along with.
Value being part of a team.
Flexible and willing to lend a helping hand.
Strong communication skills.
Strong basic math skills.
Physical strength: may include climbing ladders, bending, lifting, pushing, and reaching above and below the waist. Ability to lift up to 25 pounds is required. Standing for a full 8‑hour shift is a regular part of this role.
The role involves tasks that may require physical effort (climbing, bending, lifting, pushing, and reaching). The ability to lift up to 25 pounds is required.
We are committed to providing reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job, provided that these accommodations do not create undue hardship for the company, impede job performance, or pose safety concerns.
Commitment to meeting responsibilities and maintaining professional standards.
Benefits
Compensation: $15‑19 per hour + commission.
401(k) and Roth IRA plans.
Generous employee discounts on our amazing products and services.
Employee Assistance Program (EAP) resources.
Team Member Referral Bonus plan for Studio positions.
Rowan is an equal‑opportunity employer. All applicants will be considered for employment without regard to race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, registered domestic partner status, marital status, sex, sexual orientation, gender, gender identity, age for individuals over forty years of age, military and veteran status, or any other consideration made unlawful by federal, state, or local laws (“protected characteristics”).
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