Customer Service Specialist HME-Full time- Waterloo
Trinity Health, Waterloo, IA, United States
Customer Service Specialist HME
Join the MercyOne family! We are looking to hire a Customer Service Specialist HME. Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call.
Schedule: Monday-Friday 8:30-5:00 with on call rotating after training is completed. You will work Monday-Wednesday in Waterloo and will cover in Evansdale Thursday & Friday.
General Requirements:
Will need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred. Will be pt/customer facing at all times in job.
Minimum Qualifications:
HME experience preferred
Valid IA driver's license and an acceptable Motor Vehicle Report (MVR)
High language, high math, high reasoning ability
Personal computer, 10-key calculator, Microsoft Office, database software
Ability to work with diverse groups of people
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Join the MercyOne family! We are looking to hire a Customer Service Specialist HME. Assists customers, referral sources and hospital departments in obtaining medical equipment for our patients. Responsible for fitting patients with products such as diabetic shoes, compression stockings, walkers, canes and nebulizers. Assists patients and referral sources through intake process and insurance verification. Ensures regulatory requirements are met. Applies suggestive selling principles when customers want to purchase cash sale items. Utilizes computer software to enter appropriate data as well as document patient education/safety when indicated. Effectively describes basic understanding of HME items sold by our company including set up, delivery, education/use and routine cleaning/maintenance. Communicates patients' needs to appropriate disciplines within the care team. Assesses patients for safety including environmental safety when making home deliveries while on call.
Schedule: Monday-Friday 8:30-5:00 with on call rotating after training is completed. You will work Monday-Wednesday in Waterloo and will cover in Evansdale Thursday & Friday.
General Requirements:
Will need to be open to diabetic shoe fitting training, job entails assisting customers with orders, fitting for shoes, compression stockings, walkers, and other home care items. Customer service experience preferred. Will be pt/customer facing at all times in job.
Minimum Qualifications:
HME experience preferred
Valid IA driver's license and an acceptable Motor Vehicle Report (MVR)
High language, high math, high reasoning ability
Personal computer, 10-key calculator, Microsoft Office, database software
Ability to work with diverse groups of people
Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!
Our Commitment: Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.