Service Manager - Water Treatment
Xylem, Houston, TX, United States
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.
The Evoqua Service Manager leads
Safety-First
, reliable, and profitable operations for petrochemical and heavy industrial clients across their territory.
As a Service Manager, you will support and lead service operations centered around reverse osmosis (RO), membrane‑based treatment systems, and complex water treatment processes supporting refineries, petrochemical plants, and heavy industrial facilities. Our teams work hands‑on with high‑pressure RO systems, pretreatment processes, membrane performance optimization, troubleshooting, cleaning strategies, and long‑term system reliability in mission‑critical applications. Xylem’s service organization values deep technical understanding combined with practical field experience. Service Managers are expected to bring strong RO and membrane system knowledge to guide troubleshooting, mentor technical teams, support customer technical discussions, and ensure systems meet stringent performance and water quality requirements.
You will partner closely with engineering, application specialists, and customers to translate technical insight into safe, reliable, and value‑driven outcomes.
Take charge, direct leadership to field service teams working in safety‑critical environments and is accountable for driving a strong safety culture through visible leadership, field engagement, and strict adherence to Xylem’s safety standards. Safety performance is a core expectation and foundational to all operational decisions. In addition, the Service Manager owns service P&L performance, including revenue growth, cost control, margin delivery, and operational efficiency. Ensure consistent execution of service delivery, manages key performance indicators (KPIs), and drives actions to sustain and improve financial and operational results.
The Service Manager serves as a key interface between customers, service teams, and internal partners, building trusted relationships while delivering value aligned with Xylem’s mission to build a more water‑secure world.
A Bachelor’s degree is preferred, along with demonstrated experience leading service operations, managing P&L responsibility, and supporting customers in industrial or petrochemical environments.
Key Responsibilities
Leadership & Team Management
Lead and develop a team of approximately 10 service and engineering technicians.
Set performance expectations, goals, and KPIs aligned with safety, operational, and financial objectives.
Provide coaching, mentoring, performance feedback, and employee relations support.
Operational & Project Execution
Plan, schedule, and execute service and project work in coordination with engineering and operations teams.
Manage labor, resources, budgets, and timelines to meet customer and business commitments.
Resolve execution challenges and communicate progress to stakeholders and leadership.
Financial & P&L Management
Own service P&L performance, including revenue, cost control, margin, and productivity.
Monitor operational and financial KPIs and drive actions to improve performance.
Safety & Compliance
Lead with a Safety‑First mindset, ensuring compliance with all safety, environmental, and site requirements.
Conduct safety observations, training, and audits.
Proactively identify and mitigate safety risks and maintain required documentation.
Communication & Collaboration
Serve as a key liaison between customers, service teams, and internal partners.
Drive alignment through clear, timely communication and issue resolution.
Provide regular performance and status updates to leadership.
High‑Impact Leadership Behaviors
Strategic Thinking: Make informed decisions aligned with safety, customer, and business priorities.
Effective Communication: Clearly set expectations, provide feedback, and promote transparency.
People Development: Build team capability through coaching, mentoring, and continuous learning.
The estimated salary range for this position is $90,000 to $110,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position.
Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.
#J-18808-Ljbffr
The Evoqua Service Manager leads
Safety-First
, reliable, and profitable operations for petrochemical and heavy industrial clients across their territory.
As a Service Manager, you will support and lead service operations centered around reverse osmosis (RO), membrane‑based treatment systems, and complex water treatment processes supporting refineries, petrochemical plants, and heavy industrial facilities. Our teams work hands‑on with high‑pressure RO systems, pretreatment processes, membrane performance optimization, troubleshooting, cleaning strategies, and long‑term system reliability in mission‑critical applications. Xylem’s service organization values deep technical understanding combined with practical field experience. Service Managers are expected to bring strong RO and membrane system knowledge to guide troubleshooting, mentor technical teams, support customer technical discussions, and ensure systems meet stringent performance and water quality requirements.
You will partner closely with engineering, application specialists, and customers to translate technical insight into safe, reliable, and value‑driven outcomes.
Take charge, direct leadership to field service teams working in safety‑critical environments and is accountable for driving a strong safety culture through visible leadership, field engagement, and strict adherence to Xylem’s safety standards. Safety performance is a core expectation and foundational to all operational decisions. In addition, the Service Manager owns service P&L performance, including revenue growth, cost control, margin delivery, and operational efficiency. Ensure consistent execution of service delivery, manages key performance indicators (KPIs), and drives actions to sustain and improve financial and operational results.
The Service Manager serves as a key interface between customers, service teams, and internal partners, building trusted relationships while delivering value aligned with Xylem’s mission to build a more water‑secure world.
A Bachelor’s degree is preferred, along with demonstrated experience leading service operations, managing P&L responsibility, and supporting customers in industrial or petrochemical environments.
Key Responsibilities
Leadership & Team Management
Lead and develop a team of approximately 10 service and engineering technicians.
Set performance expectations, goals, and KPIs aligned with safety, operational, and financial objectives.
Provide coaching, mentoring, performance feedback, and employee relations support.
Operational & Project Execution
Plan, schedule, and execute service and project work in coordination with engineering and operations teams.
Manage labor, resources, budgets, and timelines to meet customer and business commitments.
Resolve execution challenges and communicate progress to stakeholders and leadership.
Financial & P&L Management
Own service P&L performance, including revenue, cost control, margin, and productivity.
Monitor operational and financial KPIs and drive actions to improve performance.
Safety & Compliance
Lead with a Safety‑First mindset, ensuring compliance with all safety, environmental, and site requirements.
Conduct safety observations, training, and audits.
Proactively identify and mitigate safety risks and maintain required documentation.
Communication & Collaboration
Serve as a key liaison between customers, service teams, and internal partners.
Drive alignment through clear, timely communication and issue resolution.
Provide regular performance and status updates to leadership.
High‑Impact Leadership Behaviors
Strategic Thinking: Make informed decisions aligned with safety, customer, and business priorities.
Effective Communication: Clearly set expectations, provide feedback, and promote transparency.
People Development: Build team capability through coaching, mentoring, and continuous learning.
The estimated salary range for this position is $90,000 to $110,000. Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range. At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.
Xylem does not provide visa sponsorship for this position.
Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed.
#J-18808-Ljbffr