Customer Support Specialist
Ingredion Incorporated, Bridgewater, MA, United States
**About Ingredion:**Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.**TITLE: Customer Support Specialist****LOCATION:**
**Bridgewater, NJ.****REPORTS TO:** **Manager, Customer Support, Starch Texturizers and PureCircle**
**Workplace Type: Onsite**Ingredion is hiring a Customer Support Specialist to manage customer queries and complaints received via telephone and / or email. You will also be asked to process orders, modifications, escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience using CRM platforms.* Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services.* Handles situations which may require adaptation of response or extensive research according to customer response.* May require knowledge of the company, products, and/or services, and problem-solving skills.* Impact and complexity are determined by the level of customer service and product knowledge and skills (advanced, experienced, entry level), type of calls attended, and problem solving (non-routine, routine, basic).**Be Preferred** - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
- Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions* Bachelor’s Degree preferred or on the job excelled experience.* 2-6 years of Customer Service / Support experience* SAP, Salesforce and EDI experience preferred* Microsoft Office experience and comfort – Word, Excel, Power BI.Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy: Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being. is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions. We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation.
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**Bridgewater, NJ.****REPORTS TO:** **Manager, Customer Support, Starch Texturizers and PureCircle**
**Workplace Type: Onsite**Ingredion is hiring a Customer Support Specialist to manage customer queries and complaints received via telephone and / or email. You will also be asked to process orders, modifications, escalate complaints across several communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience using CRM platforms.* Customer service is the primary function but may include minimal selling or promotion of products or services by assessing needs and/or suggesting alternative products or services.* Handles situations which may require adaptation of response or extensive research according to customer response.* May require knowledge of the company, products, and/or services, and problem-solving skills.* Impact and complexity are determined by the level of customer service and product knowledge and skills (advanced, experienced, entry level), type of calls attended, and problem solving (non-routine, routine, basic).**Be Preferred** - Ability to adapt to changing circumstances and resolve problems in a fast-paced environment, successfully coordinate and handle multiple tasks/activities simultaneously
- Identify and implement process improvements within the team. Willingness to pursue a Lean Six Sigma or Lean Specialist certification. Strong detail orientation and business/math acumen, including ability to think critically, analyze problems, and advocate for fact-based solutions* Bachelor’s Degree preferred or on the job excelled experience.* 2-6 years of Customer Service / Support experience* SAP, Salesforce and EDI experience preferred* Microsoft Office experience and comfort – Word, Excel, Power BI.Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy: Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being. is a leading global, plant-based ingredients solutions company. We make sweeteners, starches, nutrition ingredients and biomaterials that are used by customers in everyday products from foods and beverages to paper and pharmaceuticals. At Ingredion, we embrace possibilities and inspire each other to think big. Together, we are reimagining how we can make life better through our differentiated ingredients and innovative solutions. We share an inspiring purpose — to make life better, for our colleagues, our customers, our communities, and the world. We belong to a culture of bold innovators, of people who believe that their skills, creativity, and passion can deliver solutions that can enhance people’s lives. We create what's next, transforming our imagination into innovation.
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