TikTok Shop - Category Operations Manager
TikTok, Los Angeles, CA, United States
About the Team
You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on‑trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.
Responsibilities
Merchant Operations: Responsible for merchant operations across various categories, helping newly onboarded high‑quality merchants achieve rapid launch and growth. Guide merchants in product supply planning, maintain ongoing communication and cooperation, set goals and plans, and deliver performance targets. Manage daily product operations including product selection, listing, information optimization, and inventory control to ensure smooth merchant operations, and improve traffic, conversion rate, and sales volume.
Market Analysis: Closely monitor industry trends and market dynamics, conduct market research and data analysis to identify potential market opportunities. Provide data support and decision‑making basis for product development, pricing strategies, and marketing campaigns. Based on category characteristics, lead the team to formulate business development strategies covering market opportunities, supply strategies, pricing strategies, growth paths, marketing and content approaches, quality control, and gross margin improvement.
Data Analysis: Analyze product, merchant operation, and sales data, evaluate operational effectiveness, identify issues, and propose improvement measures to continuously optimize strategies and enhance operational efficiency. Implement category planning and drive team execution to fulfill category planning for assigned business lines.
Team Collaboration: Collaborate closely with cross‑functional teams to ensure timely and product supply. Work with cross‑departmental partners to build infrastructure and exclusive solutions for category development. Integrate internal and external resources to drive growth for assigned categories, and coordinate to resolve various issues during operations.
Qualifications
Minimum Qualifications
Bachelor's degree and above, with at least 3 years of relevant experience in category investment promotion or operations.
Strong learning ability, execution and self‑motivation, and good at team collaboration.
Familiar with the industrial cluster, product pricing and brands of relevant categories, and possess certain merchant resources.
Strong data analysis capabilities, able to analyze industry trends and project management, summarize findings and conclusions through data.
Preferred Qualifications
Excellent business acumen and communication skills, with good resource development capabilities, able to effectively mobilize merchant resources.
More than 6 months of semi‑managed operation experience is a strong plus.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request .
Job Information
Compensation Description (Annually): The base salary range for this position in the selected city is $102,600 – $209,380 annually. Compensation may vary outside of this range depending on factors such as qualifications, skills, and location. Base pay is one part of the Total Package that may also include discretionary bonuses, incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day‑one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, and more. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated on hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
Exercising sound judgment.
#J-18808-Ljbffr
You've seen the virality and impact of #TikTokMadeMeBuyIt. Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the leading, on‑trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.
Responsibilities
Merchant Operations: Responsible for merchant operations across various categories, helping newly onboarded high‑quality merchants achieve rapid launch and growth. Guide merchants in product supply planning, maintain ongoing communication and cooperation, set goals and plans, and deliver performance targets. Manage daily product operations including product selection, listing, information optimization, and inventory control to ensure smooth merchant operations, and improve traffic, conversion rate, and sales volume.
Market Analysis: Closely monitor industry trends and market dynamics, conduct market research and data analysis to identify potential market opportunities. Provide data support and decision‑making basis for product development, pricing strategies, and marketing campaigns. Based on category characteristics, lead the team to formulate business development strategies covering market opportunities, supply strategies, pricing strategies, growth paths, marketing and content approaches, quality control, and gross margin improvement.
Data Analysis: Analyze product, merchant operation, and sales data, evaluate operational effectiveness, identify issues, and propose improvement measures to continuously optimize strategies and enhance operational efficiency. Implement category planning and drive team execution to fulfill category planning for assigned business lines.
Team Collaboration: Collaborate closely with cross‑functional teams to ensure timely and product supply. Work with cross‑departmental partners to build infrastructure and exclusive solutions for category development. Integrate internal and external resources to drive growth for assigned categories, and coordinate to resolve various issues during operations.
Qualifications
Minimum Qualifications
Bachelor's degree and above, with at least 3 years of relevant experience in category investment promotion or operations.
Strong learning ability, execution and self‑motivation, and good at team collaboration.
Familiar with the industrial cluster, product pricing and brands of relevant categories, and possess certain merchant resources.
Strong data analysis capabilities, able to analyze industry trends and project management, summarize findings and conclusions through data.
Preferred Qualifications
Excellent business acumen and communication skills, with good resource development capabilities, able to effectively mobilize merchant resources.
More than 6 months of semi‑managed operation experience is a strong plus.
TikTok Accommodation
TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at
https://tinyurl.com/RA-request .
Job Information
Compensation Description (Annually): The base salary range for this position in the selected city is $102,600 – $209,380 annually. Compensation may vary outside of this range depending on factors such as qualifications, skills, and location. Base pay is one part of the Total Package that may also include discretionary bonuses, incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day‑one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, and more. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated on hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice.
For Los Angeles County (unincorporated) candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:
Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
Exercising sound judgment.
#J-18808-Ljbffr