Supervisor
Forward Air Corp., Atlanta, GA, United States
About Us
Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs.
We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.
Job Description
Forward Air is seeking a capable and career-oriented Dock Supervisor to lead our fast-paced shipping/dock operation. The qualified candidate will coordinate all activities of dockworkers, drivers and other support personnel. The supervisor will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and provide disciplinary recommendations when necessary. Previous experience with cargo operations is a plus.
Core Responsibilities & Duties
Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
Assign job tasks to workers according to unloading and loading schedules
Provide guidance to subordinates on goals and objectives on a weekly basis
Field customer calls on service issues, special service request, rates and new accounts
Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
Execute appropriate load plans and proper load balance to ensure safe vehicle operation
Coordinate work assignments, monitor performance, and provide training on relevant job duties
Maintain facility appearance, condition and security
Maintain record of those responsible for trailer seal verifications
Perform security checks when facility is dark or during Holiday breaks
Perform facility inspections
Assist in the loading and unloading of trailers
Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
Manage the dispatch of over the road line haul drivers, as well as all safety aspects both in the building and on the road
Must be able to frequently lift and/or move up to fifty (50) pounds
Must be able to occasionally lift and/or move up to ninety (90) pounds
Other duties as assigned
Qualifications
Strong team player that thrives in a fast-paced environment
Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
Prior air freight experience is required
International/Import experience is a plus
Must have two (2) or more years of supervisory experience in a high-volume, fast-paced environment
Must possess demonstrated leadership ability
Knowledge of proper freight handling techniques
Knowledge of Hazardous Materials handling
Ability to communicate effectively with all levels of operations
Must be flexible to work weekends and nights
Forklift and general freight handling experience
Skills
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Excellent communication and problem solving skills
Forward Air is an Equal Opportunity employer.
WHAT WE OFFER
Compensation:
Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
Health:
Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
Wealth:
401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
Time:
7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
Culture:
A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.
ADDITIONAL INFORMATION
Work Authorization:
Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
Diversity, Equity and Inclusion (DEI):
The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Reasonable Accommodations:
Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.
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Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs.
We move freight, but we’re powered by people. Whether you’re in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.
Job Description
Forward Air is seeking a capable and career-oriented Dock Supervisor to lead our fast-paced shipping/dock operation. The qualified candidate will coordinate all activities of dockworkers, drivers and other support personnel. The supervisor will provide planning for, direction to, and will control available resources associated with the timely, damage-free, and safe loading/unloading of freight on assigned shifts. In addition, the supervisor will provide dockworker and driver training, performance feedback, and provide disciplinary recommendations when necessary. Previous experience with cargo operations is a plus.
Core Responsibilities & Duties
Ensure all work is performed according to Forward Air approved procedures, standards, and specifications for dock operations
Directly supervise all activities of dockworkers and support personnel engaged in loading and unloading trucks and trailers
Assign job tasks to workers according to unloading and loading schedules
Provide guidance to subordinates on goals and objectives on a weekly basis
Field customer calls on service issues, special service request, rates and new accounts
Ensure proper maintenance of facility, forklift equipment, trailers and handling supplies
Execute appropriate load plans and proper load balance to ensure safe vehicle operation
Coordinate work assignments, monitor performance, and provide training on relevant job duties
Maintain facility appearance, condition and security
Maintain record of those responsible for trailer seal verifications
Perform security checks when facility is dark or during Holiday breaks
Perform facility inspections
Assist in the loading and unloading of trailers
Foster safe handling, loading, unloading, and storage of Hazardous Materials as provided by the Department of Transportation
Manage the dispatch of over the road line haul drivers, as well as all safety aspects both in the building and on the road
Must be able to frequently lift and/or move up to fifty (50) pounds
Must be able to occasionally lift and/or move up to ninety (90) pounds
Other duties as assigned
Qualifications
Strong team player that thrives in a fast-paced environment
Ability to drive performance of direct reports and lead a team in a lean manufacturing environment
Prior air freight experience is required
International/Import experience is a plus
Must have two (2) or more years of supervisory experience in a high-volume, fast-paced environment
Must possess demonstrated leadership ability
Knowledge of proper freight handling techniques
Knowledge of Hazardous Materials handling
Ability to communicate effectively with all levels of operations
Must be flexible to work weekends and nights
Forklift and general freight handling experience
Skills
Ideal candidate will possess a “can do” attitude with a “will do” work ethic
Must have the ability to work in a fast paced environment
Excellent communication and problem solving skills
Forward Air is an Equal Opportunity employer.
WHAT WE OFFER
Compensation:
Competitive base pay based on experience, industry/geographic benchmarks and internal equity. Some positions may be eligible for incentive pay programs and/or equity-based incentives. Pay ranges published on job boards are not provided nor verified by the Company.
Health:
Medical and Pharmacy insurance; Health Savings Account (HSA); Vision; Dental; Life and Disability; Critical Illness; Accident Indemnity; Hospital Indemnity; On-demand telehealth via Teladoc; Employee Assistance Program (counseling and financial/lifestyle coaching).
Wealth:
401(k) retirement savings plan with employer match; Employee stock purchase program; Flexible Spending Account (FSA); Commuter Benefits; LegalEASE legal coverage.
Time:
7 paid holidays and generous Paid Time Off (PTO) tiers ranging from 10–25 days annually.
Culture:
A collaborative, transformation-driven, solutions-first environment full of "can do" attitude and "will do" work ethic.
ADDITIONAL INFORMATION
Work Authorization:
Within the United States, the Company is an E-Verify employer. Unless otherwise indicated, U.S.-based workers must be legally authorized to work in the U.S. without sponsorship, including but not limited to F-1, H-1, H-2, L, J, and TN visas, etc.
Diversity, Equity and Inclusion (DEI):
The Company is proud to be an equal opportunity employer . Applicants will be considered without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or veteran status.
Reasonable Accommodations:
Physical/mental requirements are listed only to identify where potential accommodations may be needed, not as qualification standards. In compliance with applicable laws and regulations (including ADA, ADEA, and FMLA), accommodations may be available to qualified individuals unable to perform essential duties without them. Additional requirements may apply to meet legal, regulatory, and Company standards.
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