Help Desk Support Specialist
Professional Staffing Services Group Inc., Winter Park, FL, United States
Help Desk Support Specialist / IT Coordinator (Contract-to-Hire)
Role Overview
Our client, a prestigious independent college-preparatory school in Central Florida, is seeking a customer-service-oriented Help Desk Support Specialist. This is a 4-month contract-to-hire position, providing a clear path to permanent employment for a professional who excels in Level 1 technical support and enjoys a collaborative academic environment.
Key Responsibilities
Direct Technical Support:
Act as the primary point of contact for students, faculty, and staff to resolve hardware, software, and A/V issues.
System Lifecycle Management:
Perform diagnostics on laptops and desktops; coordinate necessary repairs, upgrades, and imaging following industry best practices.
Asset & Ticket Tracking:
Maintain an accurate school-wide inventory and manage equipment requests through the school's ticket management system.
Agile Service Delivery:
Respond rapidly to technical requests, adjusting priorities as needed to minimize downtime in the classroom.
Process Innovation:
Collaborate with the IT team to identify recurring technical trends and suggest proactive solutions for system improvements.
Campus Event Support:
Assist with technical configurations for special school events and the deployment of new software or cloud platforms.
Qualifications & Skills
Education:
Bachelor's Degree is required.
Experience:
2–3 years of professional help desk or IT support experience. Experience within an educational setting is highly desired.
Technical Proficiency:
Strong familiarity with cloud-based services (Google Workspace, Microsoft Office 365, Canvas).
Knowledge of device imaging technologies and network account administration.
A+ or Network+ certifications
are highly desirable.
Communication Style:
Must have a warm, patient, and approachable manner that reflects the supportive environment of the school.
Physical Capability:
Ability to lift and move technology equipment up to 50 lbs and remain mobile across a large campus.
Compensation & Contract Details
Term:
4-Month Contract-to-Hire.
Pay:
Negotiable, based on experience and certifications.
Schedule:
Full-time, with occasional after-hours support for school events.
Compliance Requirements
Must successfully pass a Jessica Lunsford Level II background check.
Must pass a pre-employment drug screening.
Must be comfortable and professional working in an environment with children.
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Role Overview
Our client, a prestigious independent college-preparatory school in Central Florida, is seeking a customer-service-oriented Help Desk Support Specialist. This is a 4-month contract-to-hire position, providing a clear path to permanent employment for a professional who excels in Level 1 technical support and enjoys a collaborative academic environment.
Key Responsibilities
Direct Technical Support:
Act as the primary point of contact for students, faculty, and staff to resolve hardware, software, and A/V issues.
System Lifecycle Management:
Perform diagnostics on laptops and desktops; coordinate necessary repairs, upgrades, and imaging following industry best practices.
Asset & Ticket Tracking:
Maintain an accurate school-wide inventory and manage equipment requests through the school's ticket management system.
Agile Service Delivery:
Respond rapidly to technical requests, adjusting priorities as needed to minimize downtime in the classroom.
Process Innovation:
Collaborate with the IT team to identify recurring technical trends and suggest proactive solutions for system improvements.
Campus Event Support:
Assist with technical configurations for special school events and the deployment of new software or cloud platforms.
Qualifications & Skills
Education:
Bachelor's Degree is required.
Experience:
2–3 years of professional help desk or IT support experience. Experience within an educational setting is highly desired.
Technical Proficiency:
Strong familiarity with cloud-based services (Google Workspace, Microsoft Office 365, Canvas).
Knowledge of device imaging technologies and network account administration.
A+ or Network+ certifications
are highly desirable.
Communication Style:
Must have a warm, patient, and approachable manner that reflects the supportive environment of the school.
Physical Capability:
Ability to lift and move technology equipment up to 50 lbs and remain mobile across a large campus.
Compensation & Contract Details
Term:
4-Month Contract-to-Hire.
Pay:
Negotiable, based on experience and certifications.
Schedule:
Full-time, with occasional after-hours support for school events.
Compliance Requirements
Must successfully pass a Jessica Lunsford Level II background check.
Must pass a pre-employment drug screening.
Must be comfortable and professional working in an environment with children.
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